Free People Coupons & Promo Codes

I placed an order for shoes at $77 and was told there would be a delay until early March, which I accepted. Mid-February came and they cancelled my order claiming they were out of stock and couldn't complete it. But here's what bothered me: that exact item in my size was still on the website for sale at a higher price point. They obviously cancelled to avoid selling at the original price. My partner wanted to buy them at the new price as a surprise, but I asked him not to because I don't want to do business with a company using these kinds of tactics.

I ordered some shoes for $77 on a specific date and got notified they'd be delayed until early March, which I was fine with. Then in mid-February I received notice that my order got cancelled because they ran out of stock and couldn't fulfill it. The weird part? The exact same size and style was still available for purchase on their website at a higher price. It seems like they cancelled my order to avoid honoring the lower price. My boyfriend tried ordering them at the new price as a gift, but I asked him to cancel since I can't support a company that operates this way.

Amazing experience from start to finish! A staff member at the Bethesda store went the extra mile to help me pick out an adorable ensemble for my granddaughter. She was thoughtful, knowledgeable about what they carry, really listened to what I needed and had a wonderful attitude throughout. She assembled multiple outfit options right away so I could photograph them and share with my granddaughter for her feedback. It was genuinely enjoyable. I'll definitely come back!

What an incredible experience! A sales associate at the Bethesda location spent time with me finding a cute outfit for my granddaughter. She was thorough, understood the inventory really well, paid attention to what I was looking for and was genuinely pleasant. She quickly put together several outfit combinations so I could photograph them and get my granddaughter's opinion. Overall it was a wonderful shopping experience and I'll definitely be back.

Avoid this company. That's all you need to know.

Really disappointed with how their online customer service handled my situation. A representative just quit responding to me once I asked to cancel my order. Very unprofessional.

Fantastic service at the location! The team of three associates there helped me put together a complete outfit that looks amazing. They're exactly what customer service should be.

Had an excellent experience at the local store. All three staff members there helped me put together a complete outfit and I look fantastic in it. That's what real customer service looks like!

Fritz did an amazing job helping me out with my return. He was super helpful and got everything handled for me.

I'm honestly confused about why so many people leave negative reviews here. I've been shopping at Free People for a long time and sure, like any online retailer, I've returned things before. But their return process is straightforward and my refunds come through quickly. Their customer service team has always been helpful and I've never had any shipping problems. I genuinely love Free People and plan to keep shopping both online and at their physical locations.

Are these reviews even legitimate?! Seriously, where's all the negativity coming from? Free People has the coolest boho styles around. Looking for unique tops, dresses or bottoms with that boho-chic vibe? This is your place. Yoga enthusiasts will feel right at home here. Yeah, sizing varies a bit from one style to another, but that's totally normal when you're dealing with hundreds of different brands. Just grab a few things, try them on and send back what doesn't work. Refunds are hassle-free. Simple as that. Namaste.

I picked out two dresses for an important occasion and paid extra for expedited shipping to get them in 3 to 5 business days. One arrived in three days, but the other one I actually needed never showed up. When I called customer service, the rep offered to refund the rush delivery fee, but that wasn't helpful since I now had to return the first dress unused. I'd have to pay shipping on top of that. The company used different couriers for each dress, which made no sense. One came via UPS super fast, but the other went through a slower carrier. I was really disappointed and thought I'd never shop there again. Then I got an email from them and everything changed. They made it right and went above and beyond to help me. Now I'm a fan again and looking forward to shopping with them in the future.

Five stars all the way, hands down! I'm baffled by those one-star complaints. People seem to only leave feedback when they're upset, so you miss out on all the positive experiences. Free People has never let me down. I can order at any time, whether it's on their website, through a phone call or in person at a store. Every single interaction has been great. They'll adjust prices within two weeks if you find something cheaper, they swap out items with defects without making you ship back the original, and they're constantly running promotions. When you do have an issue, their team responds fast through email, chat, or social media. I'm a Free People customer for life!

I'm a big fan of Free People overall. Sometimes the sizing runs a bit weird depending on the item, but reading through customer reviews really helps with that. Their customer service reps have consistently gone out of their way to assist me. My one complaint is that refunds on my credit card can take a while to process after I send items back. But aside from that, I'm totally into Free People.

We have a couple of smaller shops downtown that carry Free People merchandise, but it's not the same as having a real Free People store. I'm passionate about this brand and practically every piece I own is from them. With their free shipping on purchases over $100, I'll definitely keep buying online, but I'd really prefer to shop locally and support businesses in our community. I'd even love to work for them someday. Please open a location here in San Luis Obispo!