Proenza Schouler Coupons & Promo Codes

The no return policy on clearance items goes against EU law.

Had a really bad experience with both a bag and the customer service. Can't trust this company when they claim their stuff is high quality. Just a few months in and the bag corners were destroyed. I expected it to last several years but it's no better than something from a regular store. My Zara bag has held up way longer than this so called luxury bag. And obviously they won't do anything about the damage.

Absolutely love Proenza and have never had a bad experience. Their bags hold up amazing, I've had some for years without any leather problems. You can find good deals if you're patient. No issues from me.

Got a blue camera bag about a month ago and the leather on both corners is already completely gone. When I reached out to Proenza, they basically said it's my fault for using the bag. That doesn't make any sense for something I just bought. I expected that spending this much money on a bag would come with some kind of warranty protection. Not coming back to this brand.

Reached out because a hardware piece fell off one of my bags and asked PS to fix it. They told me they only help with online purchases and that I'd need to find the original receipt from when I bought it over 10 years ago and go back to wherever I purchased it, which I can't even remember. They basically said if I can't prove I bought it directly from them, they won't touch it. What if I bought it overseas? Do I really have to travel internationally just to fix a bag? They literally told me they can't authenticate their own products without original proof of purchase. That's not how real luxury brands operate at all.

These guys are straight up dishonest. I returned boots and they sat on them for 43 days, then shipped them back claiming they showed wear and refused to refund me. The boots were never worn.

Really overpriced and I won't be buying again even on sale. Got a cardigan that looked good in their photos with a nice cropped fit. Packaging was nice and it seemed okay at first but nothing about it felt luxurious. The wool is probably recycled, not that there's anything wrong with that if they'd actually said so, but the yarn quality is terrible. After the first wear it started falling apart, the knit around the button holes is coming apart and the same thing happened near the buttons and in other areas on the back. These spots will become holes eventually if you don't fix them. You shouldn't have to worry about that on a $400 cardigan. I'm really let down. Could have gotten basically the same thing at COS or other stores for a quarter of the price. Don't waste your money on this stuff. Misleading descriptions, way too expensive, poor quality made in China.

Tried really hard to get them to accept a return on something marked final sale that I bought through Affirm. I originally ordered through Neiman Marcus when they said they didn't have it, then suddenly they said it was shipping the next day. Now I was stuck with two Affirm payments. Neiman Marcus actually had my size, but Proenza Schouler won't take the item back. I'm stuck with a sweater I don't want plus a $100 finance fee. They're impossible to work with. Seriously don't buy from them.

Just paid $1,000 for a knit dress and it's made in China. Seriously? I feel completely scammed.

Never received what I ordered but got a T shirt instead. Three weeks later and still no refund. After a bunch of emails their customer service told me today they won't send the money for the sweater I paid for and never got until they receive the T shirt back. Since I don't have a printer the mistake on their end is going to cost me more time and money before I see my refund for the sweater I never even received.

I'm honestly shocked at how little service you get from a high end brand like this. It's been 21 days since they received my return package with a bag that arrived with completely scratched up metal hardware, like it had been dragged across concrete. Still no refund. This is not okay. You pay all this money for a bag and then have to fight just to get your money back when they deliver damaged goods.

These bags are not well made. Don't waste your money. I paid $1000 for a bag that literally fell apart after half a year. Sent it back to them and they basically did nothing. They called it normal wear and tear. I'm done buying from them.

If I could give this zero stars, I would. SERIOUSLY DO NOT GIVE THESE PEOPLE YOUR MONEY. This is not a luxury brand, and their customer service will treat you like garbage. I bought a purse less than 3 weeks before it arrived, and this week they sent out an email with a huge sale. I saw my purse was now $400 less and immediately called at 6am to ask for a price adjustment given the timing. They said someone would get back to me via email. A few hours later, they rejected me saying they only price match within 7 days. I called again and got a different rep who was straight up rude and refused to help. I've been waiting for a manager to call me back for 4 days now. When I checked in again they said they couldn't promise any timeline and also wouldn't let me wait on hold. This place doesn't care about customers at all, just making money. Total fake luxury brand.

Worst customer service and quality I've ever seen. Had a bag I only wore 5 times when the suede handle ripped and the hardware started losing color. I contacted them and it took over 6 months just to send it to New York for repairs, which cost a ton and they wouldn't pay for it. A whole year later I finally get the bag back with no explanation and it looks exactly the same as before. I reach out again and get a response weeks later saying they couldn't repair it. They could have at least replaced the handle! They did nothing and won't refund me or send a replacement. This is the worst customer service I've dealt with from any luxury brand. I had to keep emailing for months and only got to use my most expensive bag 5 times. Their own terms say they offer free repairs for a year after purchase but apparently that doesn't mean anything.

Ordered a ps11 during a sale but they sent me the wrong item, the cheapest thing on my order list. I emailed about arranging a return and got confirmation that pickup would be arranged, but no apology or explanation about when they'd ship the correct one. I followed up an hour later and got a generic response. All my other questions were ignored. I cleared my whole Friday night to be home for the return pickup, waited 3 hours, then called DHL only to find out they actually scheduled it for the next day. Their CS can't even do that right! After reading the other reviews here I'm nervous about whether my refund will actually go through. I placed another order trying to get what I actually wanted before this mess gets worse. Really hoping it works out.