Lilac St sells false lashes and lash adhesive products, with a focus on lightweight, natural-feeling options positioned as an alternative to lash extensions. This page aggregates shopper reviews and ratings for Lilac St to help you decide whether to shop here. Rated 3.6 out of 5 by 5 shoppers.
lilacst.com Reviews
3.6
5 reviews
What Shoppers Say About lilacst.com
Created with AI, based on recent reviews
Shoppers who love Lilac St's products consistently praise the quality and comfort of the lashes, noting they feel lightweight and natural while offering good value compared to lash extensions or other brands. Multiple reviewers highlight the wide selection available and appreciate the competitive pricing. However, customer service issues emerge as a significant concern, with at least two shoppers reporting frustrating experiences around subscription management: one caller was told an order shipped within 12 hours of purchase despite requesting cancellation, and another encountered account access problems when trying to pause their subscription, with unclear resolution from support.
The product itself receives strong endorsement from satisfied customers, who describe the lashes and adhesive as high-quality and comfortable for all-day wear. The main friction point is the subscription service infrastructure and the responsiveness of customer support when technical or account issues arise. For prospective shoppers, it appears the lashes themselves deliver on quality, but managing a subscription account may present challenges worth considering before committing to regular orders.
Customer Reviews (5)
Sorted by: Most recentDavid L.Jul 6, 2024
This is about the customer service experience. For anyone thinking about subscribing, be careful. I got a subscription confirmation email at 11pm, and since no shipping info came through yet and it had only been 12 hours, I called customer service to cancel before it shipped. They claimed it was already out the door and sent me a tracking number. When I checked it, the tracking number didn't work at all and showed no results. Even after I pointed this out, they insisted it had shipped and wouldn't budge. They also made it clear there's no return option, so I'm basically stuck.
Rachel D.Nov 7, 2023
The lashes and adhesive are both great products, and I really like their newer items too. But here's my issue: I wanted to pause my subscription so I went to check my account page and couldn't get in. I messaged customer support through the chat and they said there was a technical problem with the system but guaranteed me the orders were already stopped. I even got an email confirming it. I only buy lashes once every 7 or 8 months, so I needed that pause. Then an October order showed up and I got charged for it. This feels sketchy, especially since their site was down so I had no way to verify or change anything myself. I was clear in my message that I wanted a one-time purchase only and wouldn't be ordering again for quite a while. Now I'm stuck with over $130 in charges I didn't authorize. This whole situation feels dishonest.
Sarah K.Oct 18, 2021
These lashes are absolutely game-changing for me. I much prefer them to getting lash extensions. They're super comfortable throughout the day and way more budget-friendly too.
Patricia M.Feb 23, 2021
After trying many different lash cluster brands, Lilac St has become my go-to. What really sets them apart is how lightweight and natural they feel. Plus, you're getting amazing quality without breaking the bank.
Marcus T.Feb 23, 2021
Honestly, this company is fantastic! The customer service team really goes above and beyond. Every time I order, my package arrives quickly and in great condition. The lashes themselves are fantastic quality! They've got such a wide selection to pick from and the pricing is super competitive. This is definitely a step up from a lot of other places I've shopped. Highly recommend!
lilacst.com Review FAQ
What do shoppers like most about Lilac St products?
Reviewers consistently praise the comfort and lightweight feel of the lashes, describing them as natural-looking and suitable for all-day wear. Shoppers also highlight the quality of both the lashes and adhesive, the wide selection available, and the competitive pricing relative to alternatives like lash extensions or other brands.
What issues have shoppers reported with Lilac St?
Multiple reviewers have experienced customer service problems related to subscription management. One shopper was unable to cancel an order within 12 hours of purchase and was told it had already shipped, while another encountered technical difficulties accessing their account to pause their subscription. Both cases suggest potential gaps in subscription handling and account support responsiveness.
How is the Lilac St rating calculated?
The 3.6 rating is the average of all verified shopper reviews on RetailCoupons.com. The rating distribution shows that 60 percent of reviews are five-star, 20 percent are one-star, and 20 percent are two-star, with no three or four-star reviews in the current set.
Would shoppers recommend Lilac St?
Product recommendations are strongly positive, with satisfied customers calling the lashes game-changing and describing Lilac St as their go-to brand. However, the mixed rating reflects concerns about subscription service reliability and customer support, which some shoppers felt did not adequately address their issues.
How can I write a review of Lilac St?
RetailCoupons.com welcomes reviews from shoppers who have purchased from Lilac St. Share your honest experience with the products and service to help other customers make informed decisions. Both positive feedback and constructive criticism are valuable contributions to the review community.
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