Chadwicks of Boston Coupons & Promo Codes

Back in the 80s and 90s I was ordering constantly from Chadwicks. The designs were gorgeous, the fabric quality was excellent, they had tons of variety, and the pricing was fair. Everything matched what you saw in their catalog, and their support team was fantastic. I moved away for a while, but when I returned around 2010, I was shocked by how much things had declined. The fit was off, construction was poor, fabrics felt cheap, items didn't match their descriptions, the selection was limited, sizes were inconsistent, and prices skyrocketed. On top of that, their customer service became terrible. When I tried to return something, they literally sent my box back to me unopened, crossing out the return label they had provided. The box arrived completely damaged. It's frustrating to see them still market themselves as American when the reality is so different.

I bought a skirt and immediately phoned to cancel. I noticed several sketchy things on their site that made me uncomfortable with the company. The person I spoke with insisted the order was already charged and couldn't be reversed. Good thing I used PayPal because when I contacted them, they let me know the transaction was still pending and hadn't actually processed. Another thing, their customer service phone system is a nightmare. The menus just loop endlessly with the only working option being for new orders. That's how I finally got to talk to someone, but they just had me repeat all my info and then said they couldn't help. I'd never do business with them again.

Very let down by this! I've shopped with them many times before and always loved the quality. But their shipping costs are completely unreasonable, almost eighteen dollars on a seventy dollar purchase for two items. That's enough for me to never order from them again. Listen to your customers, Chadwick's. This issue keeps coming up over and over again. You've got to be losing tons of loyal shoppers because of it.

I'm really sad about how this place has changed. It used to be my favorite catalog to order from. Lately shipping has gotten slower, support has disappeared, and everything just feels less reliable. I had an accidental duplicate charge and contacted them online three separate times but never got a single response. When I finally called, they said they'd fix it right away, but three weeks passed and nothing happened. Had to call them again to get it straightened out. I'm done shopping here.

I'm writing about the VIP membership ripoff. I got signed up for this without my permission, probably through some small popup I missed. As an older person with vision problems, I didn't catch it happening. By the time I spotted these charges on my card, it had been going on for months! It was a nightmare trying to get customer service on the phone and I only managed to get a partial refund. This company specifically targets older adults.

It's been over a month and Chadwicks still hasn't 'processed' my return to exchange an item. They just keep telling me to hold tight and maybe I'll get an email in a couple weeks. They charge the highest return and shipping fees in their category but they take forever to actually handle returns and exchanges professionally.

Absolutely terrible outfit! They sold my data to tons of catalog companies. Then they enrolled me in some bogus 'rewards program' and started charging me twenty dollars every single month without asking! Who does that to customers? It's criminal behavior and they should be held accountable. How is it acceptable to automatically sign people up for a $20 monthly charge because of some tiny checkbox I either missed or didn't unclick? This is sneaky and dishonest. And another thing, they're also selling personal information to who knows where. One final point, good luck trying to submit any kind of complaint through their customer service. You can't do it. Why? Because they don't actually want to hear about the underhanded stuff they're doing. They just ignore it. Well, I'm making sure everyone knows how shady this company is.

Two different reps at Chadwicks gave me false information regarding a shipping refund they claimed was going through. On top of that, the shirt I ordered came in a completely different color than what was shown online, which is basically false advertising. When I got a rep on the phone, she mentioned it would cost over ten dollars to send it back. The shirt itself was more than eighteen. I don't understand how a company with so many bad reviews online can expect to move forward.

The Chadwick's 'VIP Club' is nothing but a scam. Stay away from that $15 monthly charge. You have to send proof of purchases to a third party company and when it gets there, it's always rejected because it's not in the right format. There's basically no customer service available, they claim it's due to high volume, but really they just don't have adequate staffing. Plus the merchandise is poor quality, returns cost so much money, sometimes more than what you paid for the items, that you end up saving nothing and getting subpar imported goods. Plenty of other online stores out there have better quality merchandise at better prices with truly free shipping. Go ask around and find out what works for others. Don't waste your time with Chadwick's.

For more than 20 years I've been buying from Chadwick's and the quality is always fantastic. I'm consistently impressed with how well everything fits and how well-made it all is. I have pieces from over two decades ago that still look brand new. They're really one of the few companies that actually cater to people who wear petite sizes. I ordered a couple pairs of leggings in early January and received them five days later. They're usually very quick with shipping.

I've been shopping from Chadwick's for over two decades and I consistently receive excellent products. The sizing is accurate, the craftsmanship is top-notch. I have clothes from more than 20 years ago that look like I just bought them. They're one of the few retailers that really does petite sizes right. I placed an order for a couple pairs of yoga pants on January first and had them by January sixth. Their shipping is reliably quick.

This company won't honor the merchandise credit they issued, even though it clearly states on the certificate: No expiration date. Can be redeemed on any future order. Total lie. Customer service is really poor. You get passed around over and over like you're going to reach someone who knows what they're talking about, then the person takes forever to help or pretends they don't understand. This company will waste your time and money. Do yourself a favor and buy somewhere else.

This place has some real issues. I put in a big order late October and then heard nothing. Their site went down, so I tried reaching their customer support. They couldn't tell me anything about where my order was or when their system would be back online. After nearly two months, the site came back up but my order was still stuck showing as 'in process' for weeks. I decided to call and cancel it. The rep verified my info and suddenly tells me it's actually on hold and will ship in 5 to 7 days because they finally got my address confirmed. I asked if I was hearing that right, that the whole delay was because they needed to verify my address. Their answer? 'We mailed you a letter back in October.' A paper letter? Really? You email me promotions three times a week and have my phone, but you chose to send snail mail? That makes no sense. They offered to send it anyway, but I told them no thanks, I don't have confidence in this company anymore.

This is basically fraud. They used to be trustworthy but have become completely unreliable in the last year. Back orders drag on for months. Shipping and fees are insane. There are no real sales anymore and customer service is basically a con. Returns and refunds supposedly take over a month to process. Their website randomly crashes for 'updates.' When I called about my return, some overseas person, possibly a scammer, told me there was a 'system malfunction' and tried to transfer me. Then suddenly they were back on the line claiming a different name. Yeah right, system malfunction. I hung up. I'm out about a hundred dollars with nothing to show for it. I could have at least resold the wrong size items elsewhere. Never shopping there again.

This company's support is honestly terrible. Placed an order for a blazer ten days ago. Got a confirmation saying I'd hear back within 24 hours. I didn't. Called in the morning and they said their system was broken and someone would get back to me. Never happened. Called again five hours later and the system was apparently still down. Requested to speak with a manager but that didn't happen either. I asked what happens to the whole company when their system crashes and was basically told everything stops. When will it be fixed, I asked. 'We don't know what day or time,' they said. Both calls were clearly from overseas reps because I had to spell out my surname multiple times and it's a simple name. I asked if they were closing down because that's what it felt like. They said no. Eventually I got my blazer six weeks later and it was actually nice, but the service was still awful.