Cotton On Group Coupons & Promo Codes

Had a great experience with my order. Everything arrived really fast and the items themselves were well-made. My only complaint is that the website is a bit clunky and tends to freeze up when you're scrolling through products.

My boyfriend bought me a red planner that was marked down to a few dollars, since I've always been a fan of that brand's stationery before they closed their physical shops. A box from Cotton On arrived at my place, but it was addressed to someone else named J.C. and contained violet pajamas in a medium size. Who is this person and why do I have her clothing? Where's my actual order? My boyfriend had doubts before clicking buy and warned me not to trust the reviews, but I insisted. Now I feel terrible because he was totally right to be skeptical, and I'm sure that other customer isn't getting her pajamas either.

My visit to the Cotton On store on a hectic Sunday was pretty frustrating at the register. My friend and I had to stand around waiting while a staff member was busy chatting about stuff that didn't seem work-related. We were ready to pay and wanted to get going because of how crowded it was, but nobody came over to help or called for backup. When we finally got their attention, they just said they were handling customer service, which came across as dismissive rather than actually helpful. The wait time wasn't really the issue, it was more that no one seemed to notice we were there or make an effort to get us taken care of. I generally like Cotton On's products and the brand overall, but this particular visit really showed some inconsistency in how they handle customer service. I hope they work on making sure their team is more aware of customers waiting to check out when it's busy.

My package never made it to me. Finding their customer service is difficult, and when you finally do reach them, they're not particularly helpful and take forever to respond. They mentioned sending a replacement but it never showed up. They claimed the items were no longer in stock, but I can still see them listed for sale on the website right now. I'm owed a refund for merchandise I paid for but never received, yet they won't answer my emails about getting my money back. I've reached out multiple times with no response. Save yourself the headache and don't order from them. The service is shockingly bad based on what I'm seeing in all these other complaints.

I bought two hoodies and a tote for me and my daughter and only got one hoodie and the tote after waiting a week. They emailed back saying they refunded me for the missing hoodie because it was out of stock. Except the refund never showed up in my account, and now the sale is over so I'm stuck with nothing. The hoodie was in stock when we placed the order! The least they could have done was reach out to ask if I wanted a substitute color or size. I won't be ordering from them again because this whole experience was a waste of time and money.

I ordered two hoodies and a bag for myself and my daughter. A week goes by and only one hoodie and the bag show up. We reached out and they said they refunded me since one hoodie was out of stock. Here's the problem: I haven't seen any refund hit my account, and now the sale is over so I'm out the money and didn't get anything. The item was definitely available when we ordered it too. They should have just emailed asking if I wanted a different color or another option they had in stock. This was a total letdown and I'm not shopping there anymore. Total waste of my time and cash.

They've got cute affordable clothing for sure. I really like their basic tees. I purchased using a payment plan option. The return policy stated items could be brought back to the store. When I tried to return something, the staff refused to accept it, not even for a refund or store credit. The assistant manager claimed their system was too outdated to process it. I noticed they had a sign advertising hassle-free returns, but that clearly wasn't the case. The staff started speaking to each other in another language while looking at me, and I got frustrated enough to respond in kind. She seemed surprised I understood. I'm still trying to get this resolved.

Hi, your store here has lovely staff and great products, but there's a major problem with gift card redemption. This issue has been going on for a while apparently, which is really frustrating. My granddaughter got multiple birthday gift cards that your location couldn't process, so I had to pay out of my own pocket. I didn't want to ruin her birthday shopping experience by telling her to put things back. A refund of my out-of-pocket expense seems completely reasonable. I'd appreciate your response on this matter.

Your store location has wonderful staff and great merchandise, but there's a serious issue: they can't process gift cards at checkout. This has apparently been a problem for quite a while, which is unacceptable. I ended up having to use my own money to pay for a purchase when my granddaughter had multiple valid birthday gift cards that couldn't be used. I didn't want to disappoint her by making her put items back, so I covered the cost myself. A refund seems like the only fair solution here, and I'd appreciate hearing back from you soon.

I'm a regular Cotton On customer in New Zealand, especially for their underwear range. The selection they offer in different styles, colors, and materials is fantastic. Their customer service team is fantastic too. They're always willing to help and never make you feel bad about your questions. What really helps is the measurement guide they include on the website for every item. Instead of guessing whether something will fit properly, I can see the exact specs, which is super useful for getting the right size. The comfort is consistently great, and everything holds up really well no matter how often I wear or wash it. All their fabrics and styles have proven to be long-lasting. They're definitely my top choice, and you really can't beat the value for money.

I regularly purchase from Cotton On in New Zealand, particularly their underwear selection. The variety of styles, colors, and fabrics available is outstanding. Their customer service is top-notch, always responding helpfully and without judgment whenever I have questions. The sizing chart on their website is something I rely on heavily. Being able to see exact dimensions for each item means I don't have to guess about fit, which is really valuable. The comfort level of their underwear is excellent, and they maintain their quality through lots of wear and washing. Everything I've bought from them, regardless of style or material, has lasted extremely well. They're my first choice for a reason, and the pricing is hard to beat for what you get.

Shopping at Cotton On here in New Zealand has become my go-to for underwear. The selection they carry in terms of styles, colors, and material options is really impressive. What really stands out is how helpful their customer service team is. They're genuinely supportive and never make you feel judged when you need assistance. I especially appreciate the sizing information they provide on their site for each product. As someone who needs exact measurements to ensure proper fit, this detail is invaluable and saves me from the guesswork. The underwear itself is super comfortable and holds up incredibly well over time. No matter which style or fabric I choose, everything stays in great condition. They've earned my loyalty, and honestly, you can't beat their prices for the quality you're getting.

The fabric composition has changed. Now it's basically all spandex with maybe one thread of cotton left...Attempting to return anything is a nightmare. I couldn't even find my order in their system, which meant no refund was possible for the spandex items. This company was decent long ago, but it's gone downhill fast. The customer service is absolutely dreadful and barely exists.

The fabric content isn't what it used to be. These days they're mostly spandex with barely any actual cotton...Trying to return items is nearly impossible. The system couldn't even locate my order, so there was no way to get a return processed. This company used to be solid years back, but now it's completely fallen apart. Their customer service is basically nonexistent and their handling of issues is terrible.

I was pretty nervous after reading some negative reviews about how slow delivery could be. But I placed an order on a Monday holiday and it arrived Thursday morning, perfect timing before I had to leave for a trip. Really impressed with how quick the service was. Thanks so much!