Frankies Bikinis Coupons & Promo Codes

Placed two separate orders and after wearing the items just once, they got destroyed even though I followed the care instructions perfectly. Reached out to customer service with photos and videos to show the damage, but haven't gotten a useful response. For the price they charge, the quality is really disappointing. I'd like either a replacement or refund and better support overall.

I was really looking forward to my Frankie's Bikinis order but my dress showed up with damage - it had a hole in it and it was a $300 purchase. I immediately contacted their support team but they've completely ignored me no matter how many times I've reached out. Spending that much money on something only to have it arrive broken and then be ghosted is really frustrating.

Returned part of my order and only got some of my money back. I emailed customer service twice over two weeks and heard nothing. Looking at the other complaints here, it's clear this company ignores customer messages and takes down critical comments on social media. I'm now dealing with this through my bank and a chargeback. Pretty let down by the whole experience.

Spent over $700 with this company and got nothing. Called more than 10 times but their phone lines shut down because they're overwhelmed. Tried emailing, asked for a supervisor to contact me, got absolutely nothing in response. I feel completely ripped off and reported them to the FTC. Don't do business with this company.

Sent my order back but haven't gotten any response to my emails or social media messages since. What's worse, I noticed my comments on their social pages were removed. For a brand charging over $200 for swimwear, I expected way better communication and professionalism.

This overpriced, poor quality shop is a total ripoff and unethical. The material is cheap synthetic polyester but they hide that fact everywhere. You'll never see what these clothes are made of on their website because they don't want you to know they're charging $130 and up for what's basically fast fashion level stuff. They try to act like a premium brand but it's ridiculous. The whole setup feels like a scam, especially when they advertise final sale items at the same price as regular items and won't let you return or exchange them. This company is a joke and clearly doesn't care about being honest with customers about what they're actually selling.

Really disappointed with how unprofessional this company is. They never sent my exchange in the right size and refused to refund my money. On top of everything, the quality doesn't match the expensive price.

The quality and service are both terrible. This hoodie ripped after just one week of wearing it. I contacted customer service with photos of the damage but they're taking forever to get back to me. Don't spend your money here.

Customer service was not great and their return and pricing policies are problematic. They keep a lot of money through their practices.

Ordered some items from Frankie's Bikinis online but returned them after trying them on. The synthetic material felt really uncomfortable and wasn't worth the high price tag. I sent everything back with tags attached in great shape. Then came the waiting game for my refund. A few weeks passed without hearing anything, so I reached out to customer service. They confirmed they got my items and promised a full refund. More weeks went by with no money in my account, so I contacted them again. This time they told me they'd refund me the total minus £10, with absolutely no explanation for keeping that amount. I was frustrated but honestly just wanted the whole thing resolved at that point. Even after they said the refund was processed, the money never showed up. Eventually I got tired of going back and forth so I filed a dispute with my bank, and thankfully they sorted it out. I won't be ordering from them again after dealing with all this hassle.

Placed an order well ahead of time for a trip, and they guaranteed shipping in 4 to 9 business days. My package took way longer than that to show up, ending up at about 33 days total from order to delivery even though it came from their warehouse. I'm also frustrated because they promote themselves as eco-friendly but I don't think that's accurate. Won't be shopping there again and would advise others to look elsewhere.

I don't even know where to begin. The customer service here is a complete joke and their refund and exchange policies are even worse. I paid $25 extra for overnight shipping and it took 2 days just to ship, plus the package still hasn't arrived. Just avoid this place.

The service here is awful and their attitude is terrible. We won't be shopping with them again. The prices are way too high and the sizing is off too. We needed a bikini quick for my daughter's trip so we grabbed a top and bottom. The one we wanted happened to be marked down but nowhere did we see that final sale items can't be exchanged or returned. Only when we tried the top on did we realize it was way too small and we noticed the fine print. The next day I tried to send it back and got a flat rejection with no flexibility. The store said it's written in their policy but we only saw that when we attempted the return. I wish I'd read the reviews first because they're not good for a reason. You live and learn.

This company is really disappointing. I have to tell people to stay far away. They're super strict about their return policy and won't accept anything marked final sale under any circumstances. We contacted them multiple times because several items our teenage daughter ordered didn't fit her, and she thought she'd be able to return them. But no luck with this place. While they're probably legally protected by their policy, it honestly feels like a rip-off. We'll never shop with them again.

Look carefully before you buy from here. Check if you can cancel orders and how difficult their returns process is. I got caught up in their pretty patterns and didn't do my homework. Ten minutes after placing my order I realized the process to return or exchange would take forever. I emailed support within 30 minutes of buying and it took them 24 hours to say they couldn't stop the warehouse from processing it, meaning I'd have to pay to return items a month later. My bank thankfully stepped in and blocked the transaction right away. It's unfortunate because I wanted my whole cruise wardrobe from them.