American Tourister Reviews

Terrible service and honestly no real warranty. After my very first trip the handle got stuck in place. I contacted them about repairs or warranty coverage and went back and forth several times in emails. They told me to take it to some random local luggage repair shop and that place said the parts I need aren't available. No handle available anywhere? If they can't replace a basic handle, what is the warranty actually protecting? They're not honoring anything. Skip this brand.

I was really surprised to hear some negative feedback about American Tourister because honestly my experience has been fantastic. I grabbed the Take2Cabin S and M bags from their site and couldn't ask for a better purchase. The luggage showed up in perfect condition within about a week, which beat out most other online retailers I've dealt with. The build quality is outstanding considering the price point, and these bags are really thoughtfully designed for actual travel. I needed compact carry-on bags that would work for both under-seat and overhead bin storage on budget airlines, and these fit the bill perfectly. They passed the airport size checker without any issues. I took them on a nine-day trip recently and they performed beautifully, holding everything I needed. The complimentary shipping and returns made it even better. I accidentally ordered the wrong size once and the return was super straightforward.

Took my luggage to the American Tourister service location and honestly it doesn't deserve to be called a service center. They couldn't do anything about the deep scratches on my bag. Pretty useless experience overall.

Had a really positive experience with American Tourister lately, which was a nice change of pace. I've been using my Soundblaster for about six years now and traveled with it constantly. The luggage itself has held up great with no problems, but I recently noticed one of the wheels was getting a bit loose. Reached out to customer service through Samsonite and was blown away when they let me order replacement wheels completely free of charge. That's pretty impressive if you ask me. Definitely planning to grab another bag from them soon for my shorter trips.

Picked up an American Tourister suitcase from a local retailer six months back. After using it just twice the telescopic handle got jammed in one position and wouldn't move anymore. I always carry my luggage in the cabin so there's no way anyone else damaged it. Even though I have a one-year warranty from both the retailer and American Tourister, the shop said it was out of stock and told me to reach out to American Tourister instead. I've contacted them multiple times and they confirmed pickup appointments that they never followed through on. They also don't respond to my messages. Given that they sold me a defective item, I'd expect them to just send a replacement without all this hassle. I'm really let down by the customer service and also by how quickly the product fell apart.

The handle broke on my first trip. Now on my second trip the pull-out handle won't even retract properly. These bags are just not good. Basically junk.

After two trips, three of the wheels stopped spinning and two were completely worn out. Reached out asking for replacement wheels and we went back and forth over email several times where they kept requesting more information, measurements and additional pictures. I provided everything they asked for and then they said those specific parts are unavailable. Standard wheels! If they can't replace the most common parts that wear out on luggage, what's the point of having a warranty? They literally had my model number from my first email. It feels like they're just using the back and forth process to avoid actually honoring their warranty at all.

Purchased two bags at separate times. One got damaged during a flight and the airline replaced it. My second bag's zipper quit working several months in. I've called customer support and sent multiple emails and haven't gotten a real response. They just take down my information and nothing happens.

These suitcases are really well made and the wheels move incredibly smoothly. Their customer service team was super responsive and helpful too!

The bag itself seems fine after using it once, though it gets marked up pretty easily. They sent me an email asking me to review their product, but when I clicked through they required me to accept tracking cookies and advertising data collection. I'm not comfortable with that, so I'm leaving my thoughts here instead. It's a disappointing way to treat customers who want to give feedback.