Burberry Service Coupons & Promo Codes

Spent over a thousand dollars on a Burberry bikini while traveling. The seam started coming apart the first time I wore it. After waiting more than four weeks, I got a dismissive email saying there were no quality issues and suggesting I take it to a tailor myself. The whole situation feels unethical and really says a lot about how this company treats its customers.

I ordered a scarf as a gift and things went downhill from there. They gave me a delivery date and I cleared my whole day to wait for it. Instead of actually delivering, Burberry sent it to a UPS pickup location without even attempting delivery at my address. When I contacted them, they spent forever talking about the scarf itself and then just told me where to pick it up. Totally unacceptable service for a luxury brand. Once I grab it, I'm returning it and switching to competitors who actually know how to handle customer problems.

Ordered a scarf with personalized embroidery on Sunday morning around 8:44am. I'll admit I got worried after reading some of the other reviews on here, but my item showed up Tuesday afternoon at 1:05pm - just over 52 hours later. The scarf looks perfect and matches the description exactly. Really pleased with how quickly everything came together and will definitely order from them again.

Had a terrible time at their Italian store location. Security wouldn't let me in despite being a regular luxury brand customer. This is the only luxury brand that has treated me this way and I was completely loyal before this. Won't be shopping with them again.

While they're polite, don't expect them to actually solve any glasses issues. The thing is, Burberry doesn't manufacture their own eyewear - they contract it out to a third party with questionable quality control. The warranty is only two years, and once parts aren't in stock, your only option is basically an apology. Since Burberry isn't the manufacturer, they won't take responsibility for any problems, which seems like a cop-out. If you have any issues with the glasses, that's not their concern. Avoid buying glasses from them completely.

Really disappointed with my Burberry Goddess Intense fragrance. The scent just doesn't measure up to the original version and I can't even return it. That's over 116 pounds down the drain and I'm honestly frustrated about the whole thing.

Ordered a baseball cap online and asked customer service if they could have the warehouse include a dust bag with my shipment. They said that wasn't something they could do and told me to contact a local shop instead. I called the nearby store three times but kept getting transferred back to customer service! They said they'd pass along my message but nobody ever called me back. I emailed to complain and ask again about the dust bag, but their response was pretty useless. They said they couldn't mail me one and couldn't reserve one at the store either, and basically suggested I spend hours traveling there with no guarantee the manager would help. I'm really disappointed with this kind of service from a luxury brand. When you pay premium prices, you should get premium service too, not just the product. Not planning to shop there again.

Had a rough encounter with a manager named Kim at the Burberry concession. I witnessed him being disrespectful to an employee right in front of me while I was looking around. Employees deserve to be treated with basic human dignity.

I had a trench coat missing one of the shoulder pieces. When I reached out to their customer service, the representative was super friendly and got me sorted out in under ten minutes with a replacement order. Definitely worth recommending them based on that experience.

Like a lot of people here, I have to give Burberry a low rating for both quality and service. One star is honestly generous. Bought an expensive scarf back in March as a special treat for myself. After wearing it maybe ten times, a couple of holes showed up in the fabric. When I contacted their support team, they basically blamed wear and tear and blew me off. They even had the nerve to suggest I take it to a tailor myself. For the price I paid and how little I've worn it, their response was ridiculous. To anyone thinking about Burberry, I'd say save your money and go somewhere else. Their prices are high but the quality doesn't match, and good luck getting customer service to actually help. Consider this a warning so you don't make the same mistake I did.

Got a men's hoody from their website recently and everything went smoothly. It arrived when it was supposed to and looked exactly like the pictures. The way they packaged it was really nice too - a small detail that made the whole experience feel more premium. Appreciate it.

After going back and forth with customer service about exchanging a coat, the staff at the local store stepped up and made it happen smoothly. Sherraz Hush was particularly excellent to work with - really attentive and professional. Big thanks also to Millie and Ellen from the support team for getting everything sorted.

Grabbed a birthday gift for my husband and it showed up the very next day in a nice box. The packaging wasn't obviously branded which was great, and I was blown away by how fast it got here. They even added a personalized card. Service was outstanding and both my husband and I couldn't be happier. We'll definitely shop with them again and we're recommending it to everyone we know. Already thinking about what to get him next. Thank you Burberry for making his birthday special.

Found some great boots that I couldn't locate in any physical store. Ended up ordering them online even though I hadn't tried them on in person, which usually isn't my preference for shoes. Glad they worked out though.

Can't say enough good things about Burberry. I'm obsessed with their coats, especially the classic designs that never go out of style. Shopping in their stores has always been a five star experience for me. The staff treats everyone with respect and warmth, helps you try on multiple sizes, and always offers a drink. The online side is equally impressive. Their live chat support is fantastic - knowledgeable, friendly, and honestly feels like chatting with a friend. Plus the free shipping and next day delivery is unbeatable. And if something doesn't work out, returns and exchanges are super easy. I've got a few pieces already and I'm eyeing more.