Goldcar Coupons & Promo Codes

This Company Operates Like a Well Organized Scam Don't fall for their incredibly cheap online prices, because this outfit uses an extortion business model. My plane got delayed and rerouted, landing only about 20 minutes past their supposed 6 hour grace period, and they immediately canceled my prepaid reservation. They said they didn't have cars of my type available and tried to push me into a much pricier option instead. I refused and used another booking site to reserve the identical car two hours later for pickup. Turns out not only was the car available, but I could see a whole row of them in the parking area. They deliberately deceived me to try and extract extra cash during a frustrating travel situation. On top of that, highway toll charges are hitting my account with zero detail provided or breakdown of costs. I'm still requesting a full itemized bill of all charges, and they won't provide one. Sure, they're technically a registered company, but they operate with scam practices. They wait for tired, stranded passengers and apply every trick possible to inflate what you'll pay. I strongly advise staying away from Goldcar.

Don't be taken in by their advertised rock bottom rates, these people operate like a protection racket. My flight got delayed and rerouted, and I showed up only 20 or so minutes after their stated 6 hour cutoff. They immediately canceled my reservation and told me they had no vehicles matching what I'd booked. They wanted me to upgrade to something way pricier. I walked out and booked the same exact car through another site for a two hour later pickup. Guess what? Not only did they have it, but I could see multiple identical cars sitting right there in the lot. They straight up lied to squeeze extra cash out of me during an already stressful situation. Then there's the highway toll charges hitting my credit card with zero transparency or itemized breakdown. Still waiting to get a detailed accounting of all the fees they slapped me with, but they won't be forthcoming. These guys are technically legal but operate with straight up scam tactics. They prey on worn out travelers and pull every trick in the book to jack up your final bill. Stay far away from Goldcar.

They advertise debit card acceptance in their contracts, on their website, and at their counters, but that's not what happens. When I got to the Barcelona T2 counter, they refused to give me the car without buying their pricey insurance coverage. I already had insurance included with my reservation. The counter workers were rude and completely incompetent. Even airport security acknowledged knowing about this company's problematic behavior.

This is misleading they say debit cards are accepted all over their paperwork and website and at the rental counter. Wrong. When I went to the Barcelona T2 counter, they flat out refused to let me take the car unless I purchased their expensive insurance plan. I already had coverage through my booking confirmation. The staff at the counter was incredibly disrespectful and clearly didn't know what they were doing. Security staff at the airport even acknowledged they're aware of this company's questionable practices.

Steer clear of this outfit. They'll hit you with charges if you decide to get your own excess insurance. They put a hold on your deposit and your bank gets charged for that hold, then when they return it after subtracting their airport and environmental fees, they tack on currency conversion charges. I ended up getting charged twice for the conversion. Added an extra 60 pounds to my total bill. Look for a rental company that charges straightforward rates without all the sneaky add ons.

Be careful with this rental company. They'll nickel and dime you with extra charges if you bring your own insurance coverage. They hold a security deposit and then your bank gets charged for that hold, and when they eventually send the money back after deducting their airport fees and environmental charges, they hit you with currency conversion fees on top. Ended up paying an additional 60 pounds beyond my rental cost. Find a car rental place with transparent pricing and no hidden charges.

We showed up at the counter and were immediately told we had to scan a QR code and get a ticket first. We were literally the only ones there! Once they called us up to get our rental, we found out about the expected 1400 euro deposit but then they said we needed an additional 3000 euros since we weren't buying their insurance. We explained that we had our own coverage and tried to show them paperwork, but the representative wouldn't even look at it. After going back and forth several times, she said she was too busy and essentially forced us to choose, either charge 4400 euros to our credit card, pay 230 euros more for their insurance, or don't get the car at all. Obviously we felt we had no option but to give them the money. The car we ended up with wasn't the one we'd originally reserved and it was in pretty rough shape. Not that it mattered apparently since we already had full coverage! When I tried to get help from their customer service, they said they couldn't assist because of data privacy and the email address I used was supposedly wrong. They'd never asked me which email to provide, and somehow they'd passed all my personal details to a third party, which seems like a clear breach on their end. My booking was through Expedia but they refused to handle any of it, saying it was a Goldcar situation.

