Eddie Bauer Coupons & Promo Codes

The quality of merchandise has been pretty solid overall. I usually buy the tall sizes and have noticed the sleeves seem shorter than they used to be, so I've been checking out other brands like RIE, Duluth, and LL Bean. The short sleeve options are also coming in too short. Another thing that bothers me is that the outlet stores I've visited don't even have bathrooms for customers. It seems like the company is cutting corners left and right, which suggests poor judgment at the leadership level. That said, the recent financial troubles don't really shock me at this point.

The zipper on my jacket broke after just under two months. Called them up and they refused to repair it or do an exchange. The only option they'd give me was to mail it back for a refund to the original credit card, then repurchase. It was a gift and I didn't want my relative having to buy a replacement. I tried multiple times calling and emailing asking if they could work something out, but got dismissive responses saying they couldn't make exceptions. I shouldn't have to jump through these hoops. Other companies handle this stuff way better.

Ever since the private equity folks took over, Eddie Bauer has gone downhill. I'm a serious mountaineer and the original First Ascent line was unbeatable, better than Patagonia and North Face combined. My older First Ascent stuff still holds up great. But anything made after the acquisition just doesn't have that same edge. They should spin off First Ascent and get back to what made it special. The rest of the brand is just repetitive now.

Received my order but the new sizing didn't work for me. Returning cost ten bucks which felt excessive. I shipped it right back with tracking and got delivery confirmation a week later. Three weeks went by with nothing happening. When I called, they told me returns take a month to process. So not only do they charge you to send stuff back, they might never actually refund you. After being a customer for years, I'm done shopping with them.

Called to change my shipping address since the website didn't allow modifications. The representative on the phone said it wasn't possible and promised a supervisor would reach out within twenty-four hours. No one ever contacted me. My two-hundred-plus-dollar purchase went to an incorrect address.

Tried calling to update my shipping address but the website wouldn't let me change it. The customer service rep said there was nothing he could do and that a supervisor would call back within a day. That never happened. My order for over two hundred dollars shipped to the wrong address.

Frustrated with the comforter I purchased. I washed it when I got home, and once on my bed, I noticed the seams were already coming loose, threads hanging everywhere, and the green dye started bleeding onto the cream parts. I expected quality from this company, especially considering the price tag. The overall construction was really disappointing.

Really disappointed with the quality of my comforter. I picked it up, brought it home, and gave it a wash. When I laid it on the bed, I saw the stitching was already falling apart, there were loose threads everywhere, and the green coloring seemed to bleed right onto the cream colored sections. For what I paid, I expected better from a brand with this reputation. Honestly, this whole experience has been a letdown.

Made an in-store purchase for a coat and got charged three times. They promised an immediate fix with email confirmation, but only reversed one of the two extra charges and never sent anything. My coat arrived with no notification, addressed to someone else at my address. The tracking said it shouldn't even get delivered for another couple weeks. Still trying to get the remaining duplicate charge removed. I can't rely on this company anymore.

Ordered a coat in store because my size wasn't available. They ended up charging me three times. They said they'd fix it right away and send confirmation, but they only reversed one charge and never followed up. Then my package showed up at my door with no knock or ring, and it was labeled for a different person at my address. The tracking info said it wasn't even supposed to arrive for two more weeks. I still have one extra charge pending reversal. Very frustrated with how this was handled.

Picked up three t-shirts and a tank in my normal medium size. Wish I had tried them on first before removing tags and throwing out the bags. Everything runs small and the fabric quality is off. Missing proper seam labels and the cotton content isn't what it claims to be. I've been buying basic tees for thirty years and know the difference. Time to shop elsewhere. Not happy with what I paid for this.

Bought three t-shirts and a tank in my usual size medium. Should have tried them before cutting tags and tossing the packaging. They fit way too small and the quality just isn't there. There's no tag in the seam, they're not pure cotton like they should be. I've been wearing tees for decades and can tell quality when I see it, and this isn't it. Really let down, especially for the price I paid.

I wouldn't even rate these guys with a single star. Bought jeans that had major dye bleeding issues. The white fleece interior was destroyed and it ruined several other clothing items. Their support team was useless, just sending generic copy-paste messages. They said I could get a replacement, but those jeans are completely out of stock online. They were on clearance, so there's no restocking happening. One rep actually suggested I wait for them to restock. That's not how this works. On top of everything, the support team couldn't even get my order details right or understand what I was asking about. This whole thing was a nightmare.

I wouldn't give these guys even a single star. Bought jeans that bled dye everywhere. The white fleece lining was completely ruined along with other clothes in my closet. Contacted support and got nothing but copy-pasted responses. They offered a replacement but when I checked the website, those jeans were gone completely. Since they were on sale, restocking wasn't happening. The support person literally told me to just wait. Also, their agent couldn't even figure out what I had ordered or what I was talking about. Terrible experience overall.

Placed an order and waited over a week for UPS to even pick it up. Called to check on the status and they cancelled it, then reordered with faster shipping. That order never shipped either. They kept telling me it was UPS's fault for not picking up the package. I've spent an enormous amount with this company over the years but they've lost me completely. I won't be buying from them again.