Macy’s Coupons & Promo Codes

Really disappointed with how my order was packaged. I bought diamond earrings that cost $3000, and on top of arriving late, they came wrapped in such a careless way. They were just tossed into a tiny bag inside a cheap ziplock, and one of the earrings wasn't even properly secured in the ziplock. It was a terrible letdown.

Wanted to buy a gift card online at Macy's, so I used my credit card to try processing the order. The system rejected it multiple times. I phoned my bank right away to make sure there wasn't an issue with my card, and they said it was working perfectly fine. This meant Macy's was the one rejecting the transaction. Despite entering all information correctly, the order still wouldn't go through. Ended up spending close to an hour troubleshooting this. The chat support didn't work out because they actually removed me from the conversation, so I switched to calling. I had to first speak with regular customer service, then get transferred to their security team, just to finally get the order placed. Makes no sense to have an online ordering option if transactions are going to fail without any reason given. What a letdown.

I tried buying a gift card through the Macy's website using my credit card, but it kept getting rejected. I called my bank to see if they could explain what was happening, and they told me there was nothing wrong with my card. So the rejection was coming from Macy's. I had provided every piece of information correctly, yet the order still wouldn't process. This turned into about an hour of frustration. I first tried using their chat feature, but I got booted out of the system. Then I called customer service, got transferred to security, and only after all that was I able to complete the purchase. It's baffling that they allow online orders when their system has these kinds of problems. And getting no explanation for the decline just made it worse. Very disappointing overall.

Attempted to purchase a gift card online through Macy's website with my credit card, but the transaction kept getting rejected. I contacted my bank to check if there was an issue on their end, and they confirmed my card was working fine. The problem was definitely on Macy's side. Even though I entered all the required details properly, the system still wouldn't go through. I spent roughly an hour trying to sort this out. The chat support actually disconnected me mid-conversation, so I had to call the regular customer service line, then talk to security, before I could finally place my order. This whole situation was incredibly frustrating. It doesn't make sense to offer online ordering if transactions are going to be declined without any clear explanation. Really disappointing way to handle business.

Andrea in the shoe section really impressed us. She runs that department with such grace and professionalism, staying organized even when handling several shoppers at the same time. She had a smile on her face constantly and was clearly working hard to help everyone. It's clear that Macy's has a gem in Andrea. Wish I could pass along her last name to management because she deserves major kudos.

The shoe department associate named Andrea truly deserves recognition. When we visited, she was managing the department like a pro, keeping everything organized and running smoothly. Even while juggling multiple customers at once, she stayed calm, cheerful, and energetic. Every time we looked over, she was smiling and moving with purpose. Andrea is exactly the kind of employee that makes Macy's shine. She definitely should be highlighted as a top performer.

My Ralph Lauren hoodie shipped with a plastic security device that was practically impossible to remove. I took it into the store where the associate, Muriel, took off the tag immediately without any trouble. She was extremely pleasant and accommodating, and we had a nice conversation about the area. That experience was so positive that I returned to shop at the clearance section and managed to save $38 on some Tommy Hilfiger footwear and socks. A single employee who truly cares can really make an impact on the whole store's reputation. This location has become my favorite place to shop because of Muriel's genuine care.

When my Ralph Lauren hooded shirt showed up with a stubborn plastic security tag, I brought it in and they removed it without any hassle. The employee handling this, Muriel, was so gracious and kind. We even had a pleasant conversation about things going on in the area. I was so impressed with how she treated me that I went back shopping in the clearance area and scored Tommy Hilfiger sandals and socks for $38 less than regular price. One person with real passion for customer service can really make a difference in how people view a store. That's why I love going to this location and always recommend it, all because of Muriel's attitude.

When my Ralph Lauren hoodie arrived, it had one of those plastic security tags that's basically impossible to remove yourself. I brought it to the store and the staff took care of it right away. The employee there, Muriel, was nothing but pleasant and professional. We actually had a nice chat about local topics. Her excellent service made such an impression that I went back and shopped the clearance section, where I saved $38 on Tommy Hilfiger items. One staff member who really cares can lift up the whole team's reputation. That's why this Macy's location is my go-to spot, thanks to Muriel.

We got to visit an actual store for clothing shopping and decided to go to Macy's. We've been cardholders since the mid-90s, so we figured we'd head straight to the men's section to get my husband some new clothes. We had the pleasure of working with an associate named Deb who was genuinely friendly and took care of everything super efficiently. She's an absolute rockstar and we really appreciated her help.

Back in late 2021, my husband and I decided it was time to venture out and do some in-store shopping. As longtime Macy's card members going back to the 90s, we headed to the men's department to refresh my husband's closet. The associate there, whose name was Deb, made the whole experience wonderful. She was warm and friendly, and she handled everything quickly and professionally. Definitely a standout employee!

Got some RayBans at Macy's and the whole experience was wonderful. The associate really helped me out, mentioned deals I could take advantage of, and put in extra effort to make sure I had what I needed. She was warm, professional, and I really valued that level of care.

Recently grabbed some RayBans from the local Macy's and had a fantastic experience. The sales associate was incredibly helpful, letting me know about promotions I could use and really going the extra mile to assist me. Her friendly demeanor and professional attitude made the whole shopping trip enjoyable.

The customer service I got from two employees at the mall location was outstanding. ROXANNE and JAFET really stepped up and helped me out. No hesitation in saying they deserve a 10!

Two of the staff members really made my day at the mall store. ROXANNE and JAFET provided service that was truly exceptional. I'd give them both a perfect 10!