American Tourister is a luggage and travel bag retailer offering suitcases, carry-ons, and travel accessories. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you evaluate the brand's products, durability, warranty coverage, and customer service before making a purchase decision.
American Tourister Reviews
2.0
22 reviews
What Shoppers Say About American Tourister
Created with AI, based on recent reviews
American Tourister luggage receives sharply divided reviews on RetailCoupons.com, rated 2.0 out of 5 by 22 shoppers. The overwhelming majority of negative reviews center on durability and construction quality issues: customers report exterior peeling, handles snapping, zippers failing, and evidence of pre-owned or defective parts being sold as new. The warranty is repeatedly criticized as ineffective, with customers stating that common failure points like zippers and handles are not covered. Customer service has also drawn complaints for being unresponsive, repetitive in their requests for information, and unhelpful in resolving problems.
A small minority of five-star reviewers express satisfaction, though their specific feedback lacks detail. The stark rating distribution (73 percent one-star, 23 percent five-star, with no middle-ground reviews) suggests either significant quality control inconsistencies or dramatically different customer experiences depending on product batch or purchase source. Shoppers considering American Tourister should be aware that durability complaints and warranty limitations are the dominant themes in customer feedback.
Customer Reviews (22)
Sorted by: Most recentSteven B.Sep 3, 2020
Bought a medium character suitcase for around 129 pounds and after using it once the inner zipper and stitching completely fell apart. Called customer service to report the defect and they wanted me to pay to ship it in for warranty inspection, which I wasn't willing to do. After some back and forth they agreed that since it was brand new they'd arrange a courier pickup. Eventually they told me it was covered under warranty and couldn't be fixed, so they'd send a replacement. Problem is they didn't have my exact model in stock anymore. Since nothing else appealed to me I asked for my money back, but they refused. They basically forced me to accept a replacement model I didn't want. I spent 129 pounds on a case I don't like because of their decision. Would never buy from them again. Expensive and overpriced, and when you return something faulty they won't give refunds.
David L.Oct 22, 2019
Bought an American Tourister case for a trip and when I got to my hotel I found the side of the case was cracked near the wheel area and separating from the casing. I've owned various bags from different brands and traveled internationally plenty of times, and this has never happened to me. I called a few times and they sent it to a third-party inspector who said it was damage from something else and told me I'd have to pay for repairs. I'm really frustrated because I thought I was buying from a reliable company, but this fell apart after just one trip. It's hard to believe a supposedly high-quality bag would break like this. I wouldn't recommend buying from them.
American Tourister Review FAQ
What is American Tourister's average rating on RetailCoupons.com?
American Tourister is rated 2.0 out of 5 stars based on 22 customer reviews. The rating distribution is heavily skewed, with approximately 73 percent one-star reviews and 23 percent five-star reviews, indicating a polarized customer experience.
What are the most common complaints about American Tourister luggage?
The most frequent complaints involve durability and construction defects: exterior material peeling, handles breaking or snapping, zippers failing or misaligning, and plastic interior components breaking. Customers also report receiving pre-owned luggage marketed as new, and they consistently cite the two-year warranty as largely ineffective, stating that common failure points like zippers and handles are not covered.
How is American Tourister's customer service?
Multiple reviewers report frustration with customer service, describing it as unresponsive and inefficient. Complaints include being asked repeatedly for the same information and photos, receiving no real solutions to defect issues, and being told that replacement parts like handles are unavailable despite the products being actively sold online.
Should I trust American Tourister's warranty?
Based on customer reviews, shoppers should be cautious about relying on the warranty. Several customers report that the two-year warranty does not cover common failure points such as zippers and handles, making it less protective than advertised. Review the specific warranty terms carefully before purchasing.
Would customers recommend American Tourister?
Recommendation is mixed and dependent on individual experience. The majority of reviewers (approximately 73 percent one-star) explicitly warn against purchasing due to durability and warranty issues. The small minority giving five-star ratings provide limited detail. Most shoppers with problems report they would not recommend the brand based on their experience with product quality and customer service.