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This was such a good company but they've really gone downhill. Before retirement in 2023, I ordered lots from them. Everything was quality, shipping was great, no problems, and affordable. I was a pediatric therapist and their fun styles worked perfectly for my active job. I still have and wear those old pieces. But recently things have gotten bad. This past year was the worst. They lost a whole shipment, first time in 40 years of remote living and mail ordering. I had to fight hard with customer service just to get reimbursed. It had been sitting in Atlanta for over 30 days with no movement. The quality of new items is hit or miss. Expect something to be different than past versions, even with the same product name. I loved those Beckett pants and had every version. The new one was shocking. Completely different cut, worse quality, wrong material. I had to send it back and they charge for returns unless you want to spend hours arguing with customer service. This is disappointing.

This used to be my favorite place for fun, vibrant, comfy clothes. Before I retired in 2023, I ordered from them regularly. Great quality, good shipping, never any issues, and prices were fair. I still wear many items I bought back then. Something has really changed with them though, especially over the past year. This has been the worst year yet. They lost an entire shipment, which has never happened to me in 40 years of living remotely and ordering by mail. I had to really push customer service hard to get my refund. The tracking showed it stuck in Atlanta for over a month with no movement. The quality has become really inconsistent. If you order something that used to be a favorite, don't expect it to be like older versions with the same name. I used to buy those Beckett pants in every version they made. The recent one was completely wrong. Bad fit, bad quality, wrong fabric. I had to return it, and they charge for returns unless you have a long frustrating conversation with support.

I purchased a pair of oven mitts spending $50. They were labeled as 100% cotton with heat resistance to 392 degrees, which seemed oddly specific. I bought them for my wife. On the very first time using them, they melted and burned her hand. Looking at the tag inside from the manufacturer, it states Exclusive for Decoration. The fiber content is actually polyester and polyfill, nothing natural whatsoever. I've seen multiple reviews where these mitts melt and cause burns. I've filed complaints with the FTC and BBB. This company clearly doesn't prioritize their customers' wellbeing.

Bought 2 oven mitts for $50 total. The packaging said they were 100% cotton and heat resistant up to 392 degrees. Got them for my wife and they literally melted on first use, burning her hand. When I looked at the inside manufacturer tag, it said For Decoration Only. The actual materials are polyester and synthetic fill, nothing natural or cotton. Other customer reviews mentioned the same problem with melting and burns. I've reported this to both the FTC and BBB. This company doesn't care about customer safety at all.

Absolutely disappointed with this purchase. I wanted to send a sweater to someone out of state, so I entered her address in the shipping field and mine for billing. Using PayPal as payment, I received notification the package was delivered. Strangely, the delivery photo showed MY porch. I called their support and learned that with PayPal Express, shipments default back to the buyer's address. The issue is I use regular PayPal, not Express. When I asked why they didn't warn customers, they said it was PayPal's responsibility. PayPal confirmed this is true apparently. If you're paying with PayPal, you have to manually update your address in PayPal first. This has ruined my last minute gift plans before Christmas and now I'm stuck arranging a return at the post office, paying to ship it back, and waiting for my refund. The packaging was also really cheap and inadequate for shipping.

Really frustrated with my experience. I bought a sweater as a gift and shipped it to my friend's address while billing went to my house. I paid via PayPal. Got an email saying delivery was complete with a photo that showed MY doorstep. When I called to complain (had to search the web for their number since it's nowhere on the site), they explained that PayPal Express automatically defaults to your own address. I don't even have that service, just regular PayPal. They said it wasn't their problem, just PayPal's issue. I called PayPal and found out this is actually how it works. Nobody warned me about this. Now it's almost Christmas, my friend has no gift, and I have to go to the post office to return it, pay return shipping, and deal with all the hassle. Plus the packaging they used was flimsy and inadequate.

Most people leave reviews when something bad happens, but I'm sharing something good. My package took forever and got stuck somewhere in shipping. Eventually I got impatient and asked for a refund, promising I'd pay if it showed up. They gave me the full amount right away. Great start. Then about a month later the package arrived. By then I'd already made up my mind I didn't want the items and would send them back if they showed. So I emailed and asked what I should do. They said Keep or donate them. Wow!

I usually only see reviews when things go wrong, so I wanted to share a positive one. My shipment got delayed and stuck in transit somewhere. After getting frustrated, I requested a refund and said I'd cover it if the package eventually arrived. They approved the full refund immediately. That was awesome. A month later the package actually showed up. At that point I'd decided I didn't want what I'd ordered anyway and would probably return it. I reached out asking what to do, and they told me to just keep the items or donate them. That's incredible service.

Ordered something in May and we're now in September with zero communication. I reached out with my order details and still no info about where it is or when I'll get it. Haven't received anything yet and getting increasingly annoyed.

I placed an order back in May and it's now September. I've contacted them with my order info but haven't gotten any update on shipping status or actual delivery. Still nothing received. Really frustrated at this point.

Purchased a dress from this retailer and they immediately took my payment. Weeks dragged on and despite my numerous attempts to find out where my order was, they kept saying it had arrived. It never did. After sending more than 10 messages with no response, it became clear this was a complete scam. Do not give this company your money. They have no real customer service and won't help resolve problems.

Ordered a dress and they charged my card right away. Two months passed with me constantly trying to reach them through email to track down my package. When I finally got a response, they claimed it had been delivered. That was completely false. I've contacted them over 10 times with no help. This is a scam and I'm warning others not to shop here. They steal your money and provide zero customer support or solutions.

I'm done with this company. I packed up two orders together and sent them back in one box with both shipping labels. I returned more than $700 of stuff but they only credited 2 items since you apparently can't return multiple orders together. What kind of business practice is that? There were 8 more expensive items in there that I obviously included in the return. They should have checked my accounts to see what I'd actually sent back! I did like the products, just the colors weren't working. But come on now, this is ridiculous. They could learn something from other retailers. This makes no sense whatsoever!

Not shopping here ever again! I returned two separate orders together in one box and included both tracking labels. Over $700 was returned but they only credited back 2 items. Apparently you can't send multiple orders in one box. How did they miss the 8 other high priced items I clearly returned? Someone needed to actually examine my orders to see what was in there! I really liked the clothing and the colors just didn't suit me. But seriously, this is crazy. They should learn from companies like Zappos. It's absolutely insane to me!

I'll never shop here again! I sent back two different orders in the same box with both return labels printed out. I returned over $700 worth of merchandise but they only credited 2 items because apparently you can't return multiple orders together. How incompetent is that? There were 8 other expensive things in there that I clearly sent back. No one even looked at my actual orders to see what I'd returned! The products were nice and I liked them, just the colors weren't right for me. But come on, this is ridiculous. This company needs training from better online retailers. It's unacceptable.