Finish Line Coupons & Promo Codes

Ordered some shoes online and the delivery date came and went. The tracking info was all over the place too, bouncing around different states. It showed arriving in my area on the 7th, then suddenly it's somewhere else. After that it said the 10th, then changed again. I'm done with them.

Their return policy is really strict with almost no flexibility. I'd advise against shopping here. Dropped a hundred bucks on a pair of kicks for my daughter as a Christmas gift, but they ended up being way too big. We tried the store in Macy's and they wouldn't do an exchange. Then we drove to another location just to learn they're closed now. Tried handling it online and got turned down because of their restrictive 45 day window. That's ridiculous for holiday purchases. This company is taking people's money without real solutions. Don't bother. I'm stuck with expensive shoes that don't fit.

This whole mess started because I wanted to buy ONE pair of shoes. Somehow it turned into three separate orders with nothing resolved. First order arrived with mismatched sizes. I sent them back but I'm still waiting on that refund. Second order, I tried again for the correct ones, but the carrier never actually picked it up even though they marked it shipped. That tracking number went nowhere. Third order, they promised fast shipping through FedEx but it's still sitting in allocated status with no tracking number or updates. I've got their money tied up in two orders with zero shoes and zero refunds. When I contact customer service, I just get vague responses about shipping, lost packages, processing. Nothing concrete. This isn't a one-time fluke. It's a system that doesn't fulfill orders properly and can't communicate clearly. I'd definitely recommend looking elsewhere before ordering from them online.

This company is absolutely terrible. I ordered something for the holidays with guaranteed delivery, called them repeatedly to check on the status and had to wait about 45 minutes each call, and every time they promised it would arrive on time. Guess what? It didn't. The day after Christmas rolls around and the order gets cancelled.

Ordered online and the refund process was really difficult. Zero follow-up communication. Three to four weeks have passed and I still don't have my money back.

Bought something online and getting my refund turned into a nightmare. They barely communicated anything. It's been like a month now and my money still hasn't come back.

Honestly, this might be the worst online retailer I've dealt with when it comes to managing inventory and tracking orders. I've purchased items multiple times only to see them still listed for sale hours or even days later, and then my order gets cancelled because supposedly there's no stock. If I'm ordering first and you're still selling it, why am I always the one getting cancelled? Are your workers taking items out the back? Something's not adding up here. I'm done dealing with this nonsense and ready to delete my account.

Ordered some shoes on the 14th. Called within a couple hours because my size didn't match the receipt. They basically said too bad, it's already in the system and shipped, you'll have to get it and return it. Fast forward to the 3rd, almost three weeks later, and the carrier still hasn't received it. Their phone line takes forever, like an hour minimum, and email is useless because the inbox is always full. The rep just says it's processing and should be here soon. With their 45 day return policy, it might not even arrive before that deadline. The whole thing feels like a scam and it's super frustrating. I've been a regular customer at Nike, Champs, and Hibbett without a single problem. This is the last time I'm ordering from Finish Line.

Placed an order for shoes on the 14th. Within a couple hours I called because the size didn't match what was on my receipt. They said nope, it's already processing and shipped, so I'd have to wait for delivery and then return it. Now here we are almost three weeks later on the 3rd and they haven't even handed it off to the shipping carrier. Good luck getting through to them by phone either because it's at least an hour wait, and their email inbox is always full. When you do reach someone, they just say it's still being processed and will show up eventually. Their 45 day return policy doesn't mean much if the item never arrives before it expires. This feels like a total scam. I've bought from Nike, Champs, and Hibbett tons of times with zero problems. Not going back to Finish Line again.

My orders come through correct pretty much every time. In several months I've had basically one issue and a helpful woman on the phone fixed it right away.

They consistently get my orders correct. In all the months I've been ordering, there's been just one mix-up and a nice lady on the phone sorted it out quick after I waited a bit.

I want to be clear that I did purchase a gift card from them, not the other way around. Their system supposedly cancelled it. They said they'd send me a replacement card but it never showed. I've been on them for a month trying to get this sorted but still nothing.

I got some sneakers online and they charged my card right away without any issues. But then after a few days, I get a message saying the order is cancelled and I have to wait seven days for the refund to show up. I'll stick with Nike or Footlocker moving forward.

Bought some sneakers through their website. Payment went through instantly with no problem. Then three days pass and boom, cancellation email arrives. Now they're saying it'll take a week to get my money back. Next time I'm going straight to Nike or Footlocker instead.

I ordered two pairs of New Balance kicks on the 9th. On the 13th a huge box arrived at my place with just one pair inside. After waiting over a week without the second pair showing up, I called them on the 21st. Held for around 15 minutes before the rep said my other shoes are still moving with the courier and I could either cancel the whole thing for a refund or sit tight for another 4 to 6 days. They really should've sent expedited shipping to make up for this mess. This is totally unacceptable and honestly feels disrespectful. Finish Line, do better.