inez.com Reviews

Grabbed the black suede Alta pumps and wow, they're the most comfortable pumps I've ever put on! I'm definitely planning to pick up several more pairs when I can swing it!

I just got my fifth pair of Inez shoes and I've had trouble this time. I grabbed the Mia black suede sling backs for some holiday parties. I loved every other pair, but when this one arrived the packaging and the stick they use to keep the sling back strap in place stretched out the elastic gore and made the shoes unwearable. They fell right off when I tried them on in my house. Inez said they don't do replacements or refunds if shoes have been worn and sent me a link to a cobbler in New York, even though I'm in Georgia. They said if I got them fixed and sent a receipt they'd reimburse me. The closest cobbler is over 20 miles away. So that's it for me and Inez. They won't be getting my business again.

Absolutely awful experience with this company. I bought a pair of shoes in early December and sent it back, but they never confirmed getting it, customer service went silent, and I haven't gotten my money back or even gotten an update on what's happening. They basically kept my $250.

I have to give huge props to this company for both their shoes and their customer service. I talked to someone on their team today and they were super helpful and knowledgeable, and just genuinely nice to talk to. The shoes themselves are in the top two most comfortable high-end options I've ever tried. I especially loved the Sofia style, which I wore to an event out of state. I've worn lots of heels so I brought bandages like always, but I had these on for almost five hours with zero discomfort or problems. They looked amazing and didn't even need a break-in. The Camilla is another winner for me. I really appreciate how much care they put into their products. Keep doing what you're doing, you're crushing it.

I really should've looked at the other reviews first, this is so disappointing. They looked really cute when they arrived and seemed pretty comfortable. I'd been seeing their marketing everywhere about how comfy and well-made they are so I finally took the plunge during the Black Friday sale. But the quality for that price tag? Makes no sense. I wore them for one day just in my office on carpet, didn't even go outside, and the leather is already cracking and peeling at the toe. Other reviewers mentioned the same thing where the bottom separates from the sole. For $300 that feels like a con. I'm frustrated and not sure where to go from here. I wanted to be happy with them but the whole thing has been really upsetting.

Two stars only because these weren't totally uncomfortable, but they're definitely not amazingly comfortable either. The real problem is the quality doesn't justify the price. After wearing them just twice, the leather started peeling off the heel. When I reached out, the company told me that's just normal for their shoes and suggested I pay a cobbler to fix them. I have other designer heels and I've never had leather peel like that, especially not in the first week. Super let down since I was thinking about buying more styles.

I grabbed a pair in early 2024. Wore them for 15 minutes and they seemed okay so I took the sticker off. After another 30 minutes they were absolutely brutal on my feet. Hands down the worst heels I've ever owned. So let down especially since they advertise comfort and they're pricey. For over a year they've just been taking up space in my closet. I can't throw them out, feel like I'm throwing cash away, but can't get anyone to buy them either, and I wouldn't wish these on someone anyway. No clue what to do with them. When I contacted their support they mentioned taking them to a cobbler in New York and they'd cover it, but if I'm dropping $300 on shoes I shouldn't have to hunt down a repair shop and deal with all that. I want a refund. Really disappointed. I'd never shop here again and would never tell anyone else to either.

The customer service was fantastic! I ran into a problem and they took care of it super fast. They actually seemed like they wanted to help.

Fraudulent operation, stay away! They charge crazy restocking fees, accidentally sent me 5 pairs when I only ordered one (sent duplicates), charged me for 6 pairs total, and now want $160 just to return them. It's outrageous! Plus the shoes aren't even comfortable like they claim.

The shoes finally arrived, just not as quickly as I hoped.