Apparel sells clothing and team uniforms online and through retail locations. This page aggregates customer ratings and reviews to help you understand shopper experiences with the company's products, shipping, returns, and customer service.
Apparel Reviews
1.3
15 reviews
What Shoppers Say About Apparel
Created with AI, based on recent reviews
Apparel has received overwhelmingly negative feedback, with 1.3 out of 5 stars from 15 shoppers. The most serious complaints center on customer service failures, including canceled orders without notice, delayed refunds, and refusal to honor stated return policies. Shoppers also report quality control issues such as damaged items arriving with holes and loose threads, mismatched uniform numbers, and incorrect sizing, compounded by poor fulfillment practices like untracked shipments arriving on different days.
Additional frustrations include outdated return procedures that require phone calls and manual mail-back shipping rather than modern online options, arbitrary order blocking based on shipping address discrepancies, and inconsistent enforcement of return windows at physical locations. A very small minority of reviewers gave higher ratings, but the overwhelming pattern across reviews shows systemic problems with order accuracy, shipping reliability, quality assurance, and customer service responsiveness.
Customer Reviews (15)
Sorted by: Most recentMargaret T.Dec 3, 2023
This is ridiculous. I ordered on November 10th and still don't have my package. Getting them to respond is nearly impossible. All I got was one email saying they're looking into it with the postal service, but nothing since then. I've sent multiple emails requesting a full refund and they're completely ignoring me. I will never shop with them again. Really disappointed.
James W.Nov 15, 2023
The products themselves look good, but there's a major limitation with this company. They won't let you ship anything to a different address than the one tied to your payment method. If you're ordering for coworkers or teammates to have sent somewhere else, you're out of luck because they'll block the order as suspicious. This policy is pretty frustrating for bulk orders.
Patricia L.Oct 9, 2023
I paid for my order on September 20th, and it's been nothing but a headache trying to get any answers. No response to my order inquiries whatsoever. The amount was around 48 pounds plus taxes. How am I supposed to contact support? I'm about ready to dispute this with my credit card company. The customer service here is absolutely terrible.
Sarah M.Sep 27, 2021
I was hesitant when I first placed my order because the site didn't have many reviews and some of the existing ones seemed a bit generic. I even contacted their customer service team, and while they responded quickly, I got nervous about whether I'd actually get my purchase since their policy wouldn't let me cancel after 30 minutes. But everything showed up in the correct colors and sizes within two weeks, and I'm really happy with how things turned out. I'm sorry if I came across as defensive with the support person, I was just worried about getting scammed, but honestly, I'm completely satisfied. Everything I ordered arrived as expected, and I'd definitely shop here again.
Apparel Review FAQ
How is Apparel's rating calculated?
The 1.3 rating is the average of all customer reviews on RetailCoupons.com. The store currently has 15 reviews, with the vast majority being one-star ratings reflecting serious customer service and fulfillment issues.
What are the most common complaints about Apparel?
Shoppers most frequently cite poor customer service (unresponsive to issues, refund delays, order cancellations without notice), quality problems (damaged items, incorrect sizing, mismatched printing on uniforms), shipping delays without tracking information, and frustration with outdated return procedures that require phone authorization and physical mail-back shipping.
Are there any positive experiences reported?
A small percentage of reviews (approximately 7 percent) gave higher ratings, but detailed positive feedback is minimal in the available reviews. The overwhelming majority of shoppers reported negative experiences across multiple areas of the business.
Do customers recommend shopping at Apparel?
Based on the review data, very few shoppers recommend Apparel. Most reviewers explicitly state they were dissatisfied and suggest avoiding the company in favor of competitors with better customer service and reliability.
How can I leave a review for Apparel on RetailCoupons.com?
After making a purchase from Apparel, you can submit a review on RetailCoupons.com by visiting the store page and clicking the review submission option. Include details about your experience with ordering, shipping, product quality, and customer service to help other shoppers make informed decisions.