APC by Schneider Electric manufactures uninterruptible power supplies (UPS) and power protection equipment for computers, servers, and data centers. This page aggregates shopper ratings and reviews for APC products and services purchased directly from apc.com, helping you understand what customers experience when buying and using these devices.
APC by Schneider Electric Reviews
2.1
21 reviews
What Shoppers Say About APC by Schneider Electric
Created with AI, based on recent reviews
APC by Schneider Electric receives highly polarized feedback, with most shoppers expressing serious dissatisfaction. The dominant complaint centers on customer service: reviewers report unresponsive support channels, unhelpful responses to technical issues, and excessively long wait times for replacements or refunds. Additional concerns include product quality issues such as units emitting a burning plastic smell and devices that malfunction even after battery replacement. A smaller segment of long-term customers praise the reliability and durability of APC equipment, with some reporting satisfaction across multiple units over decades of use, though even these positive experiences appear overshadowed by recent service failures.
While APC's core UPS and power backup products have earned loyalty from some enterprise and home users, the current shopping experience is marked by poor responsiveness and inadequate problem resolution. Prospective buyers should weigh the company's historical reputation against the substantial number of recent complaints regarding both product performance and support quality before making a purchase decision.
Customer Reviews (21)
Sorted by: Most recentMarcus T.Jul 19, 2013
I've purchased several APC products over the years, and when I got a new one with batteries that weren't working, the retail store basically brushed me off. But APC's support team went above and beyond to help me out. They sent a replacement right away and even committed to checking back with me to verify everything was functioning as it should be.
APC by Schneider Electric Review FAQ
What is the overall rating for APC by Schneider Electric?
APC by Schneider Electric is rated 2.1 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating reflects a polarized distribution, with 67 percent of reviews giving one star and 24 percent giving five stars.
What do shoppers praise about APC products?
Customers who rate APC positively often highlight long-term reliability and durability, with some reporting successful use of multiple UPS units over 15 to 25 years. Long-time users cite the Back-UPS and Smart-UPS product lines as dependable for protecting computers, home theater systems, and office equipment.
What are the most common complaints about APC?
The most frequently cited issues are slow customer service response times, unhelpful technical support, and long waits for replacements or refunds. Shoppers also report product defects including units that emit a burning plastic smell, devices that malfunction after battery replacement, and equipment failures during use.
Do shoppers recommend buying from APC?
Recommendations are mixed. While some experienced users trust APC's product longevity, the majority of recent reviews discourage purchase due to poor customer service and support responsiveness. Several reviewers explicitly stated they are switching to competitors like Vertiv.
How can I write a review of APC by Schneider Electric?
You can submit a review on RetailCoupons.com by visiting the APC by Schneider Electric store page and selecting the review submission option. Include details about the specific product purchased, your experience with customer service, and whether you would recommend it to others.