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Absolutely terrible handling of a serious safety issue. After the host's inappropriate behavior made my stay unsafe, Airbnb offered me a few nights at a hotel followed by what they called 'further relocation.' That turned out to be listings miles outside Barcelona in completely inconvenient areas. Making matters worse, their customer support was awful, responses took days and nobody seemed to actually care about resolving my urgent situation. Really disappointing company overall.

The whole claims process through Airbnb is broken. We filed thorough documentation for property damage, late checkout violations, and inspection requirements, but everything got rejected with zero real explanation. Hosts get left hanging with no protection even when we follow every rule and do everything right. The system is unfair and they don't hold themselves accountable. Hosts deserve better protection and hosts shouldn't have to worry that damage claims will just disappear into a black hole. The whole operation needs a complete overhaul.

Airbnb has been holding onto my refund since mid-March without any explanation. They broke their promises, left me hanging with zero assistance, and my money's been stuck in their system for weeks. How is this acceptable customer treatment?

After checking out Vrbo recently, I can honestly say Airbnb knocks it out of the park when it comes to fixing issues quickly and getting it right the first time. The staff really knows their stuff and cares about helping. Their website actually functions properly too, which is such a major upgrade compared to other platforms. Over the years I've had a handful of booking hiccups and they've always taken care of them right away.

Been booking through this service for our Vegas trips the last three years and it keeps getting better. This year was absolutely fantastic. The property we chose had everything we could want and then some, exceeding our expectations in every way. Practically perfect in all respects.

Great platform for discovering one-of-a-kind accommodations that go beyond your typical hotel chain experience.

Customer support came through for me every single time, whether I got taken advantage of or a place didn't match the listing. These folks are fantastic and respond super fast!

I've booked several times and never encountered any issues with how they operate. When a host problem came up recently, I reached out to their support team. They listened carefully, showed genuine understanding, and gave me solid help.

I've used this platform a couple times and this latest booking had its ups and downs. The booking itself was smooth as can be, the site is intuitive, prices are displayed clearly, and I really liked not dealing with surprise charges. The apartment matched the photos pretty well, which you don't always get. Then came check-in and things got bumpy. The host was supposed to be there at the agreed time and I showed up exactly when we planned, but nobody was there. I called and texted repeatedly and it took over thirty minutes just to get a response. After a long flight and lugging luggage around, that wasn't the welcome I was hoping for. Customer service wasn't super responsive either, just sending standard replies instead of actual solutions. Eventually I got inside and the apartment was fine for my stay, but that rocky start definitely tainted how I felt about the whole thing. The platform itself works pretty well, but ultimately the host is what makes or breaks it. I'll probably book again, but I'm going to check host ratings more carefully next time.

The support team went the extra mile solving multiple problems for me, always responding quickly and dependably. As someone who travels constantly between places, I've relied on this platform for years and they've handled every situation well, even the tough ones like a host's smoking issue, which they resolved perfectly. Compared to other services, the whole experience has been fantastic.

Had to cancel my reservation on the day of arrival due to a severe weather warning in Southeast Asia. While the host was understanding, Airbnb really outdid themselves supporting me through it all. What I've noticed year after year is their descriptions keep getting clearer and the homes with solid ratings maintain high standards across the board. It's honestly the best platform for finding genuine, welcoming places to stay when you're traveling.

Had an incredible experience with Airbnb's support team during a terrifying earthquake in Bangkok. When things got scary, their Safety Team responded right away and checked on us constantly, making sure we felt protected. They communicated clearly and offered to pay for hotel relocation if needed, which gave me so much comfort during an extremely stressful time. They even helped us secure a booking discount for an extended stay. While the original apartment was nice, what really impressed me was how the team treated us like we mattered. They went above and beyond to make sure we felt safe and cared for. I've got so much more respect for this company now, both as a booking platform and as an organization that actually looks out for its customers. Really grateful for their fast thinking and genuine support.

Disappointed by how many negative reviews show up. Throughout my thirteen years using this service as both a guest and a property owner, I've had nothing but great experiences. It's saved me money traveling and earned me good income hosting. Just booked a room in Bali for an upcoming trip. Wish more people would recognize the good work they do instead of only showing up when they want to complain.

Everything went smoothly with our booking! We had plans to visit Tuscany but, sadly, my wife got sick just two hours before we needed to leave for the airport and we couldn't go. I jumped online around 2:45 AM to cancel our reservation. Within just five or ten minutes, Airbnb got back to me saying they'd already processed a refund for more than half our booking cost. I honestly braced myself for a battle to get anything back, so I was absolutely blown away by how fast they took action. Hopefully travel insurance will cover the rest. This company really impressed me with their response time.

Spent last month in a beautiful apartment in New York City. The host was super responsive and friendly, and everything was immaculate. The neighborhood was perfect too! Definitely planning to book there again.