Blair operates Appleseeds, an apparel and accessories retailer serving US customers. This page aggregates 13 shopper reviews and ratings to help you understand what customers actually experience when buying from the store, covering everything from product quality and shipping to customer service and return policies.
Blair Reviews
1.8
13 reviews
What Shoppers Say About Blair
Created with AI, based on recent reviews
Blair (operating as Appleseeds) receives sharply divided feedback, with 13 shoppers rating it 1.8 out of 5. The majority of reviewers report significant frustration with customer service, shipping costs, and return policies. Common complaints include lengthy hold times for customer support (often exceeding one hour), high shipping and return fees (up to $10 each way), lengthy processing times for orders and refunds, and restrictive return policies on clearance items that have left some customers waiting weeks for promised refunds. Gift purchases face additional complications with full-price exchange requirements and separate return charges.
A small segment of shoppers report positive experiences, noting quick delivery, careful packaging, and smooth transactions. However, these favorable reviews are substantially outnumbered by complaints about the company's refund delays, offshore customer service representatives described as unhelpful, and policies that effectively penalize returns. The polarized rating distribution suggests shoppers either have satisfactory experiences or encounter multiple compounding frustrations that drive strong dissatisfaction.
Customer Reviews (13)
Sorted by: Most recentKevin B.May 10, 2021
They keep emailing me asking me to write reviews about an item they haven't even delivered in two months. I can't get any real information about where my order is, yet the emails just keep coming about leaving feedback on stuff I don't even have.
Margaret T.Apr 25, 2021
I placed an order almost two weeks ago and it still hasn't shipped out. The website promised 6 to 8 business days for delivery, which turned out to be completely false. If I'd known how slow they actually are, I never would've placed this order in the first place. After I reached out, customer service said I'm looking at 11 to 14 days instead. They really need to fix their website so people know the truth about how long everything takes. As someone who usually spends a decent amount on clothing, I won't be ordering from them again.
Thomas C.Aug 29, 2020
Be aware of their shipping fees. You get free shipping when you buy, but if you return something you're paying shipping both ways, plus a $9 fee just for their return label. I sent back a $115 item and only got $86 back. Their customer service wasn't helpful when I called about it either.
Blair Review FAQ
What is Blair's average rating on RetailCoupons.com?
Blair is rated 1.8 out of 5 based on 13 customer reviews. The majority of ratings are one star, with a smaller number of five-star reviews and very few middle ratings.
What do shoppers praise about Blair?
Positive reviewers note fast delivery times, careful packaging, and smooth ordering processes. A few customers report satisfactory overall experiences and indicate willingness to reorder.
What are the most common complaints about Blair?
Shoppers consistently report long customer service hold times (often over one hour), high shipping fees ($10 or more), additional charges for return labels ($10), delayed refunds lasting weeks, restrictive return policies on clearance items, and difficulty reaching helpful representatives. Gift purchases are cited as particularly problematic due to complicated exchange policies and full-price requirements.
Does Blair accept returns?
Blair does accept returns, but shoppers report significant friction with the process. Return shipping labels cost $10, refunds are slow (taking weeks in some cases), clearance items cannot be exchanged, and gift purchases face especially restrictive policies. Some customers report being unable to return items that did not fit properly.
Would shoppers recommend Blair?
Based on review patterns, most shoppers do not recommend Blair. The majority cite return hassles, fees, customer service delays, and refund processing times as reasons to avoid the retailer. Only a small minority of satisfied customers indicate they would reorder.
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