Apex Foot Health Industries sells orthopedic shoes and foot health products designed to address foot pain and comfort issues. This page aggregates customer ratings and reviews from shoppers who have purchased from the company, providing insights into product quality, durability, customer service, and the overall buying experience at ApexFoot.com.
Apex Foot Health Industries Reviews
1.3
15 reviews
What Shoppers Say About Apex Foot Health Industries
Created with AI, based on recent reviews
Apex Foot Health Industries is rated 1.3 out of 5 by 15 shoppers, with the vast majority reporting serious problems. Reviewers consistently report that shoe soles delaminate and fall apart within six months to a year of normal wear, creating safety hazards. Multiple shoppers describe defects including interior holes, blisters, and non-functional non-skid soles. Beyond product quality, customers cite frustration with customer service that is difficult to reach by phone, unresponsive to email inquiries, and unwilling to honor returns or warranties, particularly once items are slightly outside warranty periods.
Shipping and order fulfillment issues compound customer dissatisfaction. Shoppers report orders that never arrive with no tracking information available, payments processed immediately but no follow-up communication, and support staff who are unreachable or unable to help resolve problems. Some customers describe the company structure as confusing, with multiple entities and unclear lines of responsibility. A small portion of shoppers report positive experiences, but the overwhelming pattern in reviews is disappointment with both product durability and company responsiveness to legitimate complaints.
Customer Reviews (15)
Sorted by: Most recentMarcus J.Sep 15, 2021
Placed an order for two pairs of shoes over two months back and still haven't received the second pair. Tried calling repeatedly but can't get anyone on the line. I've left voicemails that go completely unanswered.
David H.Sep 4, 2021
Ordered two pairs on July 4th and received just one pair on July 23rd with zero explanation about the missing pair. Sent an online inquiry that went completely ignored. Finally reached someone by phone on July 26th after multiple attempts; they told me the second pair was on backorder and would ship August 1st. It didn't. Called back August 12th and was informed the shoes just arrived and would definitely ship August 13th. Nope. Called yet again on August 23rd and was assured shipment would happen that week. Didn't happen. On August 31st, another call revealed the order had been cancelled without my authorization. When I asked who cancelled it and if I'd get my money back, I was promised a callback that never came. Getting customer service has been nearly impossible. Online messages get ignored, and their phone system puts you on hold for three minutes before asking you to leave a message or disconnecting. Every call requires multiple attempts just to reach an actual human. Something has definitely changed with this company. The one pair I did get is noticeably lower quality than my previous purchases from them.
Jennifer K.May 27, 2021
Zero stars. I sent back my return on April 15th and still no refund credit. I will absolutely never buy from this company again.
Kevin L.May 20, 2021
Ordered over six weeks ago and their website promised shipping within 48 hours. My card got charged right away but after six weeks, nothing. Sent tons of emails and got zero replies. Finally got through to someone on the phone over a week ago who cancelled my order and promised to email confirmation. That email never came. When I check the website, my order still shows as waiting to ship. They're straight-up lying about shipping timelines, ignoring emails, and giving no updates while immediately charging your card. Disputing the charge with my credit card company now. I really needed these shoes for work and had to scramble to find something locally instead. Would've appreciated a heads-up about delays before they took my money.
Rebecca T.Nov 26, 2019
These are the only hiking shoes that work for my really wide feet, and Apex actually makes them! First time I ordered the wrong size, but they have a free return policy with paid shipping, so no problem. Sized up by a half and I'm thrilled with them now. Pro tip: hunt for discount codes online before buying because I scored 15% off. Plus they offer free shipping, which is nice.
Apex Foot Health Industries Review FAQ
What is the overall rating for Apex Foot Health Industries?
The store is rated 1.3 out of 5 based on 15 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings.
What are the most common complaints about Apex Foot Health Industries?
The primary complaints center on product durability, with multiple customers reporting that shoe soles delaminate or separate from the shoe within six months to one year of wear. Additional concerns include poor customer service responsiveness (difficulty reaching support by phone or email), restrictive return policies that deny claims even shortly after the warranty expires, and shipping issues including untracked orders that never arrive.
Do customers recommend purchasing from Apex Foot Health Industries?
Based on review patterns, the overwhelming majority of reviewers do not recommend the company. Nearly 93 percent of ratings are one star, with customers expressing frustration about both the products and the company's handling of complaints and returns.
What quality issues have shoppers experienced with the shoes?
Reviewers report multiple quality problems including soles that come unglued or delaminate during normal wear, holes forming in the shoe interior, blisters caused by the shoes, and non-skid soles that are slippery. These defects typically emerge within six months to one year of purchase, often triggering safety concerns.
How does Apex Foot Health Industries handle returns and warranty claims?
According to customer reviews, the company's stated hassle-free return policy does not match the experience reported by shoppers. Customers describe difficulty reaching support staff, unresponsive email communications, and warranty claims being denied when products fail shortly after the warranty expires, even if the failure occurs due to manufacturing defects.