Mented Cosmetics is a beauty brand specializing in makeup products designed for people of color, featuring foundations, eyeshadows, lipsticks, and other cosmetics in inclusive shade ranges. This page features candid customer reviews and ratings to help you understand what shoppers experience when ordering from mentedcosmetics.com.
Mented Cosmetics Reviews
3.0
6 reviews
What Shoppers Say About Mented Cosmetics
Created with AI, based on recent reviews
Mented Cosmetics has a divided customer base, rated 3.0 out of 5 by 6 shoppers. Loyal customers praise the brand's high-quality cosmetics, particularly foundations, eyeshadows, and lipsticks that work well for people of color. These satisfied shoppers appreciate the inclusive shade range and natural, nude-focused product selection, with some noting responsive customer service. However, a significant portion of reviewers report serious issues with order fulfillment and customer support. Multiple customers experienced packages going missing or being marked as delivered without arrival, and attempts to contact the company via email, text, and social media went unanswered or received inadequate responses. One shopper reported a digital gift card never arriving and ultimately disputed charges with their credit card company.
The customer service complaints represent the most consistent negative theme, with reviewers describing communication as essentially non-existent or unhelpful when problems occur. The disparity between experiences suggests inconsistent service quality, potentially affecting the company's reliability depending on order timing and issue type.
Customer Reviews (6)
Sorted by: Most recentKeisha M.Jan 29, 2026
I really wanted to support this black-owned business as a woman of color, but I've had such a terrible time that I'm left with no choice but to dispute the charges with my card and file a complaint with the Better Business Bureau. A family member gave me a digital gift card as a birthday present, and it never showed up. After waiting over a month and sending several emails with zero replies, customer service finally got back to me without any explanation and just resent it. Even though they eventually fixed that issue, I wasn't confident ordering again. When my products finally arrived, the foundation stick came broken and completely melted. I've emailed them multiple times asking for a replacement and still haven't heard back. This situation is unacceptable. The actual quality of what they sell can't make up for how badly this company is being run and the lack of basic customer communication. I won't be shopping there again and I'm telling everyone I know to stay away.
Devon K.May 23, 2025
I tried contacting them several times through email, text, and social media to get a product swap they'd suggested, but I never got any answer back. Their customer service basically doesn't exist.
Marcus R.Dec 7, 2024
I've been using this brand for years and it's become my go-to for cosmetics. Their foundations, eyeshadows, and lipsticks are really solid and give you that flawless finish without much work.
Rachel T.Mar 21, 2023
I was really looking forward to my first order from them. My package disappeared for several days even though it was marked as delivered. The only way I could get in touch was through text and email, and I wasn't getting real answers. I kept getting more frustrated. When someone finally replied, it was just to tell me that I wouldn't get a direct number and that someone would eventually look into it. USPS didn't lose anything, Mented got paid for shipping, they got paid for the product, but I ended up with nothing and money gone on both counts. The carrier did find the package eventually, but the way I was treated made me feel like my business didn't matter to them.
Simone B.May 24, 2021
This brand is fantastic for people of color. They're responsive and get back to you pretty quickly, usually within a day. I highly recommend checking them out.
Tasha L.Jul 1, 2020
I absolutely love shopping here for my makeup. They really specialize in serving people of color with products focused on natural and nude tones. The selection is amazing with tons of lipsticks in different finishes, glosses, blushes, powders and more. They do carry just one eyeshadow palette, but it's perfect for that natural everyday vibe. Their shade sticks are honestly incredible and everyone should know about them because the shade range is so inclusive. My one complaint is that I wish they had more stuff in their catalog. I've basically bought everything I want and keep wishing for new releases. The packaging always arrives in perfect condition, dealing with their team is straightforward, and I haven't had shipping problems. One time they forgot to include a gloss in my order, so I called them up and they shipped out a replacement right away without making a big deal about it. The customer service team was super friendly and professional. But honestly the products themselves are just the best. When I want that natural look, this is where I go. I also love that you can use the shade sticks for contouring and concealing, and they give you helpful info about which shade works for what.
Mented Cosmetics Review FAQ
What is Mented Cosmetics' average rating on RetailCoupons.com?
Mented Cosmetics is rated 3.0 out of 5 based on 6 customer reviews on RetailCoupons.com. The ratings are split, with equal numbers of five-star and one-star reviews, indicating notably polarized customer experiences.
What do satisfied customers say about Mented Cosmetics products?
Positive reviewers consistently praise the quality and performance of Mented Cosmetics' products, particularly the foundations, eyeshadows, and lipsticks. Customers highlight the inclusive shade range and products specifically formulated for people of color, with many appreciating the focus on natural and nude tones. Several loyal shoppers mention the brand is their go-to choice for cosmetics.
What are the main complaints about Mented Cosmetics?
The primary complaints involve order fulfillment and customer service. Multiple reviewers report packages marked as delivered that never arrived, digital gift cards that failed to appear, and difficulty reaching customer support. Customers describe unresponsive communication through email, text, and social media, with some waiting over a month without resolution or receiving inadequate responses to their inquiries.
Is Mented Cosmetics responsive to customer issues?
Reviews show mixed experiences with customer service responsiveness. While some customers report the company gets back to them within a day, others describe customer service as essentially non-existent, with unanswered emails and texts. This inconsistency suggests service quality may vary or depend on the nature of the issue.
Would shoppers recommend Mented Cosmetics?
This depends on customer experience. Loyal product users strongly recommend the brand for its quality and inclusivity. However, customers who experienced fulfillment or service issues express significant frustration and some have disputed charges or filed complaints with consumer protection agencies, making recommendations conditional on reliable order delivery and responsive support.