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Had a really bad experience. Made my purchase and spent the next month dealing with a shipping mess. They made a label in mid-December but the stuff never actually got handed off to the carrier. Customer service is useless - they keep sending automated messages telling me to wait instead of actually checking if the box is still sitting in their warehouse. My Christmas gifts got ruined and my money's basically held hostage. Stay away from this company. They're unprofessional and shady.

One star because of their bogus final sale policy. I ordered my regular size but it just didn't fit. I reached out to customer service right away wanting to swap it for another size or send it back, only to hear it was marked final sale. The thing is brand new with tags still attached and I've never worn it. This final sale rule is ridiculous for clothes when you can't know if something fits until you try it. Really let down by their service and unwillingness to help. Won't be ordering from them anymore.

The customer service here is as bad as it gets. They don't care about customers or fixing problems. There are way better retailers out there with reasonable pricing and actual support for their products. Don't waste your cash here. They won't stand behind anything they sell. You'll just get more frustration instead of a real solution, which is what any decent company would provide.

I'm leaving this review because my experience with Bebe ranks among the absolute worst customer service disasters I've ever been through. I requested a refund on an order, but instead of putting the money back to my original payment method, they issued a gift card I never asked for and never approved. When I complained, they said it couldn't be undone because the card was already created. That's unacceptable, especially when it's their mistake. Making it worse, the gift card amount doesn't even match what I originally paid. Now I'm stuck making payments on stuff I sent back while Bebe pockets the difference. I didn't want store credit, I don't shop there anymore, and I'm out money because they won't fix their own mess. Nobody should be in this position where a company gives you the wrong refund method and then refuses to correct it. I'm warning everyone to be very careful with Bebe. If something goes wrong with your order, you could end up paying for items you don't even have.

Grabbed a few Bebe Logo tops with diamonds and the quality has really gone downhill. After wearing them just a couple times, the rhinestones started falling off. I'm super careful with my laundry too - cold water, gentle cycle, air dry. For fifty bucks per shirt, these should not be shedding stones like that. The brand used to be so much better.

This review is about their online store. I've placed several orders over the past year or so after finding some tops at a discount retailer that I really liked and wanted more of. Good things: items match the pictures in terms of color, size and everything else. When they run sales or final sale events, you get solid deals. The colors are vibrant and stay that way through lots of washing. Ordering online is straightforward and delivery times are reasonable. I had a tracking question once and got a genuine personal response in just a few hours, not some generic copy paste thing. The item showed up that same day even though tracking wasn't accurate. The downsides: pricing is higher than what I'd prefer. I mostly buy their tops and only order when there's a sale happening. Free shipping needs a hundred fifty dollar minimum which is steep. I get XL since it's the biggest size available and it fits okay, but XXL would be nice. I never put anything in the dryer. All in all my online shopping experience has been solid and I'd buy from them again.

Love the style. Adorable. Retro feels. Unique vibe. Nothing generic. Quality stuff that holds up. Definitely want to grab more.

Bebe clothes are decent quality but their customer service is absolutely terrible. When they mess up, they won't budge on anything or try to help you out, even halfway. I've ordered from them plenty of times without issues until one mistake happened and they completely abandoned me. They sent me the wrong size dress and basically told me tough luck. Zero help, zero customer service to speak of. You're honestly better off buying from Amazon, Macy's, or anywhere else. Don't order straight from Bebe.com because you'll feel scammed by their fake return policy. Try Venus or other retailers instead. The way they treat customers is so bad you won't even want to place another order. Their return policy is ridiculous and all the reviews about their customer service show how poorly they actually treat people.

Even one star is generous. I spent about ninety dollars and after months of being ghosted by support, I still don't have what I ordered. Can't recommend them. Taking legal action.

Shipping was really quick to my country and the quality of the clothing is fantastic with great sexy designs. The prices are fair for the level of quality you're getting - I'd say it's comparable to Guess. I haven't tried returning anything since shipping back would be more expensive than the item itself. My only complaint is that DHL is the only shipping option and they always add extra fees and taxes compared to regular mail service. It'd be nice if they offered other shipping choices.

Tried returning some dresses I bought from them, but they refused to make any exceptions to their return policy. The dresses were in perfect condition, but I missed the deadline because I was in a serious car accident and broke my ankle. I even offered to provide medical paperwork showing the accident and when it happened, asking if they'd give me two extra weeks to process the return. Customer service shot me down, saying their policy is non-negotiable. I'm done shopping there for good.

I bought a dress that felt overpriced, but it looked cute so I took a chance. When I pulled it out of the packaging, the zipper was completely broken and wouldn't move. I contacted them right away about the defect. They asked for pictures, even though it's a black dress with a black zipper - pretty clear there's a problem. Then they told me I'd have to ship it back, wait for them to receive it, and pick a different item or get the same one sent back. No refunds offered. Why would I want anything else when the very first thing I ordered from them shows up broken?

It's been months since I made my purchase and it still hasn't shown up. The customer service was pretty bad and stretched out over so long. I only got back about a third of what I paid, and they never explained why. Questions I asked weren't answered, and they kept telling me it was being escalated with zero follow-up. Heads up: I think the items come from overseas using a drop-shipping method, so expect longer delivery times. When mine didn't arrive, the company just pointed me toward the shipping company instead of helping. The whole thing was a nightmare. I never got my full money back and they still haven't answered me. Fair warning that the first emails seem super friendly but later you realize it's all copy and paste with ignored questions. I told them I'd leave a bad review and nothing changed, so here we are.

I ordered a dress well ahead of time for my daughter's graduation but two weeks later still no package. I called five times and nobody had any information. The rep said he'd email the warehouse but they never got back to me. When I tried emailing through their website, the response was rude and short, like they were annoyed I'd reached out multiple times. They promised to follow up and then boom, a tracking number showed up. But that number just shows the warehouse location and hasn't budged in four days. I called USPS and found out whoever ships it needs to schedule a pickup. I called Bebe to cancel since one item was final sale anyway and they said it was already shipped so they couldn't. My daughter's graduation is tomorrow, the package is still sitting at the warehouse, and now I have to buy a different dress. They don't care at all. I had to contact my credit card company to file a dispute because that's the only way to get help.

Bought a shirt and got a notification that there was a delivery problem but no actual contact from the mail service. The package never showed up and when I tried reaching customer service, they just ignored my requests. This company basically stole thirty-five bucks from me. Such a terrible retailer. Do yourself a favor and spend your money somewhere else.