About Hotels.com

Ready to find the perfect stay for your next trip? Hotels.com started over three decades ago with a clear goal: to make booking travel simple. 

Originally a telephone service, it grew into a global online platform, connecting travelers to an incredible range of places to stay, from hotels to vacation rentals.

What makes them special is their dedication to helping you find the right place at the right price. With their easy-to-use website and app, Hotels.com gives you the tools to explore and book with confidence, ensuring you have a seamless experience from the first click to your final stay.

Redeeming Your Hotels.com Discount Code

  1. After finding the perfect hotel on Hotel.com, proceed to the payment page.

  2. On the payment screen, look for the option that says "Use a coupon", which is usually located below the payment details.

  3. Enter your promo code into the box.

  4. Click "Apply" to see your discount reflected in the total.

What To Do If Your Hotels.com Discount Code Isn't Working

  • Make sure you typed your Hotels.com discount code correctly.

  • Ensure your order meets any requirements, like a minimum purchase amount.

  • Be sure the discount code is still valid and hasn't expired.

  • If you're still having trouble, try a different Hotels.com promo code from Retail Coupons.

Combining Hotels.com Coupons

You cannot combine or "stack" multiple Hotels.com promo codes on a single booking. The site generally allows for only one coupon to be applied per reservation.

A Hotels.com outdoor pool area with lounge chairs and people relaxing.

What Is the Hotels.com Refund Policy?

For Hotels.com, getting a refund for your booking depends on the specific rules of the hotel or property you chose.

The most important thing to remember is that Hotels.com does not set the refund policy; the hotel you booked with does.

Before you book, you'll see the hotel's cancellation policy. Some rooms are non-refundable. Others let you cancel for free up to a certain date.

If a refund is possible, Hotels.com sends the money back to your original payment method.

For credit cards, they do this in about 24 hours, but it might take your bank up to 7 days to put the money back in your account. If you paid with a gift card, you'll get a new gift card with the refund amount in about 4 hours.

What You Need to Know About Hotels.com One Key

Want to get the most out of your travels? Say hello to One Key, it's a free club for travelers that combines Hotels.com, Expedia, and Vrbo.

When you book a trip, like a hotel, flight, or rental car, you will earn OneKeyCash. This is basically money you can use for your next trip.

The more you travel, the more benefits you get. The program has different levels (Blue, Silver, Gold, Platinum). As you move up, you get better discounts and special perks, like room upgrades at certain hotels.

Hotels.com Customer Service

You can visit their Help Center and use the virtual agent to get quick answers to your questions. The virtual agent can also connect you to a live person if you need more help.

If you prefer to call, their customer service team is available 24 hours a day, 365 days a year. For the most accurate and current phone number, it's best to check the Hotels.com website after you've signed in.