Kidrobot Reviews

If I could give this a negative rating, I would. Fair warning to anyone thinking about buying here. I ordered an item recently and it came all banged up in shipping. I contacted them asking for a simple exchange, and they shot me down based on their policy. I was ready to place another order, but this was my first and last time buying from them.

I've been waiting 5 months for just two small items. Today I finally got an email saying I'm getting a refund. Then I got a second email about a refund for something I never even ordered. When I checked the website, neither of the items I actually purchased are even listed there anymore. Really disappointed with how this turned out and I won't be shopping here again.

Despite all the negative reviews on here, I decided to give them a shot and ordered a Dunny. Getting it shipped from the States to the UK took only 9 days after I placed my order, and it arrived wrapped up beautifully in perfect condition.

I ordered multiple things that were pre-order. Once they shipped, it looks like they either went to the wrong address or got delivered somewhere else. I let them know what happened and now they're ignoring my emails. Looks like I'll have to contact my bank to sort this out. If you're thinking about pre-ordering from them, my advice is to just wait until things are actually in stock.

They responded quickly and with genuine understanding of my problem. As an apology for me losing a bunch of points due to my confusion about how their rewards program works, they offered me bonus points to make up for it. I didn't expect to get everything back, so getting anything was a nice gesture. Great experience overall.

Outstanding customer service. We needed to do an exchange and were worried it might be a pain. We were totally wrong. They got back to us quickly and got the return shipped out fast too. We'll definitely shop with them again.

I bought a Coraline doll last September and still haven't gotten it. When I tried to find out what's going on with my order, they pushed the delivery date back without explanation and said there's no way to get my money back. Their support team isn't helpful at all. I'd suggest keeping your money or shopping somewhere else because this isn't worth it.

I thought I got the wrong item in my order, so I reached out to customer support. I was really impressed by how fast they answered and how professional they were. The team member who helped me responded right away and was genuinely kind about the whole thing, showing zero frustration and offering real help with a friendly attitude. Turns out I actually got the right item after all, but their whole approach was just excellent. Really impressive response time, helpful communication, and a respectful tone throughout.

My order had some issues, and it took reaching out a couple times before the right people got back to me. But when they did, they went way above and beyond to fix it. Really grateful for how they handled things.

Don't ever order from this company unless you enjoy waiting over a year to get damaged, low-quality items that a school art class could make better. I waited 13 months for 2 plushies and when they showed up with no updates or tracking info, I only got one of them. Both were supposedly under the same order and tracking number, so I had no clue what was happening with the second one. The company is shockingly unprofessional and I'll never buy here again. It's really sad because they used to be decent. And just so you know, support still hasn't reached out about my missing item. Not that I care much at this point, but if I don't hear something soon, I'm taking legal action for their negligence. Pretty disappointing.