It Intimissimi Coupons & Promo Codes

Made a big purchase at a store location with one item that was supposed to be shipped to the store instead. It's sitting there with our name on it but the staff won't hand it over because they say they can't properly receive shipments. We've tried multiple times to pick it up but they keep refusing and won't give us our money back either.

We ordered something on the 22nd of November that was supposed to get picked up at a store location. By the 28th it showed as returned in the system but we never actually received it and no refund hit our account. We've sent emails multiple times and gone to the store in person but nobody has responded to us. Someone from your team needs to reach out and help fix this situation. Our order from late November is still missing along with our money and we need this resolved fast.

Had a package that got lost during delivery and I've been trying to reach out to support many times without getting anywhere. I keep sending emails but I hear nothing back. I need a refund right away and I need someone to actually respond to me confirming they'll handle this.

Sent back some items in October 2024 and never received a refund. I emailed customer service in June asking what was going on and they promised to transfer the money. Still nothing. Asked again in July and got total silence. I've been a customer for years and this is completely unacceptable. They're holding over 138 pounds of my money and pretending I don't exist. Now it's mid-November and there's still zero sign of my refund in my bank.

They're refusing to refund me even though I sent back my item and they confirmed getting my return. More than two weeks have passed and still nothing. I'm opening a chargeback dispute with my bank to get my money back.

Made a purchase in early December 2024 for around 119 euros. Nothing ever showed up at my door. The order confirmation seemed off somehow and mentioned something weird about bank customer service. I honestly wondered if I'd gotten scammed, but then I saw other reviews saying similar things happened to them too. If anyone from the company is reading this, I really need my money back. If you see this, please reach out via email so we can work out how to get me a refund.

Total disaster. Placed an online order with regular priced items and after three weeks it never arrived. Then on February 14th I made two separate orders for discounted products, spending about ninety euros each time. They were advertising a free gift for purchases over eighty euros. Want to know what happened? They removed items from both my orders so they'd fall below the eighty euro threshold and boom, no gift for me. And get this, those exact items they cancelled are still being sold on the site. This company is awful.

Honestly this deserves zero stars. How do they even rate one star when my single order hasn't shown up after six weeks, and their online support won't even acknowledge my message? Went to the store in person and that didn't work either, so now I have to go back again.

Really disappointed with this brand. A staff member treated my teenage daughter terribly and made some nasty comments about her appearance. That was on a Saturday afternoon and there's no excuse for behavior like that. This person should absolutely not be working with customers given her complete lack of professionalism and respect. She clearly doesn't have the temperament for dealing with the public.

Got a bra and panty combo as part of a promotion. Right away when I wore them, the bra felt super scratchy and uncomfortable. Plus the metal clasp on the panties snapped the very first time I put them on, so they were basically unwearable. I really can't recommend buying from this brand. The quality is just not there for what you're paying.

The quality is terrible and the loyalty rewards are basically insulting. I'm not throwing any more cash at this Italian fashion company. Over the years I've spent hundreds on their all silk items like tops, nightwear, and loungewear. Yet right out of the box, before I even wash the pajama top, it's already ripped. The dress shirts I grabbed do the exact same thing. I hand wash everything in special detergent and lay flat to dry, but somehow holes start appearing everywhere. It's like buying fast fashion from budget retailers that I already refuse to shop at because the quality is so bad. For how much money I've given them, what did I get? One cheap coupon worth ten euros that only works if you're already spending over sixty. Seriously? The birthday discount is pathetic too, just ten percent, and you can't even use it on sale items. What a way to thank loyal customers. Even after dropping over 600 euros there, I walked away with basically nothing except a worthless coupon I can barely use. Honestly I feel ripped off, especially when the actual products fall apart right away and the seams get worse over time.

I've spent three weeks trying to get someone from customer service to answer me and I get nothing back. Placed an order on January 13th and up until now I have no shipping info or tracking details even though I should get tracking within three to five working days like they said. Wondering if I should even try to cancel since they probably won't respond to that either.

For the last three weeks I've been trying to reach their customer service team and getting absolutely zero responses. I placed an order on January 13th and still have no tracking info or shipping updates, even though they promise to send tracking within three to five business days. I'm thinking about canceling but honestly I doubt they'll even respond to that email either.

The return system on the website isn't working. I talked to this incredibly rude customer service agent named Kevin who just shut down the chat without actually helping me. Another agent mentioned that the return button is actually missing from the website so they couldn't even make my return happen. Then when I checked my account page, there are no orders visible at all, yet I got the package today. Looks like I'll have to drive to a store to handle the return myself, which is a huge inconvenience and waste of my time and money. Would advise everyone to avoid them.

Can't even generate a return through their website system. Got connected with this super rude customer service rep named Kevin who just ended the chat without helping me out at all. Then another support person told me the return button is actually broken on the website so they couldn't create my return either. When I finally checked my account, there are zero orders showing up in my history, even though I got the package today. Now I'm stuck having to go to a physical store to return everything, which is going to waste my time and gas money. I'd suggest staying away from this place.