American Crew produces hair care and grooming products for men, including shampoos, conditioners, styling waxes, and body care items. This RetailCoupons.com review page aggregates shopper feedback on product quality, pricing, customer service, and the online ordering experience at americancrew.com.
americancrew Reviews
2.5
4 reviews
What Shoppers Say About americancrew
Created with AI, based on recent reviews
American Crew's hair and grooming products receive praise for their quality and effectiveness, with shoppers noting that conditioners and hair waxes perform well. However, the store faces significant issues with order fulfillment and customer service. Multiple customers reported orders that never arrived or couldn't be modified, with responses from customer support described as difficult to obtain or unhelpful. One shopper also noted concerns about the brand's animal testing practices.
Beyond product quality, pricing is a concern for some shoppers, particularly for daily-use items like body wash that carry premium price tags. The combination of fulfillment problems, limited customer service responsiveness, and ethical considerations around testing practices has led to a mixed and polarized rating distribution.
Customer Reviews (4)
Sorted by: Most recentChristopher D.Mar 31, 2025
I wish this brand would go cruelty free. Their hair and shower products have been really great and I've been loyal for years, but I'm asking them to please switch to a cruelty free approach. Because of my personal values, I've decided I can only buy from companies that don't test on animals anymore, so unfortunately I can't use their products anymore even though I miss them. My last purchase was their daily deep moisturizing shampoo back in 2023, and I won't be ordering again until they change their policy. I really think they should consider this because their products would probably sell even better with this commitment. Animal testing isn't necessary these days and there are tons of alternative testing methods available. Other companies like Gillette and Lynx have already started moving toward cruelty free practices, so why can't this brand do the same?
Marcus P.Aug 17, 2024
They charged my account but the order never arrived. It's basically theft at this point. I've filed a dispute with PayPal to try getting my money back.
Robert T.Mar 15, 2023
I made an order and immediately realized I'd used an outdated address. I tried reaching out through email and attempted the live chat multiple times without getting any responses. Eventually I found a phone number and managed to speak with someone. Unfortunately, they couldn't help me change the shipping address and just offered to cancel the order, which I agreed to both over the phone and via email. They actually confirmed the cancellation and refund in their response. But the next day I got another email saying they couldn't process the cancellation or refund after all. I've sent more emails and tried the chat again but nobody's getting back to me. This whole situation has been really frustrating. Honestly, the worst customer service experience I've ever had. I'd seriously reconsider ordering from their website or look at other brands instead.
Jessica M.Dec 17, 2020
The conditioner and hair wax are really fantastic. My only complaint is that some items like the body wash seem overpriced. Since you'd use something like that every day, spending fifteen dollars on it is tough to justify, especially in countries where that money goes further.
americancrew Review FAQ
What do shoppers say about American Crew's products?
Customers report that American Crew's conditioners and hair waxes perform well and deliver effective results. Some shoppers have been loyal to the brand for years based on product quality. However, pricing is a concern for certain items, particularly body wash, which some feel is overpriced for a daily-use product.
Are there complaints about ordering and shipping?
Yes. Multiple reviews mention serious issues with order fulfillment, including charges applied to accounts without products arriving and difficulty modifying or canceling orders. Customers attempting to reach customer service reported slow or unavailable email responses and limited help when contacting the company.
What is American Crew's current rating?
American Crew is rated 2.5 out of 5 based on 4 reviews on RetailCoupons.com. The rating distribution shows 50 percent one-star reviews, 25 percent three-star reviews, and 25 percent five-star reviews.
Do shoppers recommend American Crew?
Recommendations are mixed. While some shoppers praise the product quality and have remained loyal customers, recent reviews highlight concerns about fulfillment reliability, customer service responsiveness, and ethical practices. Shoppers considering this brand should weigh product quality against these operational and service concerns.
Are there non-product related concerns mentioned?
Yes. One review mentions that the brand has not adopted cruelty-free practices, which prompted a previously loyal customer to stop purchasing from American Crew due to personal values regarding animal testing.