Fossil Coupons & Promo Codes

I called customer service because I needed a link to a watch I'd purchased. The representative told me I'd have to call back on Tuesday or Friday of the following week since they were experiencing payment processing issues. This was ridiculous. Their inability to help me right away was completely unacceptable.

My experience with Fossil's battery replacement service was incredibly frustrating and left me questioning their business practices. I submitted an online request to replace the battery on my discontinued smart watch (FTW7009), and Fossil approved the request before providing me with cost and shipping information. However, they ultimately couldn't complete the work because the proprietary battery is no longer manufactured. It seems like Fossil should have known this and refused the request upfront instead of stringing me along. The entire ordeal took over six weeks. During that time, the repair shop kept listing numerous problems like faulty sensors, a blank screen, and charging issues as reasons they couldn't replace the battery. These issues were conveniently irreparable since the watch model was discontinued. After weeks of going back and forth trying to get clarity on these supposed faults, I asked them to just change the battery anyway. Only then did they admit they don't have the batteries in stock anymore. To make matters worse, when they returned my watch, they didn't include the charging cable. I had to wait another two weeks for a replacement cable from Europe. The whole situation feels suspicious, like those reported faults were made up as an excuse.

This is absolutely ridiculous. I ordered a Fossil watch eight days ago and it still hasn't arrived. Fossil was aware of a delivery issue with their shipping partner but didn't bother looking into it or letting me know. When I reached out three days ago asking for an update, they just sent me the same tracking number and told me to keep waiting without doing any investigation. I contacted customer service via chat again, and after spending an hour pushing them to actually look into the problem, they finally admitted there was an issue that needed to be resolved with their delivery partner. The lack of initiative is infuriating. Not only did I have to force them to take action, but I've wasted countless hours contacting them back and forth while my order sits somewhere. The quality of service is shocking. A representative basically told me they don't investigate problems unless a customer complains first, and even then it takes repeated messages and hours of chatting before they act. This is one of the worst customer service experiences I've ever had.

I stopped by the Fossil store at Halifax Shopping Centre just ten minutes before they were about to close to quickly show my mom a wallet I'd been wanting. We ended up staying for an hour past closing time and left with two watches and my wallet. The salespeople, especially Reema and Bella, were absolutely fantastic. They were never pushy despite the time, stayed patient and friendly while we looked at everything, and gave us helpful suggestions without being overbearing. We even got our watches personalized with engravings. Fossil really has some incredible team members, and they made our whole shopping experience wonderful and memorable.

Bought the Wren tote bag and it's beautifully made, matching the quality of everything else I've gotten from Fossil over the years. I ordered it Sunday night and it showed up Friday morning. I was able to track it with Royal Mail every step of the way. The reviews gave me pause before I ordered, but my experience with Fossil has always been solid, so I didn't let that stop me. They wrapped everything securely and the quality is top notch. Really satisfied with how this order was handled.

I purchased the Wren tote bag and it's absolutely lovely, just like all the other Fossil products I own. Placed my order Sunday evening and got it Friday. Royal Mail tracking was available the whole time. I noticed some concerning reviews before ordering, but I've been a Fossil customer for years with no problems, so I went for it anyway. The packaging was excellent and everything arrived in perfect condition. Great service overall.

I honestly can't express how disappointed I am in Fossil. If negative reviews could go lower than one star, that's what this deserves. I will never purchase from Fossil again, and I'm urging everyone reading this to avoid them completely. The company seems headed for the same fate as other once-great businesses that have gone bankrupt. Seriously, do yourself a favor and skip anything with the Fossil name on it, especially their smart products. You've been warned.

Terrible experience with Fossil's customer service. I reached out via email just one hour after placing my order to request a simple change, and they refused to help. I'd spent nearly a thousand dollars, but that didn't seem to matter to them. They wouldn't work with me at all on such a minor request. The customer service is abysmal, and honestly the products aren't even that great. This company deserves zero stars if that were possible.

I got a little worried after reading some of the negative reviews on here right after I placed my order. I wanted to share some positive feedback to balance things out. I ordered a watch for my boyfriend on May 30th and it arrived today, June 5th, which was definitely within the estimated 4 to 8 working days for UK delivery. The shipping tracking was accurate the whole way, and it came in beautiful packaging without any damage. The watch is exactly what I was looking for, and the engraving service was such a nice touch that makes it extra special. Really happy with this purchase and the service overall.

I recently purchased several items from Fossil including bags, a wallet, a watch, and sunglasses. Everything is made really well and the prices are reasonable. I'm a big fan of Fossil.

I had a frustrating issue with my promotional code at first, which got me pretty upset. However, I reached out to Nataly G in customer service and she completely turned my experience around. She was genuinely kind, very understanding, and handled everything incredibly fast. My problem was solved in less than 10 minutes. I really appreciate her help and now I'm completely satisfied with my purchase.

Just visited the Fossil outlet in Livingston and had an amazing experience. The staff member Craig really went above and beyond to ensure my watch fit perfectly. He sized it multiple times without complaint and even matched the online price in the store. The customer service here is genuinely outstanding. This isn't my first time shopping at this location and it definitely won't be my last. Craig and the team there really know how to take care of their customers. Highly recommend.

Went into the Fossil outlet in York searching for a specific watch I'd been wanting for a while. Found exactly what I was looking for, and the two staff members in the store were incredibly friendly and helpful. They really represented the Fossil brand well.

I shipped my 20 year old Fossil watch to the Dallas service center for a crystal replacement on February 28th, 2019. I'll admit I was nervous after reading some reviews before sending it in. However, my actual experience was completely different from what I'd read. The service center received it on March 6th according to UPS tracking. By March 12th, I got an email quote for the new crystal at $37.11 total, which included shipping and tax. I paid right away, and on March 14th they confirmed it was already being sent back to me. It arrived on March 19th in perfect condition. From drop-off to delivery took just 20 days, which is faster than their promised 2 to 4 weeks. The total cost was $51.24 including my shipping to Dallas. I'm extremely satisfied with how the Dallas Service Center handled my watch. They did exactly what they said they'd do.

What a fantastic experience at the local Fossil shop in Aberdeen. My watch strap had a damaged clamp that was becoming loose, so I stopped by the store. The manager immediately offered to install a replacement clamp if they had one available, and lucky for me they did. He fitted the new clamp right on the spot without asking for any proof of purchase. My watch now works great again. Really appreciate how helpful and accommodating they were.