American Safety Council offers online driver education and defensive driving courses. This page aggregates customer ratings and reviews to help you understand shoppers' experiences with the company's course delivery, customer service, and certificate issuance. Read what verified customers report about their interactions with the business.
American Safety Council Reviews
1.2
17 reviews
What Shoppers Say About American Safety Council
Created with AI, based on recent reviews
American Safety Council has received overwhelmingly negative feedback from shoppers, with the vast majority reporting serious issues with order fulfillment, course completion, and customer service. Common complaints include months-long delays in receiving physical cards despite repeated promises of shipment, unexpected lockouts from courses after failed quiz attempts that require customers to pay full fees again, and failure to deliver certificates or provide digital alternatives. Customers describe the business model as deceptive, citing hidden penalties and lack of transparent warning about potential costs for retaking courses.
The few positive reviews are vastly outnumbered by accounts of what reviewers characterize as scam practices. Customers report difficulty contacting support, unresponsive customer service, and a general sense that the company profits from forcing customers to restart and repay for courses. Several reviewers explicitly warn others to avoid the company entirely.
Customer Reviews (17)
Sorted by: Most recentNicole S.Jun 1, 2023
They locked me out and told me the only way to fix it was fork over more cash for another attempt. Hands down the worst scam I've ever seen.
Chris M.May 23, 2023
What a rip-off. I put in a lot of effort and answered plenty of questions correctly. Then I logged back in a week later and they threw 3 ridiculous questions at me. I missed them because I didn't study first, and now they're saying my course is blocked because I failed. Somebody needs to give me my money back. These guys are total con artists.
Rachel T.Apr 12, 2023
Their customer service is terrible. This company is not somewhere you want to take a defensive driving course. Trust me, your money will be gone.
Timothy R.Mar 24, 2023
I'm not someone who works for them trying to leave a fake positive review. I genuinely had a great experience with them. I went through the entire course, answered every question with no issues. Each section I finished popped up the next test, and I scored a 90 on the final exam. It let me print my certificate right there. I grabbed the file and printed it out. I didn't notice anything saying they'd mail it to me. Overall I'm happy with them, I'll give them a 5. Just make sure you know the option is there to print or save your certificate yourself. Good luck with yours, hope it goes smoothly.
Devon H.Mar 21, 2023
Total waste of money. They kick you out whenever you fail a quiz and make you sign up all over again. I asked for my money back and they flat out refused.
Steven N.Mar 5, 2023
I spent $25 to take the 6 hour course. About three hours in, on a quiz question where you need one correct answer out of three, I got the first two wrong. Before I could try the third one, the system already marked it as wrong and shut me out. Took 45 minutes for someone in chat to respond, and then every time they answered it took another 4 to 5 minutes between messages. Eventually they just said I had to re-register, period. I asked about getting my money back and what happened with that third question I never got to answer, but then they stopped responding entirely. After ten more minutes I gave up. The only option left was paying another $25 to do the whole thing from the start. I switched to IDriveSafely.com instead and went through the entire course with zero problems. Looks like I'm becoming just another person warning others about this terrible company. Really wish I'd looked at reviews before spending money here.
Lisa B.Feb 25, 2023
Back in 2020, I completed their Defensive Driving course without any issues. I signed up again in February 2023 expecting the same smooth experience. That didn't happen. I wasted hours stuck in customer service chat waiting for someone to respond. First problem was getting locked out because of voice authentication issues. Then after finishing the final quiz, the page kept cycling back to review mode instead of showing me my completion certificate. I tried reaching them through chat which was pointless, then email which they only answered when I said I'd charge back on my card, and even sent them a physical letter to their Florida location. Their curriculum is solid but their support team is absolutely terrible. I really hope they get it together by the time I need this course again in a few years, but I'll definitely read reviews again before signing up.
American Safety Council Review FAQ
What is American Safety Council's overall rating?
American Safety Council is rated 1.2 out of 5 based on 17 customer reviews on RetailCoupons.com. The vast majority of reviews (94 percent) are one-star ratings.
What do customers complain about most?
The most frequent complaints involve shipping delays for physical cards (customers report waiting months without receiving items despite repeated promises), unexpected course lockouts after failed quiz attempts that force customers to restart and repay full course fees, and delays or refusal to issue certificates or provide digital alternatives. Customers also report difficulty reaching customer service for resolution.
Are there any positive aspects customers mention?
Positive reviews are extremely rare in this dataset (6 percent of reviews). The overwhelming majority of feedback focuses on problems rather than successful course completion or satisfied outcomes.
Do customers recommend American Safety Council?
No. Reviewers consistently warn others to avoid the company entirely, describing their experiences as scams or money grabs. Customers suggest exploring other online driver education providers instead.
How can I share my own experience?
If you have completed a course or attempted to use American Safety Council's services, you can write a review on RetailCoupons.com to share your experience with other shoppers. Your feedback helps others make informed decisions.