Princess Auto Reviews

The website is frustrating to use and ranks among the worst I've seen in recent memory. It's constantly jumping around and displaying everything except what I actually searched for. We really need a quality alternative like the big hardware chains that operate south of the border to expand into Canada.

Disappointed with the customer service I received. Staff provided inaccurate information and when I returned items with missing parts, they wouldn't process a full refund.

I've been shopping here regularly for over thirty-five years across multiple locations in the area. I was looking for assistance from a knowledgeable associate recently to answer some tire questions. While the tire specialist was explaining the differences between models to me, another customer got impatient and interrupted us, trying to get service right away. I politely told them to wait their turn just like I had. The customer got upset and said something rude to me, so I asked them again to wait. After this exchange, the associate refused to help me anymore. I then asked to speak with a team leader to get the support I needed, but the associate just pointed me in a direction instead of actually helping. When I finally spoke with the leader, they just told me to ask the tire person again, even though I'd already explained that person wouldn't assist me further. This situation really disappointed me after so many positive years of shopping there.

I want to highlight the wonderful customer service provided here, particularly Susan who really demonstrates excellent care for customers. Much appreciated for the positive experience.

Just want to say the customer service here is outstanding, especially Susan who really knows how to take care of customers. Thanks so much for the great experience.

Skip the budget options and invest in a name brand product instead. This dual pull trailer dolly at 600 lbs capacity felt cheap and poorly constructed. Quality rating is maybe a 2 out of 10. Pay more, get better.

Had an excellent experience shopping recently. I bought a generator that wasn't working right, so I gave the store a call. The associate who answered was helpful and tried to walk me through fixes on the phone. I was able to return it the next day for a replacement and they located my transaction in their system without needing the receipt. An employee helped me get the replacement loaded up. The level of service I got was outstanding.

Recently had a great experience with this store. I bought a generator and ran into some issues with it, so I called and spoke with a helpful associate who tried troubleshooting over the phone. The next day I brought it back for a swap, and even without my receipt, they found my purchase in their system and got me a replacement right away. The associate even came outside and helped load my new unit into my vehicle. The service I received was absolutely top-notch.

I've always enjoyed shopping at Princess Auto because of the excellent pricing, well-informed staff, and cool selection of products. Recently I packed up my purchases right at closing time but realized halfway home I'd left my cell phone sitting on a shelf in the store. I rushed back to the parking lot just as the lights were shutting off and employees were leaving. The staff kindly let me back in to retrieve my phone. All the workers stayed and patiently waited while I found it. I can't thank the team at the south location enough for this kind gesture after closing time. The data on that phone was critical to me. It's unusual to find a retailer willing to help a customer in this way, particularly when it's well after business hours.

Princess Auto has always been a great shopping destination with fantastic pricing, knowledgeable employees, and interesting merchandise. The other evening I left right at closing time but didn't realize until halfway home that I'd left my cell phone on a store shelf. I raced back and pulled in just as the lights were going out and staff were heading to their cars. Despite the late hour, they let me back inside to search for it. The entire team waited patiently while I recovered my phone. I'm really grateful to the crew at the south location for going the extra mile after hours. That phone contained irreplaceable information. Most retailers wouldn't do that for anyone, especially well past their official closing time.