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Ordering online was a nightmare. Out of more than 60 items in our Christmas order, only about a dozen actually showed up. Getting a refund has been incredibly frustrating too. It's now been almost two weeks since we first asked for one and they keep saying they're still looking into it. The store location doesn't answer their phone and I have proof the package wasn't delivered either. Even when we asked before finishing our purchase whether refunds were possible, they said yes, but that's definitely not what happened.

The store should probably rename itself since they've been jacking up prices on everything. Most items cost more than five dollars now, and you're paying higher prices for items that seem lower quality than before.

Found so many cute items at this store!

This store has some seriously adorable stuff!

When a display explicitly says batteries cost $2.49, you should actually charge that price instead of ringing them up at twice the amount. Customer service should react with some genuine concern when pricing doesn't match instead of basically telling customers they're out of luck.

When a display clearly shows batteries for $2.49, that price should ring up at checkout instead of charging double. Your customer service team needs to actually get a manager right away and acknowledge the pricing error rather than dismissing customers with an attitude.

I bought pet jewelry here thinking it would be cute to put on my cat. When I got home and placed the necklace on him, I thought he seemed okay at first. A couple hours later I noticed he was really struggling. The necklace had gotten tangled and his teeth were stuck in it, making it impossible to remove. I had to cut it off while he was scratching and crying out. This was honestly terrifying. I'd seriously warn anyone against putting any pet accessories on animals.

Had a really negative experience with the staff tonight. There was an older gentleman at the front who seemed focused on getting everyone out before closing. Even though we were in line at 8:58, by 9:03 he was loudly announcing we were closed and being pretty aggressive about it. I felt rushed and disrespected during my visit.

The location in Clemson has always impressed me with how organized and fresh everything looks. What really sets it apart is the amazing team and management running things. I regularly buy merchandise for a local charity and they treat me just as well as any other shopper. The manager truly goes above and beyond by helping get my carts ready and opening an extra register to keep things moving smoothly. The employees were so enthusiastic helping me pack up my large purchase into my vehicle. Every visit here feels special because of how the staff treats people and the variety of affordable gifts they have, especially for younger customers.

I visited this store in Detroit today and felt really uncomfortable about the security guard stationed at the entrance checking receipts as people left. I've shopped at other locations in the suburbs and they don't do this. It feels like there's a double standard happening here based on location and I'm disappointed by that difference in treatment.

Our town recently opened a new location that was advertised to launch on Friday. I found out they actually started selling Thursday during employee training, which meant all the holiday merchandise pretty much sold out before the official opening. When I came back the next day with my family, about half the shelves were empty and staff said a restock wouldn't arrive for a couple weeks. It seems odd to have mostly bare shelves right after grand opening. I also wish you could post product reviews on the website since quality varies. I bought two body scrubs of the same brand, and one was wonderful but the other felt rock hard and left my skin feeling slick and waxy afterwards.

This company deserves far worse than one star. Working there is exhausting and the respect you get in return is nonexistent. The district manager demonstrated poor judgment and integrity. I'm pursuing legal action and would strongly advise everyone to shop anywhere else.

Great place to browse and have a good time shopping!

Visited the store near me in New York and Mike along with the rest of the staff made my experience so welcoming and helpful that I had to leave a review about how great they were.

My first time at this location was fantastic. There was a blonde employee named Cass who was incredibly helpful and patient, even when my kids were being difficult. Really appreciated her kindness and willingness to help!