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This was honestly the worst shopping experience I've ever had. I've purchased two bags from them and both had warranty issues. The first one was handled fine with an exchange, but the second time was a nightmare. A manager was incredibly rude and dismissive the entire time. She barely even looked at my bag before claiming I had caused the damage myself. When I pointed out it was clearly a stitching problem, she kept contradicting herself about whether the store covers that or not. Corporate ended up giving me a gift card, which is what the warranty should have covered in the first place. On top of everything else, I told her I wanted to buy something else that day and she couldn't have cared less. Her attitude was so disrespectful that I'm done with this brand. I walked out and bought two purses from a competitor instead and was much happier with that experience.

Really frustrated right now. I just received one shoe from my order. They're telling me I need to get a return label and take it to a shipping location myself. What I actually want is for them to just send me the correct shoe instead. I didn't ask for an extra pair, I just want what I ordered. This whole thing is too much hassle and I won't be ordering from this company again.

Ran into multiple problems with my purchase. First issue: I paid for expedited shipping and it didn't arrive on their promised date. My emails asking for the upcharge to be refunded were completely ignored. Only when I said I'd file a complaint did they respond. Second issue: The delivery ended up needing a signature on another day than they told me, and when the delivery arrived they said no signature was required at all. They didn't even get proof of delivery. Third issue: I returned a bag in its original packaging to a location that their website listed as a return option. When I got there they claimed they don't accept packages that size. I had to insist before they took it. Fingers crossed this is the last problem. The service has been really disappointing.

I've encountered so many issues with this order. Problem one was that I paid extra for faster delivery and it didn't arrive on the promised date. When I tried to get a refund for the upgrade cost, they just ignored my emails. I had to threaten escalation to get any response. Problem two was that I had to arrange for someone to be home for a signature on a different date than what they finally told me, and the driver said no signature was even necessary. No proof of delivery was collected either. Problem three involved returning a bag I'd kept in original packaging and took it to a return location they listed on their website. They said they don't accept parcels that size. I had to push them before they reluctantly took it. Hoping we don't have a fourth issue. This has been really frustrating.

Had so many problems with my recent order. First, I paid more for faster shipping and it didn't show up when they promised. When I emailed asking for a refund on the extra shipping cost, they completely ignored me. I had to threaten to file a formal complaint before they even responded. Second issue was that someone had to wait around for the delivery on a different day than what they told me, and when the driver arrived they said no signature was needed anyway. No delivery proof or anything. Third, when I went to return one of the bags at a location their website said would take returns, they told me they don't accept that size package. I had to push back and convince them to take it. Honestly this whole experience has been really disappointing and I'm crossing my fingers nothing else goes wrong.

Expensive items with poor quality. My leather belt lasted about 7 or 8 months before the material became completely damaged and deteriorated. It's not just worn in one spot where I buckle it, the damage has spread across a large section of the belt. They told me this doesn't qualify as a manufacturing defect and I can't use the warranty. I'd recommend looking elsewhere.

Really not worth the high price tag for what you get. I've had a leather belt for about 7 or 8 months and the material is in terrible condition. The damage isn't just where I use the buckle either, the cracking has spread way out across the belt. When I asked about warranty coverage I was told this doesn't count as a manufacturing defect. I'd suggest looking at other options before buying from here.

If I could rate this any lower I would. I placed an order for shoes in size 3.5 but they sent size 6.5M, which is basically a UK 4 or 4.5. Instead of offering real compensation, they expected me to just understand their confusing sizing system like I needed advanced training. Their service was really disappointing.

Would give zero stars if I could. Ordered shoes in size 3.5 and received size 6.5M which converts to UK 4 or 4.5. Instead of compensating me properly, they seemed to expect me to understand their sizing like I had a PhD in their system. Really poor customer service.

Wish I could rate this lower than one star. I ordered shoes in size 3.5 and they sent me size 6.5M instead, which is like a UK 4 or 4.5. Rather than actually making it right, they acted like I should just figure out their confusing size system on my own. The whole thing felt insulting and their customer service response was totally inadequate.

Won't purchase their bags anymore. The amount of money I spent on a bigger purse plus matching accessories wasn't worth it. The bag has torn repeatedly and I've had to mail it back for repairs. After a few months the entire thing came apart and honestly looks like bargain store quality. They charge hundreds of dollars but don't stand behind their products at all. Really upset about this.

Never buying from them again. I spent a lot of money on a large bag and several coordinating accessories and everything has ripped up. Had to send things back to get them sewn up after just a few months. Now the whole bag is destroyed and looks cheaper than something from a big box store. They don't seem to care that they're selling poor quality products at premium prices. It's a real shame.

I'm so frustrated with the bags I've gotten from this brand. Spent a good amount of money on a large purse plus several matching items and they've ripped multiple times. Each time I had to send them in and get them patched up. After a few months the whole thing just fell apart and looks like something you'd find at a discount store. For what you're paying, the quality is completely unacceptable. They act like selling you something defective isn't their problem and I'm really disappointed.

Had a terrible time with my purchase here. I bought a dress using my debit card which unfortunately became compromised afterward and I had to cancel it. When I attempted to return the dress, they said the refund could only go back to my original debit card which was already closed. I tried explaining what happened and even reached out to corporate, but they just kept saying they don't handle returns for in-store purchases. Now I'm stuck with a dress and a return they refuse to process. This level of inflexibility from such a major brand is really disappointing. The customer service reps were unhelpful and had no solutions for me. I'm not shopping there anymore and I'd caution others to think carefully before making a purchase.

Really bad experience with this company. I purchased a dress using my debit card, which later got compromised and had to be closed. When I tried to return it, I was told all refunds go back to the original card even though that account is now closed. I explained multiple times and even contacted corporate, but they kept saying they can't help with in-store transactions. Now I'm stuck with a dress and a return they won't process. It's shocking how inflexible and unwilling to help a brand this size can be. Customer service was dismissive and had no solutions. I won't shop here again and I'm warning friends and family to reconsider purchasing from them.