Aquatalia Reviews

I returned a pair of boots but my credit card was never refunded. Had to reach out via email multiple times before getting any action. This experience has cost them my future business.

I had to call just to get my $425 refund processed. They claimed they'd received my return three weeks earlier but never actually credited my account. On top of that, the boots were two sizes smaller than what I needed. Won't be shopping here again.

The boots are great, but dealing with their customer service was a nightmare. I bought them as a Christmas gift for my spouse but they're a half size too small. To exchange them, I'd have to return them first without any adjustment for the sale price I paid. That means I'd end up spending way more money for the same boot. When I asked customer service about matching the original sale price from three weeks earlier, their response was basically sorry, nothing we can do.

I emailed the company before buying slip on shoes to verify sizing since I'd had issues with that style being oversized before. I sent my foot measurements and they confirmed the smallest size would definitely work for me. I had to travel for work right after ordering, so I couldn't try them on until well after the 30 day window. When I finally got around to trying them, they were too big. I contacted them about an exchange, but they basically said tough luck and refused to help. The shoes themselves are nice, but it's clear this company cares more about profits than customers. Really not worth shopping here.

These shoes fit weirdly and the sizing is all over the place. Not consistent at all. Plus the customer service was really bad.

I've been a repeat customer with this brand for years and was happy with my purchases. I got a promotional text that led me to buy shoes, and the color shown online looked great. When they arrived, the actual color was completely different from what was displayed on their website. The promotion said items weren't refundable but could be exchanged, so I thought I could swap them for a different color I'd actually wear. When I reached out right after getting them, customer service said the only exchange option was the same color in a different size. I checked the color on multiple devices and it was clearly not the same as what arrived. Their lack of integrity is disappointing. I can't recommend this company and won't be buying from them again.

The team responded to my emails pretty quickly and helped fix my return issue. My refund is still showing as pending rather than processed, but they did follow up with me. Happy with how they handled it so far, and I'll update my thoughts once the credit actually shows up in my account.

I cancelled an order by email before it shipped, but the company sent the shoes anyway even though they confirmed the cancellation to me. I had to dispute the charge with my credit card company. They apologized later via email. I got the shoes today and plan to send them back since they're too small for me anyway.

I've ordered many boots, shoes, and bags from this brand over the years and always appreciated their quality and great customer service. Their products cost a lot, but I felt they were worth it. Opening an Aquatalia package was always special because of how carefully they packed everything. This December was different though. I bought two purses that arrived wrapped only in tissue and a plastic bag inside the shipping box. My previous purchases always came in a nice white box inside the shipping box. I contacted them and offered to buy the two missing white boxes and dust bags, but they said they don't sell or provide those boxes separately. It really made me question my value as a loyal repeat customer.

Last year I ordered shoes that got sent to the wrong address. I emailed someone on their team for help, but never heard back. Really disappointing because the shoes themselves looked great.