Dr. Martens Coupons & Promo Codes

I paid good money for these shoes at their official store in London, but they're a total waste. The sole started splitting apart even though I barely wore them over several years, probably less than a dozen times. Such a disappointment. For that price point they should last way longer. There's better options out there that won't fall apart so quickly.

The quality has definitely gone downhill over time. I bought sandals that fell apart within a few months of barely using them. The customer service part was smooth and they did replace them which is the only reason I'm giving this two stars instead of one. But then my replacement pair literally broke on day two of my vacation, which is completely unacceptable. Not buying from them anymore after this experience.

I have to thank Ana R. from their support team. My order got lost in transit but she really came through and made sure I received what I'd purchased. Couldn't have asked for better service!

Want to give a big shout-out to Ana R. in their customer support team. My shipment went missing, but she stepped up and made sure I got the boots I'd ordered. Really happy with how she handled everything!

I'd strongly suggest shopping elsewhere. My experience ordering boots through their site was a total nightmare. I placed my order in early December and by mid-January still had nothing. The tracking showed the package stuck in the Netherlands since the day after I ordered, which tells me it never even shipped out. When I emailed asking what was going on before the holidays, nobody got back to me. Taking someone's money and then just ghosting them on shipping and support is completely wrong. Don't waste your time here.

Ordering from their website was incredibly complicated. When I tried to send my shoes back, I first attempted to use the site again but couldn't get in because the password reset wasn't working. I requested a password reset email multiple times over two days with no luck. There's literally no way to contact support directly through the website, so I had to use their chatbot which was pretty unhelpful and claimed someone would call me back. They never did. Eventually I found a physical returns form in my box that didn't require logging in, so I used that instead and packed everything up. When my wife took the parcel to the post office, they wouldn't give her a receipt and just scanned it on the spot. I assumed I'd get an email confirmation but didn't. I thought I could check my account but again, couldn't log in. I must have asked for that password reset email a dozen times total and never received it. The whole process was incredibly frustrating and honestly these boots are way cheaper if you just go to a physical store.

Getting shoes through their website turned out to be way harder than it should have been. When I wanted to return them, I tried logging back into their site but my password stopped working. Over a couple days I must have asked for a password reset email half a dozen times and never got a single one. There's no actual customer support contact option on the site, so I tried their chatbot which wasn't great and promised someone would reach out. Spoiler alert: they didn't. I finally found a returns form in the box which didn't need website access, so I used that instead. After I wrapped it up and dropped it off at the post office, my wife came back without a receipt because they just scanned it without giving her one. I thought I'd at least get a confirmation email but nope. Then I remembered I couldn't even log in to check my account. The whole thing was a mess. And to be honest, you can find these shoes cheaper in stores anyway.

UK customer care truly upholds high standards. I ordered some shoes and they ended up lost or intercepted during delivery, but the team immediately offered to send me a new pair overnight. Their communication and support were genuinely excellent.

The UK team at Dr Martens really maintains excellent customer care standards. My shoes got lost or stolen during shipping, but when I contacted them they right away offered to send a replacement that showed up the very next day. Their communication was excellent and I felt genuinely supported the whole time.

UK customer care at Dr Martens maintains great standards. I got a pair of shoes shipped out, but it disappeared somewhere between here and my place. When I reached out, they didn't hesitate to send a replacement and it arrived next day. The way they communicated and supported me through the whole thing was really impressive.

I noticed a quality problem with my shoes, and the Dr Martens team responded with such kindness and professionalism. They got everything resolved in no time and sent me a replacement pair without any fuss. Their customer support was a pleasure to work with.

My shoes had some quality problems, but the team at Dr Martens was fantastic about fixing it. They were super helpful, courteous, and stayed professional throughout. Everything got handled really fast and I got a brand new pair sent out. Working with their customer service made the whole thing painless.

After my initial bad review, the customer service folks really stepped up. They asked for photos of my damaged shoes and offered a full replacement at no cost. That's how you take a lousy experience and make it into something actually good. The cracked pair I returned was inspected and swapped out with a new set in just over a day. I'm truly grateful to the support team for hearing me out, respecting my frustration, and making this right. They've completely restored my trust in a brand I've loved for decades.

My original experience was pretty awful, but then the customer service crew really came through and turned things around. They asked me to send pictures of my damaged shoes and immediately offered a free replacement without any argument. I sent back the cracked pair for them to look at, and they shipped out a new one in less than 24 hours. I'm genuinely grateful to the team for actually listening to me, taking my concerns seriously, and making things right. It brought back my faith in a brand I've been buying for a long time. The professionalism they showed completely changed my mind about the company.

The pricing is really competitive, shipping arrived quickly, and I have zero complaints about anything!