New Look Coupons & Promo Codes

Truly terrible. This company's falling apart by the looks of things. Everything is marketing but there's no real support behind it and boy do they need it. Makes sense they're sending out 25% off emails constantly. My order's been sitting in 'awaiting dispatch' for a week straight with zero movement, but I can't find any way to cancel it. Their chat doesn't work and they don't have a phone number. Speed things up New Look. M&S and Next actually have customer service. Yours is weak.

Really disappointed. This place seems to be falling apart. Lots of marketing but no actual support when you need it. It's obvious they need help. I got an email today about 25% off everything, which tells you something. My order has been stuck in the 'awaiting dispatch' stage for over a week now and I can't find any way to reach them to cancel it. Their messaging system doesn't work and there's no phone line to call. Come on New Look, companies like M&S and Next actually know how to treat customers. This is unacceptable.

I ordered 3 tops back in February and by mid March still nothing. They were supposed to be delivered to the store but no sign of them. Every time I try to check the status it shows still being processed, which makes no sense. When I reach out to them about it, nothing gets done. First they say it's delayed, now they keep saying it's still processing but I don't believe that anymore because I keep getting different answers. I won't be ordering from them again and honestly I'm going to have to contact my credit card company to get my money back. This is absolutely unacceptable.

I previously gave a one star rating about an earlier purchase, but since then an AI advisor responded to my online inquiry. The response took a few days but once they contacted me they fixed everything immediately. My order had been lost in shipment so they issued a refund and threw in 20% off plus free shipping for my next order. I also needed a replacement for a gift card I'd already used and tossed, and they sent me a new one for the full amount. They said they couldn't reorder my original items since they were out of stock, but when I checked the site they were actually available. I placed a new order with my discount codes and it arrived in just two business days. Sure, the initial experience wasn't smooth and I had to push to get it resolved, but they got there eventually. Stick with it and they'll make it right.

I had left a negative review about a previous order, but an AI advisor reached out after I submitted a form. While it took several days to hear back, once they got in touch they handled everything smoothly. My order had been lost so they refunded me right away, plus gave me 20% off my next purchase with free shipping. I also got a replacement gift card for the one I'd discarded. They mentioned the items weren't available but when I checked the site everything was in stock, so I placed another order with my discount codes and it showed up in just two days. The whole experience wasn't perfect and required some persistence on my part to get sorted, but they did eventually make it right. Patience pays off with them.

I'm frustrated with their gift card policies. I paid for something using a gift card, didn't like the purchase, and returned it. The refund went back to the card, which wasn't the issue. The real problem is the card expired just 9 days after they processed the refund. It had already been active for 2 years. According to what they say on their website, topping up a card should give you another 2 years of validity. I expected that same renewal would apply, but it didn't work out that way. The card simply expired less than two weeks later. Honestly, even if I'd known about this beforehand, I wouldn't have had enough time to use it anyway given how long their refund process takes. This is the second time they've caused me problems with these cards. There was also an instance where they never actually returned the refund to my card. When I complained, they just changed my account status from 'processed' to 'refunded' but never gave me the actual money back. It took forever to finally get my refund sorted. I'm moving on to another retailer.

There's a real problem with how they handle gift cards. I used a gift card to buy something, then sent it back because I didn't like it. The money went back on the card which seemed fine. The problem came when the card expired 9 days after the refund went through. I'd had it for 2 years already. Their website says adding more money extends the expiration by another 2 years, so I figured that would kick in. Wrong. It just expired 9 days later. Even if I'd been aware, I wouldn't have had time to use it since refunds take forever to show up anyway. It's not even the first time they've messed up my cards. Previously they didn't even put a refund on my card at all. I pushed back and they literally just changed the status in my account from 'processed' to 'refunded' without actually putting the money back. I spent months fighting to get that sorted. Not shopping there anymore.

I've had frustrating experiences with their gift card system. I purchased something with a gift card, returned it because it wasn't right for me, and the refund went back onto that card. But here's where it gets annoying: the card expired just 9 days after my refund posted. According to their terms on the website, when you add funds to a card it's supposed to reset the expiration date for another 2 years. I assumed that would apply here, but it didn't. My card simply expired 9 days later. Frankly, even if I'd known this was coming, I wouldn't have had time to spend it anyway since the refund itself takes a while to process. This isn't even my first problem with their cards. Another time they never put my refund back on at all. When I complained, they just changed the status in my account from 'processed' to 'refunded' without actually fixing anything. It took me months of going back and forth to get my money back onto the card. I'm done shopping there.

Phoebe delivered great customer service today. There was a slight delay of a couple days getting back to me, but once she did respond, she was fantastic. Super grateful!

My package arrived at the wrong place. A Newlook staff member tracked it down quickly and got everything sorted out for me.

James assisted me through online chat and he was super helpful. He got my issue taken care of in no time.

I wore my new jumper once and a hole appeared in it. Because of the fabric, the damage got worse throughout the day. Even though it was the holiday season, Phoebe jumped on fixing it right away and resolved the whole thing. Honestly, it might be the best customer service experience I've ever had.

Big shout out to Ruby M for providing such amazing customer service :)

Excellent service when dealing with a defective item. Laura was understanding and kind, and she fixed my issue super fast. It's really nice knowing New Look handles problems with such professionalism. Very happy overall :)

I got sent the wrong item, but when I contacted their team, Katie stepped in and was extremely helpful. She was kind, knew her stuff, and solved the problem without any hassle.