Acorn TV is a streaming service offering British and international television content, with a focus on dramas, mysteries, and period pieces. This page aggregates RetailCoupons.com ratings and reviews to help you understand what current and former subscribers experience with the service's technical performance, customer support, content library, and subscription management.
Acorn TV Reviews
1.8
22 reviews
What Shoppers Say About Acorn TV
Created with AI, based on recent reviews
Acorn TV receives overwhelmingly negative feedback from shoppers, with 1.8 out of 5 by 22 reviewers. The most consistent complaints center on technical problems: the app frequently crashes or fails to function, streaming experiences are plagued by buffering and freezing, and audio cuts out unexpectedly. Beyond technical issues, shoppers report serious concerns with customer support (unresponsive or unhelpful), billing problems (duplicate charges, unexpected renewal offers disguised as cancellations), and refund denials even after service failures. One positive aspect mentioned is that some content is described as good when the service actually works.
A small minority of shoppers gave high ratings, suggesting the service has appeal for certain viewers when functioning properly. However, the vast majority of feedback indicates systemic problems that overshadow any content value. Common frustrations include difficulty canceling subscriptions, inadequate technical support, and the company's unwillingness to address service failures with refunds. Shoppers consistently recommend avoiding the service or choosing alternatives like BritBox, citing the combination of unreliable performance and poor customer service as disqualifying factors.
Customer Reviews (22)
Sorted by: Most recentAngela K.Jul 12, 2024
Crooks. The website cancellation button doesn't function and they ignore email requests Money gets taken from my account every single month Stay away!
Patricia L.Jun 29, 2024
How am I supposed to cancel something I never enrolled in? There's a yearly charge hitting my account that I can't get back because Amazon can't locate the subscription in their system. This is the third time this has occurred. Can anyone step in and help me fix this?
Edward B.Jun 29, 2024
Simple to sign up, but trying to leave is a whole different story. Same issue as what I've seen others mention: the cancellation system doesn't actually work. It sends you to customer service who reply with an automated message saying they'll be in touch, but they never follow up. I ended up disputing the recurring monthly payment on my credit card, which caused a ton of trouble with my bank. All the correspondence came from addresses in the US, which seemed pretty sketchy.
Linda M.Jun 17, 2024
Ran into the same issue trying to cancel my account. The cancellation option in your account settings just doesn't work, and emailing support doesn't help either. I recently discovered that you have to use their chat feature at the bottom of the website to actually get them to process your cancellation. If you push back when chatting with them, they might throw in a complimentary month before finalizing the cancellation.
Thomas M.Jun 2, 2024
Con artists and crooks! They somehow got into my phone accounts and charged me without my approval. I shut down those cards, requested replacements, and filed complaints with both companies. It's been a whole year and they keep attempting unauthorized charges EVERY SINGLE DAY. I have to keep my financial cards blocked because someone broke into their security system and an employee is stealing from people worldwide. LOCK UP YOUR CARDS OR THEY WILL DRAIN YOUR ACCOUNTS! Both Amazon and Acorn ignore the problem. Nobody is doing anything about this. Everyone needs to know these people are criminals!
David P.Apr 29, 2024
Just like what others have reported, I tried to end my subscription and the link on the website is broken. I sent an email requesting cancellation but even though they came back saying the case was taken care of, a few days later I was charged again for the monthly fee. Every time I email support I get the same auto-generated response with no real help. Steer clear of this scam.
Rebecca T.Apr 3, 2024
Just awful. I ended my account but they still withdrew funds from me. Just skip this one!
Robert H.Mar 23, 2024
Watch out here. I got charged but the show I was looking for, which they advertised as part of their lineup, turned out to be unavailable. I cancelled right away once I realized this, but my money was already gone. According to them, the show should be viewable until mid-April, but it's not accessible. Be careful before signing up.
Christopher S.Aug 20, 2023
It's about quality, not quantity! They produce fantastic original content. We've had our subscription for years now and continue to really appreciate it. We started Signora Volpe recently and we're loving every minute of that first episode.
Dorothy P.Sep 18, 2021
I felt bad reading through all the complaints about this service. I haven't had to deal with customer support or try to cancel since I haven't left my free trial, so I can't speak to those situations. But I decided to keep my free trial going because I genuinely love what the service offers. It's got this unique selection of shows that's totally different from Netflix or Amazon. You can scroll forever through those big services and end up watching nothing because there's just too much to choose from. Acorn has way less content, which actually makes it simpler to find something. There's also something peaceful about it, no ads, no pop-ups, credits roll without automatically throwing you into the next episode. There's even a blank screen after the credits finish, giving you a moment to sit with what you just watched and think about whether you want to continue. Most of the shows on here have these beautiful cinematography scenes similar to shows like Wallander or Vera. Maybe I'm just getting older, but I think what Acorn is doing really stands out. I'm ditching the big streaming companies and sticking with Acorn.
Acorn TV Review FAQ
How is Acorn TV's overall rating calculated?
Acorn TV is rated 1.8 out of 5 based on 22 customer reviews submitted to RetailCoupons.com. This rating reflects the average of all submitted scores, with the distribution showing 77 percent of reviews giving one star, 5 percent giving two stars, and 18 percent giving five stars.
What are the main complaints shoppers have about Acorn TV?
The most frequent complaints involve technical problems: app crashes and failures, buffering, freezing, and audio cutting out during playback. Shoppers also report serious issues with customer support being unresponsive, difficulty canceling subscriptions, double billing, denied refunds despite service failures, and confusing cancellation offers that lead to unwanted renewals.
Are there any positive aspects mentioned in Acorn TV reviews?
A small number of shoppers mention the content library includes good programming, and the service functioned adequately initially for some users. However, these positives are heavily outweighed by the technical and customer service issues that dominate the feedback.
What should I know about canceling an Acorn TV subscription?
Multiple reviews report that canceling is difficult and confusing, requiring significant time to find instructions. Shoppers also warn about cancellation offers that appear as free month deals but lead to automatic charges, with some noting unclear communication about when renewals will occur.
Do shoppers recommend Acorn TV?
Based on the review data, the overwhelming majority of shoppers do not recommend Acorn TV. Several reviewers explicitly suggest choosing competitors like BritBox instead, citing superior reliability and customer service as key reasons to avoid Acorn TV.