Air Transat operates transatlantic and Caribbean flights, offering both economy and tour package options. This page aggregates customer reviews and ratings for the airline, helping potential passengers understand what to expect from booking and flying with Air Transat.
Air Transat Reviews
2.3
16 reviews
What Shoppers Say About Air Transat
Created with AI, based on recent reviews
Air Transat receives sharply divided reviews, with shoppers either highly satisfied or deeply dissatisfied. Positive reviewers praise excellent customer service representatives who are genuinely helpful and kind, as well as tour guides who provide thorough information and personable assistance during trips. However, the majority of reviewers report serious issues: inflexible booking change policies that charge 75 euros per flight and force customers into higher fare classes, unresponsive phone support requiring extensive hold times, and unprofessional staff behavior in airports including rudeness, exclusionary conduct, and confrontational interactions with passengers and flight crews.
The core complaint centers on the airline's rigid approach to passenger needs, particularly during emergencies or schedule changes. Customers describe feeling penalized rather than assisted when attempting to modify reservations, and report that representatives refuse to discuss alternatives or make exceptions even for legitimate personal emergencies. When service does connect with the right representative, satisfaction is high, but inconsistency and inflexibility in policies appear to be driving most negative feedback.
Customer Reviews (16)
Sorted by: Most recentLinda G.Jul 5, 2024
First time flying with them. Ground crew were wonderful. The flight attendants seemed somewhat unfriendly and gossiped negatively about other staff members. The food was honestly terrible and pretty much inedible. Seats were really uncomfortable. The in-flight entertainment was basically a joke. They won't see us as passengers again.
Angela W.Jun 26, 2024
This airline is awful. My mother has a serious bone marrow condition and I requested to move my flight home to an earlier date in case I'm needed as a potential donor. They absolutely refused to make any exception. I was bounced around between Air Transat and their third-party booking agent for almost two hours. A real company would make exceptions for medical crises, but they just told me to buy another ticket. Compared to other airlines I flew with for my first leg, these people showed zero flexibility or compassion. Air Transat is heartless and greedy, unwilling to bend their rules to help someone. Change your policies if you keep having to apologize for them. I strongly advise avoiding this airline.
Vincent C.Apr 6, 2024
They booked me on a connection with a long layover when another flight left five hours earlier. That plane had 45 open seats available but they refused to move us. The agent put us on hold for 25 minutes to supposedly check. We watched that earlier flight take off with all those empty seats while we wasted our entire day waiting around the airport. Definitely switching airlines after this.
Marcus T.Aug 11, 2023
Terrible flight from Rome to Montreal. I travel frequently and this was genuinely awful. The cabin was absolutely freezing, especially in the middle section, while the front stayed comfortable. My feet were numb the entire time and I caught a cold. I raised concerns with flight crew about five separate times but nothing changed. Very disappointed.
Ahmed B.Sep 7, 2020
I needed to reschedule my flight due to the pandemic before the new flexibility policy took effect. I paid 150 pounds for the change. When I called about a possible refund, they issued me a travel voucher for the same amount instead. I'm satisfied with this solution. I still plan to visit Canada, just at a later date.
Air Transat Review FAQ
What is Air Transat's overall rating on RetailCoupons.com?
Air Transat is rated 2.3 out of 5 based on 16 customer reviews. The airline shows a polarized rating distribution, with 63 percent one-star reviews and 25 percent five-star reviews, reflecting significant variability in customer experience.
What do customers praise about Air Transat?
Positive reviewers highlight exceptional customer service from certain representatives who are described as kind, helpful, and efficient at resolving issues. Tour guides receive praise for providing thorough information about excursions, being personable, and checking on passenger satisfaction during trips.
What are the main complaints about Air Transat?
The most frequent complaints involve booking change policies that charge 75 euros per flight and force passengers into higher fare classes without considering cheaper alternatives. Customers also report inflexible customer service that refuses to make exceptions even during personal emergencies, long phone hold times, and unprofessional staff behavior including rudeness and confrontational interactions in airports.
Do customers recommend Air Transat?
Recommendations are split along rating lines. Customers who experienced responsive, helpful service give strong endorsements, while those who encountered inflexible policies or poor staff conduct explicitly state they will not book with the airline again.
How can I write a review for Air Transat on RetailCoupons.com?
Customers can submit reviews based on their booking and flying experiences with Air Transat. Detailed reviews that mention specific aspects like customer service quality, booking policies, staff behavior, and flight experience help other shoppers make informed decisions.