American Tourister Reviews

Worst luggage I've ever purchased. Within half a year of owning it, the exterior started peeling away in multiple spots, which tells me everything about the material quality. I contacted the service center hoping for a fix and got nowhere. Their support team didn't provide any real solutions or accountability. A brand with this reputation shouldn't be putting out products and service like this. I can't recommend it to anyone based on what happened.

Looking forward to exploring and meeting people from different backgrounds while learning about new customs and traditions in a beautiful place.

My daughter's luggage handle snapped and when I looked inside I could see it's made entirely of plastic. The interior piece looked like it had already been broken at some point and they'd tried to glue or weld it back together. You could see the ridge along the seam where the pieces connect. How are they assembling luggage using parts that have already been broken? Really disappointed by this kind of quality control.

Don't fall for the two-year warranty claim because it's basically not real. We bought a three-piece set as a holiday gift for a special vacation last November. When we opened them this week to pack, we noticed one of the zippers wasn't sitting right. We took them straight back to the store and were told the warranty doesn't cover zippers. These bags haven't even been used yet and it's not even been a year, but we can't get a replacement because that particular design is no longer sold, so now our matching set is ruined. The store won't swap all three bags just because two of them are fine. If you want a matched set of character luggage for an important trip, honestly just buy something cheaper and replace the whole set each time, because the moment anything goes wrong with one piece of American Tourister luggage, your matching set is done for and you're stuck with mismatched bags from different years. Definitely avoid the store location in that area if you want any kind of decent after-purchase support.

Got my suitcase on the promised delivery date, but it didn't come through the carrier that was listed in my order, which was confusing. The bigger issue was that this suitcase was clearly pre-owned, not brand new. The tags were attached and the color looked nice, but the wheels showed obvious wear, there were orange stains splattered all over it that looked like food, and the handle had tons of scratches and was actually broken. I could hear something rattling inside too, and it wobbled way more than my husband's newer bag that's already been on one trip. After I wheeled it around for a bit, the handle wouldn't stay extended properly even without hitting the button. The material felt cheaper than my other luggage. I was really let down, and they didn't offer any compensation. They just made me return it even though I had a flight coming up.

The handle on one of their cases broke and I've been trying to get them to send me a replacement handle. Every time I reach out they ask for the same information and photos again. They keep saying handles aren't in stock, but you can literally buy this case online right now and the handle is the same on a bunch of different models. It makes no sense. This should take thirty seconds to fix if they'd just help the customer, but instead they're damaging their reputation more. I'm clearly not the only person dealing with this exact issue based on what I'm seeing online.

Our luggage lost a wheel during a flight so we went on their site to try to buy a replacement wheel. The website was simple to navigate, we found what we needed and added it to our cart. Then we saw the price and it said zero. They just gave it to us free of charge! Now our suitcase is back in perfect shape. The airline wasn't any help, but American Tourister really came through. Huge props to them for keeping replacement parts available and for being generous enough to provide them at no cost.

Purchased two suitcases in December and one fell apart in January. I've been going back and forth trying to get them to take it back under warranty, but every time we set up a collection appointment their shipping company never shows up and claims the item wasn't ready. It seems like they're not really pushing hard to make this happen. It's bad enough the bag only lasted a month, but the lack of effort in handling the warranty claim is worse. Would not suggest buying from them.

Ordered an item during a sale promotion they had running and then they simply cancelled my order after they realized how many units sold. It was only a small discount price, but they should have honored it instead of just eating the loss. The sale was advertised on their social media channels too, which makes this feel like misleading promotion. Really disappointed by how they handled this from a customer service standpoint, especially considering their actual products are pretty decent quality.

They ran a promotion on social media advertising bags at a super low price that got tons of people interested, then they tried to cancel all the orders that had already been placed and paid for. Their excuse was that it was a pricing mistake on their end. But here's the thing, regardless of whether it was actually an error, they still need to honor the advertised price that customers saw and paid for.