AARP.org is the website for AARP (American Association of Retired Persons), an organization that provides memberships, benefits, discounts, health insurance plan options, and various online resources for members age 50 and older. This page aggregates verified member reviews to help prospective and current members understand real experiences with AARP's services and support.
AARP Reviews
1.0
22 reviews
What Shoppers Say About AARP
Created with AI, based on recent reviews
AARP is rated 1.0 out of 5 by 22 shoppers, with the vast majority of reviews citing severe customer service failures and organizational issues. Shoppers report unresponsive leadership, inability to reach support staff through multiple channels, disappeared website features without explanation or restoration, unfulfilled promises regarding partner benefit assistance, and continued unwanted communications after requesting removal. Additionally, members enrolled in AARP's prescription drug plan (Plan D) express frustration with excessive pre-authorization requirements, unclear medication cost information, and perceived automatic denials of coverage requests.
These complaints suggest systemic problems with responsiveness, transparency, and service delivery across multiple departments. Members who have long-term relationships with the organization report particular disappointment with the decline in service quality. Issues range from basic customer service responsiveness to complex healthcare administration, indicating concerns that span both operational and administrative functions.
Customer Reviews (22)
Sorted by: Most recentLouise V.Aug 5, 2025
I haven't been able to cash in my rewards points for three months straight. I've chatted with support, sent emails, made phone calls, but nothing ever gets resolved. They just don't seem to care about their members. I've been with them for fourteen years but I'm not renewing. They should be embarrassed by how poorly they handle customer service. I think they believe they can get away with bad treatment because their members are seniors.
Jennifer B.Jul 31, 2025
This organization doesn't stand behind the Medicare products they promote. They push United Health Care coverage, but when you actually need help, they're nowhere to be found. I'm battling cancer and my doctor prescribed a medication to prevent diabetes since I'm already prediabetic, but United Health Care refuses to approve it. My doctor wrote appeal after appeal, adding new information each time, and we got rejected repeatedly. After six months of fighting, we finally got their answer: even though it's on their approved list, they won't cover it for prediabetes prevention. So now I have to wait until diabetes actually develops before they'll help. That means I'll end up with diabetes on top of my four other serious health conditions. United Health Care doesn't care one bit, and when I call this organization, they just refer me back to United. It's a pointless circle. I'm spending time we don't have fighting for approvals that won't come. Why am I paying membership dues for an organization that won't advocate for me?
AARP Review FAQ
How is AARP's rating calculated?
AARP is rated 1.0 out of 5 stars based on 22 verified customer reviews. The rating represents the average of all individual ratings submitted by shoppers who have interacted with the organization's services, membership, or benefits.
What are the main complaints about AARP?
The most common complaints include unresponsive customer service across multiple contact methods (email, phone, and mail), unavailable support from leadership, website features being removed without explanation or customer notification, unfulfilled promises regarding partner benefit assistance (particularly with United Healthcare), and frustration with AARP's prescription drug plan (Plan D) due to excessive pre-authorization requirements and unclear medication pricing information.
Do shoppers recommend AARP?
Based on current reviews, the vast majority of shoppers do not recommend AARP. With 95 percent of reviews rating the organization one star out of five, members express serious dissatisfaction with multiple aspects of service delivery and customer support.
What types of issues are covered in these reviews?
Reviews address various aspects of AARP services including membership management and billing, website features and digital content access, customer service responsiveness, health insurance plan administration (Plan D), pharmacy benefit coordination, partner benefits (particularly healthcare reimbursement assistance), and mailing list management for non-members and deceased individuals.
How can I share my experience with AARP on RetailCoupons.com?
To write a review, visit the AARP store page on RetailCoupons.com and submit your own rating and detailed feedback about your experience. Verified reviews help other members make informed decisions about AARP membership and services.