Tile manufactures Bluetooth tracking devices and related accessories for locating lost items. This page aggregates shopper ratings and reviews of Tile and its customer service, helping you understand what to expect before purchasing.
Tile Reviews
1.2
22 reviews
What Shoppers Say About Tile
Created with AI, based on recent reviews
Tile is rated 1.2 out of 5 by 22 shoppers, with the vast majority reporting severely negative experiences. Shoppers consistently cite poor customer service as the primary complaint, describing unhelpful chat support, inability to locate orders despite confirmation emails, and staff who claim responsibility issues are the customer's fault. Additional recurring problems include refund delays or denials (some lasting months), order fulfillment errors (wrong product versions shipped), slow delivery times (around ten days), damaged items arriving on sale purchases, and an overall lack of accountability when problems occur.
Few shoppers report positive experiences. Those who do note that basic transactions like ordering and device activation worked smoothly initially. However, the overwhelming pattern shows that Tile's customer service fails when shoppers need assistance with returns, replacements, billing issues, or product support. Reviewers express frustration that the company either refuses responsibility or directs customers to third-party fulfillment providers (such as Digital River) as an excuse for service gaps. The consensus suggests avoiding Tile unless prepared for potential issues with no reliable recourse.
Customer Reviews (22)
Sorted by: Most recentWilliam H.Nov 11, 2025
Worst customer service ever. Needed a battery cover for my 2022 tile pro and good luck with that. Could only communicate through their useless chat. They first wanted me to just buy a whole new tile, which made no sense, and when I said no they claimed the battery covers are out of stock. Unbelievable.
Antoine M.Mar 26, 2025
Bought directly from their website and got my order no problem. Activated the devices fine but then needed an invoice which should be simple for any normal company. Called customer care and they couldn't find my order even though I gave them my email confirmation. Then they tell me it was shipped by digital river which is weird since I got my confirmation straight from tile. They just left me hanging with an email to digital river but I doubt that'll help. Something's off with their supply chain or they don't want to provide an invoice even though that should be required.
Latoya W.Jan 21, 2025
Ordered their stuff but then changed my mind and sent it back unopened and unactivated. Never got my refund. The company claims they never received my package and now they're demanding proof from me. Months have passed and I don't have the receipt anymore. They keep insisting it's not their responsibility and won't give me my money back. I even pleaded with their support to understand my situation but they just blamed me and the postal service. I really think they got my package and just pretended they didn't so they wouldn't have to process it.
Thomas B.Dec 5, 2024
Paid five dollars shipping and none of it was worth it. The tracking system barely gives you any details, customer service is pretty bad, and it'll take ten days to get your stuff. That's not acceptable in today's world.
David M.Oct 3, 2024
Really disappointed with how this company operates. I ordered what was listed as the 2024 model sticker tile on their website, but they sent me the older 2022 version instead. When I complained, they claimed I ordered wrong, but the 2022 model isn't even available on their site anymore. The best they'd do was refund me and have me place the exact same order again hoping I'd get the right one this time. Zero accountability whatsoever.
Christopher N.Jul 24, 2024
Got a B grade tile product on sale and it arrived used and beat up with visible scratches and wear. Sent pictures to their customer service and they said it wasn't connected to my order, which makes no sense. Had to return it but they wouldn't cover the shipping. Be careful with those sale B grade items because clearly customer service doesn't care much about customers. Check out the reviews before you buy their stuff.
Jennifer K.Jul 2, 2024
Had a really frustrating encounter with their support team over something simple. Instead of just applying a coupon code to my purchase retroactively, they said I should return the item and buy it again with the code. That's not helpful at all and shows they don't understand how to treat customers right. Rather than making things easier they made it way more complicated. That's unacceptable service. I decided to return the item instead. This company clearly doesn't care about easy solutions and I won't be telling anyone to shop here.
Marcus T.Jun 8, 2024
Absolutely terrible experience. Can't find any way to reach customer service and they refused to process my refund. This company is honestly awful.
Rachel G.Apr 7, 2024
Placed my order on March 19th. After a couple weeks I contacted them through chat and they said the address was wrong even though it showed correct in my confirmation. Reordered and ten days passed with nothing. Chat then says the stuff was out of stock. Why didn't they tell me that days ago? I needed it for a trip and there's zero chance it'll get here in time now. Terrible way to handle an order.
Tile Review FAQ
How is Tile's rating calculated?
Tile's rating of 1.2 out of 5 is based on 22 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted star ratings, from 1 star (lowest) to 5 stars (highest).
What do shoppers praise most about Tile?
Shoppers who report positive experiences mention that the basic ordering and product activation process functions smoothly. A small number note that orders arrived as expected without complications.
What are the most common complaints about Tile?
The most frequent complaints involve customer service quality, including unresponsive or unhelpful chat support, difficulty locating customer orders, long refund processing times, and incorrect or damaged items shipped. Shoppers also report slow delivery, high shipping costs relative to delivery speed, and company refusal to take responsibility for service failures.
Do shoppers recommend Tile?
Based on the rating distribution, the overwhelming majority of reviewers do not recommend Tile. 86 percent of reviews are 1-star ratings, indicating significant dissatisfaction with the company's products or service.
How can I write a Tile review?
You can submit a review on this page by rating your experience on a scale of 1 to 5 stars and sharing details about your purchase and interactions with Tile. Reviews help other shoppers make informed decisions and provide feedback to retailers about their performance.
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