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It's been 21 days now and my refund still hasn't shown up. Customer service keeps saying just wait another 10 days, but I've already been waiting 21. Do the right thing and process my credit. You have the merchandise. Folks, please look at these reviews before you decide to shop with them.

Would rate zero stars if the system allowed it. Terrible service and garbage quality on the clothes.

I bought a dress right before the holidays and paid for expedited 2 day UPS shipping. The website said I'd receive it by the 29th or 30th so I could wear it for New Year's Eve. On the 29th at 7:30 in the evening, UPS says delivery won't happen until January 2. I contact them and they mention it shipped on ground service, not what I paid for. I reach out to Express and they offer to refund my shipping. They claim UPS messed up. When I call UPS back, they're clear that the shipper can contact them to bump it to overnight delivery to potentially fix this. I go back to Express asking for escalation and they say they can't do anything about it. I ask them to reach out to the carrier or send another dress overnight. The response I get is that people don't work on New Year's Eve at shipping companies anyway, which is obviously not true. Then Express sends me an email suggesting I just find a different outfit for the holiday. How do you charge for 2 day shipping, actually send it ground, then refuse to acknowledge the mistake, apologize, or even try to fix it?

I wanted to get ahead on Christmas shopping by taking advantage of their promotions and available inventory. Turns out there's a big downside to shopping early. On November 9th I placed an online order. One of the items was a pair of jeans in a style I hadn't bought before. I went with the usual size my wife wears but this particular style runs much longer than the others we've gotten. When Christmas arrived, they were way off in terms of length. I tried to start a return so I could reorder the right size and the system told me nothing in that order could be returned. My purchase date put me three days past their 30 day window. The person handling my customer service wouldn't bend the rules at all, just kept repeating their policy. I get having rules but zero flexibility on something only three days out? I asked to speak to someone higher up who supposedly would call back. I'll believe it when it happens. The rep said sorry but it didn't feel genuine, especially with the holiday timeframe involved. I really th

I'm going to skip Express both in stores and online. Every single interaction with their customer service has been a letdown, and the most recent one was it for me. Pants I got delivered had red pen marks on them. They only give you 30 days to return stuff and you have to pay postage for mail returns, so I went to a physical location with my return barcode. The person at the register said it wouldn't work, doubted whether I was within the return window even though I clearly was, and when she couldn't find my info, announced she'd have to phone it in. This took well over 35 minutes and I didn't even get a receipt. I wasn't comfortable leaving without an email confirmation after all that confusion, so I waited longer. For a business of their size, this level of service is completely unacceptable. Hard pass.

Skip shopping at Express whether you're going in person or buying online. I've had nothing but disappointing service every time. My last visit pushed me over the edge. I ordered some pants online and when they showed up, they had red ink all over them. Since Express caps returns at 30 days and wants you to pay to ship stuff back, I headed to the store with my return barcode. The cashier said the barcode wouldn't scan, questioned my return timing even though I was well within it, and when she couldn't locate my account, decided she'd have to process it differently. The whole ordeal took more than half an hour and she wouldn't even print me a receipt. I didn't feel okay leaving without getting an email confirmation, which meant more standing around. A company this size should have their act together on customer service, but they clearly don't. No thanks.

Their customer service is laughable. I spent almost four hundred bucks on clothing for law school and it was supposed to get here Tuesday. By Thursday there was still no sign of it and the shipper said they couldn't locate it. I phoned them and they told me to contact Express to file a claim. So I did. The rep said they'd wait another week before doing anything, even though the carrier already said to report it lost immediately. I told them I absolutely needed those clothes before that week was up and needed a faster solution. They declined to help. Never shopping there again.

Their customer service is a complete disaster. I bought close to four hundred dollars in clothing I needed for law school. The package was supposed to show up Tuesday but by Thursday nothing had arrived and the carrier said they had no tracking info. I called them up and they told me the package was considered lost and that Express needed to file a claim. So I did. But the person I talked to at Express said they wouldn't do anything for at least a week, ignoring what the carrier said about reporting it as lost right away. I explained that I needed those clothes before that deadline so this had to be handled quicker. They still refused. I won't be back.

Their return policy is in serious need of an overhaul. It doesn't make sense to offer store credit only to say too bad once the return window closes, without considering how long it actually takes for items to arrive. A better approach would factor in shipping times and give customers more options when there are legitimate concerns.

Years back, someone fraudulently charged more than a thousand dollars to my account. Express stepped in and resolved it, and I was relieved at the time. But now I'm facing a completely different problem that they've been zero help with. Two weeks ago I ordered a dress that somehow got routed to a Miami address tied to that old fraudster. The street name was so unusual I caught it right away and contacted their support team immediately. They basically said there's nothing they can do and sent me to contact the shipping company. I'm not a shipping expert, this is on them. My package has been stuck in Miami for weeks now, bouncing back and forth between them and the carrier with both refusing responsibility. Bottom line: they sent my package to the wrong place, a location tied to previous fraud on my account, and they won't fix it. I'm frustrated, still waiting, and deeply disappointed in their response.

Back years ago, fraudulent charges hit my account for over a thousand dollars. Express handled it well at the time, which I was grateful for. Fast forward to now and I'm dealing with a completely different situation. I placed an order for a dress two weeks back. Instead of reaching my address, it went to a location in Miami connected to that old fraud incident. The address was so unusual I spotted it immediately and got in touch with support right away. They basically said tough luck and told me to contact the shipping carrier myself. This isn't my problem to solve, it's theirs. The package has been bouncing around Miami for weeks now, and I'm stuck playing phone tag between the two companies while nobody takes responsibility. Express messed up the delivery address, connected it to a previous fraud case, and won't lift a finger to help. I'm frustrated, still waiting, and really let down by how they've handled this whole mess.

The quality standards are really disappointing. I ordered two pairs of pants, same size and line. One was acceptable but the other was almost 3.5 inches too long. On the pair that actually fit, the seam at the bottom came apart after just one wearing. Now I'm stuck paying to return their broken items because they've closed all the nearby locations. Please don't waste your money here!

The quality control here is terrible. I got two pairs of identical pants, same size and style. One was fine, but the other was way too long, hanging almost 4 inches past where it should. On top of that, the pair that fit properly started coming undone at the hem after wearing it once. Now I have to pay to return their faulty merchandise since they shuttered every store within driving distance of me. Honestly, stay away from this place!

Picked up a gorgeous white sweater that was pricey at about ninety dollars for a holiday celebration. I held off wearing and washing it since I loved how it looked and felt, but once I washed it after the event, the black dye on the bows bled all over the white material. I submitted several pictures showing the damage and they rejected my claim saying it was past the return window. This isn't just a return situation though, it's a quality defect. I'm not going back and I'm telling others to avoid them because they won't stand behind their merchandise.

I really enjoy how their pieces fit on me. The construction is solid enough, even if I'd prefer if prices were lower. What's killed it for me is their online customer service. They've moved those positions overseas, to India specifically, and honestly the communication barriers are huge. It's nearly impossible to get actual help. The frustration has been so much that I've stopped shopping with them entirely.