Got to the counter and was told I had to scan a QR code and grab a number first, despite being the only customer there at the time. When they finally called us over, we learned about the usual 1400 euro hold they mentioned beforehand, but then they tacked on another 3000 euros because we weren't using their insurance. We tried to show them our own coverage paperwork but the agent refused to even look at it. She kept going back and forth on the issue until she said she was swamped and gave us an ultimatum: leave 4400 euros tied up on our credit card, pay an extra 230 euros for their insurance, or walk away with nothing. We had no real choice so we paid what they wanted. The car wasn't even the model we'd booked and the condition was pretty rough. Apparently that wasn't a problem since we had coverage. I reached out to their customer service department but they refused to help me, claiming data protection issues because I'd used the wrong email address. Except they never asked which email to use, and they'd already shared all my info with a third party, which feels like their own data protection violation. I'd booked through Expedia but they wouldn't take any responsibility and just said it was Goldcar's problem.

They billed me 300 euros for a mark that I'd flagged at the pickup counter and the staff confirmed was present but claimed wasn't worth writing down. Then their return agent found what was unmistakably a long standing scuff mark on the wheel and slapped me with another 300 euro charge. This appears to be a systematic scam designed to pad their revenue from customers. I've been a repeat Goldcar customer because I believed they didn't engage in this, but I'm done now.

Charged me 300 euros for a mark that I'd pointed out during pickup and the agent verified right there but told me it was too insignificant to document on the paperwork. Then when I returned the car, the drop off agent spotted what was clearly an old scuff mark on the alloy wheel and charged me another 300 euros. This is clearly a deliberate tactic to extract extra money from renters. I've rented from Goldcar several times over the years because I thought they operated above board, but that's changed. Won't be using them anymore.

Dishonest business behavior. Everything was fine during my rental from November 14 through November 19. The car rental company returned my deposit on November 29, showing there were zero issues with my vehicle. I'd also paid for their comprehensive insurance coverage. Then out of nowhere, four months later on March 11, my card got charged 2674 currency units with absolutely no explanation, receipt, or email notification. I contacted their support team with complete booking and payment information, respectfully asking them to send documentation of this mystery charge. Both responses I got were word for word identical, no variation at all. Their form reply insisted the booking number I provided was invalid, but I'd included the original confirmation email with the correct booking number. They showed zero interest in looking into the situation or explaining the unexpected charge. Goldcar, you've lost a customer. This is completely unacceptable.

I bought the Key n Go package but it turned out not to be accessible due to vehicle availability issues. Despite paying the extra fee, I had to wait over 40 minutes at the desk to pick up a car. Other than that hiccup, everything went fine. The car itself was acceptable, had a few minor scratches but they were all marked on the form. Drop off happened without a hitch. Just a heads up to others about those extra insurance charges at pickup that show up on reviews, just book directly through Goldcar's site to avoid that. It's worth noting that this isn't unique to Goldcar but happens throughout the rental business when you use booking intermediaries.

Paid extra for the Key n Go package but couldn't use it since the car wasn't available. Even though I'd prepaid for the expedited option, I still wound up standing in line for 40 minutes to get my car. Everything else went smoothly though. The vehicle itself was fine, had a couple of small scratches that were already documented on the inspection sheet. Returning it was quick and painless. Keep in mind that a lot of complaints people mention about surprise charges at pickup are often related to booking through third party sites rather than straight from Goldcar's website. This is pretty common across the whole rental car industry when you don't book directly.

Don't get lured in by bargain basement pricing. I got dinged for damage on the vehicle that was barely noticeable and nearly impossible to spot unless you were looking for it intentionally. I recorded video of the car right after I got the keys and again when I brought it back, though I couldn't deliver it in person due to my flight. When they told me about damage, I sent the footage I'd taken at return, but I couldn't see any damage in it. Their response was that they could clearly see it on the video, which wasn't true. So I sent them the before videos. They came back saying those clips weren't time stamped, even though they actually were. I'm never using this company again and wouldn't suggest them to anyone else.

Very disappointing encounter that felt sketchy the whole time. The entire experience seemed untrustworthy with surprise fees and poor customer support. I won't go back to this company and recommend other people be extremely cautious as well. They conveniently billed me for pre existing damage that was already on the car before I even got behind the wheel.