Apple Vacations offers vacation packages including flights and resort accommodations. This page compiles shopper ratings and reviews to help prospective travelers understand what customers experience when booking through this company.
Apple Vacations Reviews
1.5
24 reviews
What Shoppers Say About Apple Vacations
Created with AI, based on recent reviews
Apple Vacations receives overwhelmingly negative feedback from customers, with 1.5 out of 5 based on 24 reviews. The most common complaints involve refund delays (customers waiting over a month without clarity on when money will be returned), poor customer support that lacks problem-solving ability, unresponsive follow-up from representatives, and inability to assist with flight changes or modifications. Additional serious concerns include customers being charged significantly higher rates for replacement flights after cancellations, lack of communication about property issues before arrival, and inadequate resort safety and management oversight for incidents occurring during stays.
Very few customers report satisfaction with Apple Vacations. The rare positive experiences appear minimal compared to the volume of complaints about refunds, support responsiveness, pricing practices, and resort quality control. Shoppers consistently indicate they would not use the company again and recommend booking directly with airlines and hotels to maintain control over changes and have recourse if problems arise.
Customer Reviews (24)
Sorted by: Most recentAnthony R.Oct 18, 2021
Fantastic service and support. We made our reservation well in advance and purchased their insurance like I always do. We were watching the weather for our destination and knew it would be terrible all week. Fourteen days out I called asking to switch to a different resort instead. The representative was super helpful with the change. The new resort cost a bit more but it was worth it for perfect weather. Everything was seamless. We've been loyal customers for eight years with zero problems. Really grateful for what they do.
Daniel S.Oct 18, 2021
Excellent experience from start to finish. We booked many months ahead and I always get their insurance. We were tracking the weather at our resort location and it looked like it was going to be bad the whole week. So I called with two weeks notice asking to change to a completely different resort. The customer service rep was really helpful and got it done. The new place I picked was a little pricier but totally worth it for better weather. Everything went perfectly. We've been using them for the last eight years and have never had any problems. Really appreciate their service.
Karen F.Jun 14, 2017
Really poor service and completely different from what we were promised or paid for. Don't book with them. Super disappointed from start to finish. The shuttle situation to and from the resort was problematic and the representative on site made it obvious he couldn't care less and offered no help. They promised me a private car transfer and I paid for it but that's not what showed up. I'm just glad I got any shuttle ride back to the airport honestly. This company shouldn't be allowed to operate like this.
Gregory H.Mar 22, 2014
Their website is slow and buggy with errors and photos that don't match the properties, plus the pricing looks fake. I called three different times on three separate occasions and every sales rep was rude, dismissive and disrespectful. If that's how they treat you before getting your money imagine how they'll be after. You can get treated poorly for free anywhere, but these guys want payment for it. Look for other travel sites that actually show you respect.
Apple Vacations Review FAQ
What is Apple Vacations' overall rating on RetailCoupons.com?
Apple Vacations is rated 1.5 out of 5 stars by 24 shoppers on RetailCoupons.com. The rating is based on verified customer reviews submitted about their experiences with the company's vacation packages and customer service.
What do customers most frequently complain about?
The primary complaints involve slow refund processing (delays of one month or longer with unclear timelines), unresponsive customer support, overseas representatives unable to make flight or booking changes, lack of communication about resort issues before arrival, and unexpected charges for flight replacements after cancellations. Customers also report concerns about resort management and safety incidents.
Are there positive reviews for Apple Vacations?
Positive reviews are rare, representing only a small percentage of feedback. The vast majority of reviews express dissatisfaction with customer service, refund handling, and overall vacation experiences through the company.
Do customers recommend booking through Apple Vacations?
No. Customers explicitly recommend against using Apple Vacations, with many stating they will not use the company again. Reviewers suggest booking directly with airlines and hotels to maintain control over changes and to have direct recourse if issues occur.
How can I leave a review for Apple Vacations on RetailCoupons.com?
RetailCoupons.com welcomes reviews from customers who have used Apple Vacations. Detailed, honest reviews describing your experience with booking, customer support, flights, resorts, or refunds help other shoppers make informed decisions. All reviews are subject to our verification and content guidelines.
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