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This company needs to fix their shipping situation right now. They work with delivery companies that are completely unreliable. When you drop money on something expensive you expect to actually receive it. The shipping service they use lies about delivery attempts. I work from home and the driver didn't even ring my doorbell or try calling. One time my shoes came via a food delivery service, which makes zero sense. The tracking information is bogus too. Get your act together and stop using these sketchy delivery drivers. Fix the actual problems instead of just saying sorry.

I ordered a purple Kira bag and when it got to me it was clearly already used. The leather smelled awful and there was no packaging or tag included with it. I had to send the whole thing back. Pretty bad experience overall.

For the price point, the products just don't deliver quality. I got a gift card issued instead of a cash refund and it was set up wrong. Even months later I'm having to chase down the company to correct the amount. For a brand charging these prices, the support is incredibly disappointing.

The quality of the items here doesn't match the prices you're paying. When I received store credit instead of a refund, they somehow messed up the amount. Now I'm stuck trying to get the right balance applied to it. For a brand at this price point, the customer service is shockingly bad.

My online order got lost during shipping and they had to resend it to me. When it eventually arrived I didn't really want it anymore so I sent it back. It's been a full month since they got the return but nobody's actually processed my refund yet. I keep trying to reach customer service and they promise to call within a day or two but nothing ever comes through.

Placed an order through their website and it never showed up. When I contacted them they had to send it again. Once it finally arrived I realized it wasn't really my style and sent it back. A month goes by and I get one email saying they received the return but still no refund has been processed. Every time I try to get in touch with someone they say they'll reach back out in a day or two, but it never happens.

I'm sharing this hoping they'll improve their quality control process when processing sale orders. I waited nearly three weeks for my denim mules to arrive and they came damaged with yellow stains all over them. This is actually my second purchase during a sale that showed up with defects. It's really disappointing for a brand that's supposed to be luxury quality. Almost $200 wasted on damaged shoes is unacceptable. Customer service's solution was offering 15% off future purchases, not the one that arrived damaged. I would have much rather had that discount applied to this purchase so I wouldn't have to pay out of pocket for repairs. I love the style so much I'm keeping them and dyeing them a different color to make them wearable, which is costing me extra money for something that should have been perfect to begin with. My advice is if you're buying on sale, get two pairs and inspect them super carefully, or shop in a store if possible. Otherwise you might end up like me, stuck waiting weeks for something pretty that needs additional work and money to actually wear.

I'm posting this to encourage the company to step up their quality checks, especially during sale events. I waited about three weeks to receive my denim mules and they arrived with visible damage and yellow staining. Unfortunately this isn't my first rodeo with this problem. I've bought shoes during sales before and had similar defect issues delivered to my door. For a luxury brand, this is really disappointing. Paying nearly $200 for damaged goods shouldn't happen. The customer service team's response was a 15% discount on future purchases, not the current order. What I really needed was that discount applied here since I had to spend extra money getting these shoes fixed myself. The design is so nice that I'm keeping them and dyeing them to make them usable, but that's more money out of my pocket for something that should have arrived perfect. My suggestion to other buyers is to grab two pairs during sales and check them thoroughly, or shop in person if you can. Otherwise you might end up in my situation, waiting forever for something you love but needing to pay more to make it work.

This is one of the most unprofessional companies I've dealt with. They failed to get a special anniversary bag to me and rather than owning up to it they blamed me. The mail service claimed delivery but seven weeks later I still have nothing. The company refuses to act with any urgency. Every email feels dismissive and condescending. I would give them zero stars if I could. Their customer service is basically nonexistent and everything moves at a glacial pace. They're also refusing to give me a refund, just throwing a 15% discount at me for my next purchase. Absolutely ridiculous approach to doing business.

This has to be the most unprofessional and disappointing group of people I've dealt with. They failed to deliver a special anniversary bag and instead of apologizing they tried to make it my fault. The shipping company said they delivered it but seven weeks later I still don't have it and the company won't rush to fix it. They've been slow moving, dismissive, and keep sending condescending messages. If I could give zero stars I would. The customer service is nonexistent and they move at a snail's pace. What really grinds my gears is that they won't refund me, only offering 15% off my next purchase. Absolutely unacceptable. Don't waste your time with this company.

Back in April I ordered some Capri wedge espadrilles and typically my orders go fine. My fiancé wanted to wear them for her graduation on June 7th, but the buckle fell off because of poor stitching. I messaged their support team with all my details and pictures showing the shoes had never been worn. The rep told me I was past the 30 day window but could get a refund if I returned them. What bothered me most is that she never mentioned the actual six month defect warranty the company has, even though this was clearly a manufacturer's problem. She just acted like she was doing me a favor offering the refund instead of utilizing the warranty for defective products. To make matters worse, she kept calling me by a different name the whole time. I've purchased from here many times without issue, so this experience left a bad taste in my mouth.

Usually I don't have issues with ordering online, but this time was different. Back in April I picked up some Capri wedge espadrilles. My fiancé wanted to wear them for her graduation ceremony on June 7th but unfortunately the buckle snapped off because of faulty stitching. I contacted customer service through their chat feature and explained what happened, including pictures showing the shoes were brand new and unworn, plus my order details. The agent never mentioned fixing the shoe, just kept saying I was outside the 30 day return window but would make an exception with a refund if I shipped them back. What frustrated me most was that she never brought up the six month defect warranty that the company actually offers, even though I clearly showed the problem was a manufacturer's fault. On top of everything, she kept calling me by the wrong name throughout our conversation. I've bought tons of stuff from this company before and never had trouble, but this rep acted like she was doing me some huge favor by offering a refund instead of helping me with the actual warranty that applies to defective items.

I purchased a gift for my daughter's college graduation. My order went through on May 6th and I got confirmation the next day saying delivery would happen on May 12th. When May 12th came around I checked the status and it suddenly said May 15th, which was just one day before we'd be traveling to the graduation. I called on May 13th to see what options I had and they basically told me all they could offer was 10% off a future purchase. That's frustrating because they couldn't even get my first order right, so why would I trust them with a second one?

They rejected my cashback claim for a big purchase. There's basically no real customer service support and the website itself is poorly designed.

Had an amazing experience at the outlet location in Orlando, Florida. The staff member who helped us was incredibly kind, always smiling, and went above and beyond with her customer service. Her manager was equally pleasant and welcoming. Thanks to her excellent assistance, I ended up purchasing five items including two handbags, a pair of gold ballet flats, and two pairs of sneakers. I was really impressed by how much better the outlet prices were compared to the regular boutique. Definitely planning to shop there again on my next trip to the area. Great service and fantastic products!