DSW Shoe Warehouse Coupons & Promo Codes

I've had a couple rough experiences with their ordering system. First time, they said they'd mail my shoes but then told me to pick them up at the store instead. The second time, they had trouble locating my delivery address, which doesn't make sense since I order stuff all the time without issues and nobody had reached out about a problem. Once I checked my order and saw the delivery location error, I asked for a refund. Now I'm hesitant to trust them with another purchase.

They used to be a reliable place to buy shoes, but something has really changed. In the last six months alone, I've placed two orders for discounted shoes and both times I ended up with previously worn returns from other customers. The shipping labels even said they came from the Returns department. That's unacceptable. It feels like the end of an era for them.

Never shopping here again, this experience was awful! My son, who's eleven, wanted to give me a special Christmas gift of two pairs of my favorite Converse sneakers. When they arrived via FedEx, both pairs were damaged in shipping. One box had the closure flap sliced off, and the other shoes looked like they'd been roughed up pretty badly. They were just tossed in a shipping bag with no protection, and by the time the package reached me, the white and pale mint blue shoes had holes, mud, and drag marks all over them. My kid felt terrible because he was so excited to do something nice for me. I emailed customer service and Joel offered a refund or replacement, seeming like it was their mistake to fix. I picked refund, but now I'm getting completely different answers from other employees about what happens next. Some have been rude, and I can't get back to Joel who was the helpful one. I lost over a hundred dollars, especially painful knowing my son sold his gaming device to afford these gifts. They really didn't deserve his business.

This was a terrible experience and I won't be ordering again. My young son saved up and bought me two pairs of my favorite Converse sneakers as a gift, which made it extra special. The FedEx delivery was a disaster. One box arrived completely destroyed with the flaps cut open, and the other pair looked beat up like they'd been through rough handling. Two white shoes with a pale blue accent color were just thrown into a shipping bag with no protection. By the time I opened the package, they were damaged with holes, mud stains, and skid marks all over them. My son was heartbroken that his thoughtful gift got ruined. I contacted DSW and a rep named Joel offered either a refund or replacement with the option to keep the shoes, so I went with the refund. But then I kept getting different answers from other employees about what happens next. It's frustrating that I can't seem to talk to Joel again. Bottom line: I'm out over 120 dollars and my kid's attempt at gift-giving was completely undermined. They didn't deserve his business or the Meta Quest he sold to make this purchase.

This was the worst experience I've had. The customer service is absolutely terrible and communication is nearly impossible. They also push this so-called free shipping and monthly subscription deal that feels like a trap designed to save a few bucks. I ended up using PayPal to dispute fraudulent charges since they took way longer than three hours to address my concerns, and there's no confirmation they actually removed the bogus subscription fees. This is my last order from them after spending twenty years buying shoes online.

The shoes I received appeared to be used before getting to me, which was really frustrating. I went to the store to complain but the staff there weren't receptive to hearing me out. They basically told me to call their phone line, which I did. I have to give credit to whoever answered the phone because that person at least showed they cared and wanted to help.

Got a pair of shoes that were clearly used before, which was frustrating. When I tried discussing it with staff at the store, they weren't receptive and told me to call customer service instead. Thankfully, the person I spoke with on the phone was actually understanding and tried to help resolve things.

I ordered boots for a themed event I was attending and was disappointed when they arrived in a pre-opened, damaged box. The contents clearly showed signs of being a return, with missing packaging and a removed sticker on one boot. When I reported this, they said a new pair would be sent out but never actually did it. Instead, my order was canceled and nobody told me about it until I reached out. Their explanation was that expedited shipping couldn't be processed. This was my final purchase from them.

Purchased a pair of boots for a special occasion and got really let down. The box came already opened with visible tears and the boots inside looked like they'd been returned by someone else. No packing paper was in the box and one boot had a sticker removed from it. They assured me a replacement would ship out, but then my order just got canceled without telling me. I had to email and ask what happened. Turned out they said it was canceled because they couldn't handle rush shipping. I won't be ordering from them again.

Ordered boots for a special event and was really disappointed with what arrived. The box showed clear signs of being opened before, with damage and torn areas. Inside, the boots had obviously been worn and returned by someone else. There was no packaging material and one boot had a sticker peeled off. Customer service said they'd send a replacement, but instead my order got canceled without any notification to me. Only found out after reaching out myself. When I asked what happened, they claimed the shipping department couldn't process the rush delivery I needed. I'm done shopping here after this mess.

A manager at one location was very rude to me when I called about an issue with my debit card. Someone made a charge of over a hundred dollars without presenting an ID, and now I'm the one dealing with the headache. It's a huge problem that they don't enforce proper ID verification for transactions, and I'm the victim of their carelessness.

The store manager at one location was extremely rude to me over the phone when discussing fraudulent activity on my debit card. Someone charged over a hundred dollars in credit without providing an ID, which is a serious security breach. The fact that they don't follow proper transaction protocols is the real problem here, but apparently I'm the one who has to deal with the fallout from their negligence.

Every time I shop at the local store, I have a fantastic experience. The customer service team there is seriously the best I've encountered at any retailer. I brought back shoes I bought back in November that were technically outside the return window. The manager saw my situation and made an exception to let me return them anyway. That kind of flexibility means a lot.

My granddaughter has her first dance coming up in four days and lives pretty far away from me. She really wanted a specific shoe that was sold out near her, but I found them at the Holmdel location. I drove over this morning hoping they might have them in stock. The associate I met there, Sidney, was absolutely incredible. She explained the shoes had probably just arrived and weren't out on the sales floor yet. Even though it was a long shot, she went to the back and checked, found them, and brought them right out. I was so thrilled I nearly cried. Sidney went way above and beyond for us. My granddaughter is going to have the shoes she wanted for her special night. Thank you Sidney!

Picked up a black size 8 medium pair of VOYA FLIP sandals through DSW's online ordering. They're fantastic, especially for arch support and relief from hip pain. I've been so happy with them that I'm already thinking about ordering more in different colors to mix things up.