About In The Swim

In The Swim began its journey in 1982, established by a dedicated husband and wife team. They started modestly, initially fulfilling orders for chlorine and other essentials directly from their own home.

Their focus from the start was building customer loyalty through exceptional service. This foundational principle drove rapid expansion. As the company quickly grew, they transitioned into larger facilities. This growth also necessitated the hiring of their first dedicated employees to handle phone orders.

Today, In The Swim maintains a wide-ranging product selection. This ensures pool and spa owners can find everything they need. The company's success continues to rest on its core commitment to customer satisfaction. They achieve this by offering high-quality products at the most competitive pricing available.

How to Redeem In The Swim Promo Codes

  1. Go to the official website to find your pool supplies and add them to your shopping basket.
  2. When you are ready to buy, click the shopping cart icon in the upper right corner of the page.
  3. Check your items on the order summary screen to ensure everything is correct.
  4. Look for the "Promo Code" link or field on the right side of the summary.
  5. Enter your valid discount code in the designated box.
  6. Click the "Submit" button to apply the discount.

In The Swim Return Policy

If you are unsatisfied with an item, you have 30 days from the purchase date to initiate a return. Products must be returned in an unused, brand-new state and must still be in their original packaging.

Please note that custom-made orders and certain hazardous chemicals—specifically liquid chlorine, acid, and cal-hypo shock—are definitively excluded and cannot be returned for a refund or replacement. For more exclusion details, read here.

If you receive an item that is damaged or defective, you must contact customer service promptly within the initial 30-day period for an exchange. After this 30-day window, any further support for damaged merchandise falls under the separate manufacturer's warranty.

To begin an online return, simply log into your customer account and navigate to the "Order History" section.

Once In The Swim receives your return shipment and confirms its condition, the refund process will begin. This verification typically requires 5 to 7 business days. You should then allow an additional seven days for your personal bank or credit card company to fully post the credit back to your account.

More Ways to Save at In The Swim

  • Sign Up for Text Alerts: Opt-in for their mobile text updates to receive a $10 discount instantly on your next online order.
  • Shop the Daily Deals: Check the dedicated "Daily Deals" page for deep discounts and clearance prices on various products.
  • Financing for Large Purchases: For large-scale investments like Inground Pool Kits, take advantage of their financial options, including a 6-Month Lay-Away Plan and up to 18 months of 0% interest financing.
  • Safety Cover Repair Program: Instead of replacing an expensive safety cover, utilize the certified repair service to extend its life and save money.

Contact In The Swim

  • General Residential Support: Call 1−800−288−7946 for inquiries regarding residential products and orders.
  • Pool Equipment and Returns: For detailed help with pool and spa equipment or to finalize a return with an RMA (Return Merchandise Authorization) number, call 1−800−374−1500.
  • Online Request Submission: For non-urgent matters, you can submit a detailed request directly through their online support form. This ensures your query is routed to the appropriate specialist for a formal written response.

FAQs

1. Can I exchange my item?

No. If you simply need a different size or model, the simplest process is to return the original item for a full refund (provided it meets all return criteria) and then place a new order for the desired product.

2. Can I modify or cancel my order?

No. Due to their automated processing and shipping systems, In The Swim begins preparing orders for shipment almost immediately. This means they are often unable to cancel or modify an order once it has been successfully submitted.

3. Does In The Swim offer a price adjustment?

No, the official policy does not specify a post-purchase price adjustment guarantee.