ABBYY USA develops optical character recognition (OCR) and language software products, including FineReader for document digitization and Lingvo for translation and dictionary services. This page aggregates shopper ratings and reviews for ABBYY USA, helping potential customers understand product performance, customer support quality, and overall satisfaction.
ABBYY USA Reviews
3.8
6 reviews
What Shoppers Say About ABBYY USA
Created with AI, based on recent reviews
ABBYY USA receives polarized feedback, with 6 shoppers rating the store 3.8 out of 5. Satisfied customers praise the company's product quality and responsive customer support, highlighting how FineReader effectively extracts text from images and PDFs, and noting that support staff have resolved issues promptly even for legacy software versions. The Lingvo Dictionary is also commended for its comprehensive language resources. However, dissatisfied shoppers report significant performance issues, including slow application launch times and sluggish PDF scrolling compared to competitors like Adobe Acrobat. One reviewer experienced severe problems with software activation that persisted across multiple attempts, while another encountered unresponsive customer service during their initial support request.
A major concern raised involves customer service disputes and refund practices. One reviewer reported that after requesting a refund due to poor OCR output quality, the company refused the request and subsequently disabled account access, allegedly providing incorrect information to PayPal to undermine a dispute. This complaint stands in stark contrast to other reviews praising the company's support responsiveness, suggesting experiences vary considerably depending on the circumstances and representatives involved.
Customer Reviews (6)
Sorted by: Most recentSandra B.Jul 16, 2025
This software turned out text that was complete nonsense and totally unusable. I'll admit I probably lacked the skills to operate it correctly. When I asked for my money back, they refused and then disabled my access as retaliation. They also gave PayPal incorrect details to make sure my dispute got rejected. The behavior was really unethical.
David L.Dec 9, 2024
I purchased Abbyy FineReader 12 Pro and ran into serious problems. For three straight days I couldn't get it to activate. The company wasn't answering my messages, and there's no live chat option available. I ended up downloading the free trial out of desperation so I could at least work for a week. That version wouldn't activate either because you need the serial number, which you can't get without activating first. Eventually Abbyy looked into things and provided excellent support through email, and everything got sorted out.
Michelle T.Aug 17, 2023
Love what this product does and their customer service is outstanding. Previously I paid $300 for another vendor's support and they couldn't resolve my issue. Abbyy shows you how it's supposed to work.
Robert K.Nov 24, 2021
I'm disappointed with my Abbyy FineReader purchase. The application runs slowly when I scroll through PDFs, and it needs 10-15 seconds just to launch on my powerful computer. By comparison, Adobe Acrobat opens in under a second and scrolls smoothly even with huge files. When I submitted a support ticket about PDF forms not functioning like they do in Acrobat, the response basically amounted to "that's normal." I definitely shouldn't have spent the money on this.
Patricia M.Oct 27, 2020
A malware removal tool damaged my copy of Abbyy Finereader Pro, but the company's support team responded right away and fixed everything without any hassle or complications. Finereader has become one of my most valuable tools, and I've consistently received great support even when using older versions that were supposedly no longer maintained. Other companies could learn a lot from this approach.
ABBYY USA Review FAQ
How is ABBYY USA's rating calculated?
The 3.8 rating is the average of all customer reviews on this page. The majority of the 6 reviews submitted are 5-star ratings, though a smaller portion are 1-star and 2-star reviews, which brings the overall average down from a perfect 5.
What do customers like most about ABBYY USA?
Reviewers consistently praise the quality of ABBYY's products, particularly FineReader's text extraction capabilities from images and PDFs, and the Lingvo Dictionary's extensive language collections. Customer support responsiveness is frequently highlighted, with shoppers noting that the company resolved technical issues promptly and assisted customers even with older software versions.
What are the main complaints about ABBYY USA?
The primary complaints center on performance issues, with reviewers reporting slow application launch times (10-15 seconds) and sluggish PDF scrolling compared to competitors like Adobe Acrobat. Some customers have also encountered software activation problems and experienced slow or unresponsive support during initial contact. One reviewer raised serious concerns about refund practices and account access restrictions.
Should I buy from ABBYY USA?
The polarized review distribution suggests ABBYY USA's products and support work exceptionally well for many customers but fall short for others. If you prioritize OCR functionality and text extraction, numerous reviewers recommend the products. However, if performance speed and smooth scrolling through large PDFs are critical, you may want to compare with alternatives like Adobe Acrobat before purchasing.
How can I write a review for ABBYY USA?
RetailCoupons.com collects verified customer reviews to provide authentic feedback about retailers and their products. Your honest experience, whether positive or negative, helps other shoppers make informed decisions. Reviews should focus on your actual experience with the product, service, and customer support.