Frankies Bikinis Reviews

Placed two separate orders and after wearing the items just once, they got destroyed even though I followed the care instructions perfectly. Reached out to customer service with photos and videos to show the damage, but haven't gotten a useful response. For the price they charge, the quality is really disappointing. I'd like either a replacement or refund and better support overall.

I was really looking forward to my Frankie's Bikinis order but my dress showed up with damage - it had a hole in it and it was a $300 purchase. I immediately contacted their support team but they've completely ignored me no matter how many times I've reached out. Spending that much money on something only to have it arrive broken and then be ghosted is really frustrating.

Returned part of my order and only got some of my money back. I emailed customer service twice over two weeks and heard nothing. Looking at the other complaints here, it's clear this company ignores customer messages and takes down critical comments on social media. I'm now dealing with this through my bank and a chargeback. Pretty let down by the whole experience.

Spent over $700 with this company and got nothing. Called more than 10 times but their phone lines shut down because they're overwhelmed. Tried emailing, asked for a supervisor to contact me, got absolutely nothing in response. I feel completely ripped off and reported them to the FTC. Don't do business with this company.

Sent my order back but haven't gotten any response to my emails or social media messages since. What's worse, I noticed my comments on their social pages were removed. For a brand charging over $200 for swimwear, I expected way better communication and professionalism.

This overpriced, poor quality shop is a total ripoff and unethical. The material is cheap synthetic polyester but they hide that fact everywhere. You'll never see what these clothes are made of on their website because they don't want you to know they're charging $130 and up for what's basically fast fashion level stuff. They try to act like a premium brand but it's ridiculous. The whole setup feels like a scam, especially when they advertise final sale items at the same price as regular items and won't let you return or exchange them. This company is a joke and clearly doesn't care about being honest with customers about what they're actually selling.

Really disappointed with how unprofessional this company is. They never sent my exchange in the right size and refused to refund my money. On top of everything, the quality doesn't match the expensive price.

The quality and service are both terrible. This hoodie ripped after just one week of wearing it. I contacted customer service with photos of the damage but they're taking forever to get back to me. Don't spend your money here.

Customer service was not great and their return and pricing policies are problematic. They keep a lot of money through their practices.

Ordered some items from Frankie's Bikinis online but returned them after trying them on. The synthetic material felt really uncomfortable and wasn't worth the high price tag. I sent everything back with tags attached in great shape. Then came the waiting game for my refund. A few weeks passed without hearing anything, so I reached out to customer service. They confirmed they got my items and promised a full refund. More weeks went by with no money in my account, so I contacted them again. This time they told me they'd refund me the total minus £10, with absolutely no explanation for keeping that amount. I was frustrated but honestly just wanted the whole thing resolved at that point. Even after they said the refund was processed, the money never showed up. Eventually I got tired of going back and forth so I filed a dispute with my bank, and thankfully they sorted it out. I won't be ordering from them again after dealing with all this hassle.