Athletic Propulsion Labs sells premium athletic footwear known for quality construction and comfort. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the brand, including feedback on product quality, sizing, customer service, and the return process.
Athletic Propulsion Labs Reviews
2.8
6 reviews
What Shoppers Say About Athletic Propulsion Labs
Created with AI, based on recent reviews
Athletic Propulsion Labs receives mixed feedback, with shoppers split between those who praise the shoe quality and comfort and those frustrated by operational issues. Positive reviewers highlight the exceptional quality and comfort of the shoes themselves, describing them as premium products that feel outstanding to wear. However, a significant portion of reviews focus on serious customer service failures, including unresponsive support staff, inconsistent sizing across batches, and slow return processing. Multiple shoppers report emails going unanswered despite receiving marketing communications, and quality control issues with sizing inconsistency across the same style have prompted repeat customers to stop ordering.
The store's rating of 2.8 out of 5 by 6 shoppers reflects this polarization. While some customers are completely satisfied with their purchase experience, others have had their positive impressions of the product itself undermined by poor post-purchase support and logistics. The recurring theme among lower-rated reviews suggests that customer service responsiveness and consistency are the primary barriers preventing stronger overall satisfaction.
Customer Reviews (6)
Sorted by: Most recentTyler B.May 1, 2025
The actual shoe is fantastic quality. But man, their customer service is really disappointing, especially for sneakers at this price point. A small section of stitching started coming loose, so I emailed about repairs 11 days ago. All I needed was a simple yes or no answer. I've sent 4 emails and made 2 calls with zero responses, even though they claim 24 to 48 hour turnarounds. The best I got was "we're looking into it." When I asked if I should wait, they basically said maybe in a few more days someone would respond. Still nothing. I spent $320 on these as someone who actually uses quality gear, but you've lost me as a repeat customer. The terrible support really hurts what could be a great brand. Pretty let down overall.
Marcus T.Dec 30, 2024
The sizing is all over the place. I've had the same style in size 8 fit perfectly one time and then need an 8.5 or 9 the next time. This has happened to me multiple times, and my household has gone through quite a few pairs. Your quality control clearly needs work, and honestly, we're done ordering from you because of it.
Jordan P.Apr 30, 2024
Really frustrated with their customer service. They ignore emails sent to their support address, yet somehow they have no trouble blasting promotional emails to that same inbox.
Jennifer L.Aug 13, 2022
Really disappointed with my purchase. The return process takes forever while they supposedly review everything. They're nowhere near as busy as Nike or Adidas, so there's no excuse. Other stores get my refunds to me much faster. Since there's no store nearby where I could test these first, I sent them back the day after they arrived. The shoe just didn't live up to all the hype from celebrities and influencers. They weren't nearly as comfortable as everyone claims.
Amanda K.Feb 8, 2021
Absolutely amazing! Their customer service is top notch and the quality of the shoes is incredible!
Athletic Propulsion Labs Review FAQ
What is Athletic Propulsion Labs' average rating and how many reviews are included?
Athletic Propulsion Labs is rated 2.8 out of 5 based on 6 customer reviews on RetailCoupons.com. The rating reflects a divided customer base, with about one-third of reviewers giving five stars and roughly two-thirds giving two stars or lower.
What do shoppers praise about Athletic Propulsion Labs?
Customers consistently commend the quality and comfort of the shoes themselves. Reviewers describe the footwear as premium, well-made, and exceptionally comfortable, with some noting they feel like walking on clouds.
What are the main complaints about Athletic Propulsion Labs?
The most frequent complaints center on customer service responsiveness (unresponsive support emails), inconsistent sizing across the same style and size, slow return processing, and quality control issues. Several shoppers report that support staff ignore customer emails while continuing to send promotional messages.
Are there sizing consistency issues with Athletic Propulsion Labs shoes?
Yes. Multiple reviewers report significant sizing inconsistencies with the same style, noting that a size 8 may fit perfectly one purchase but require a size 8.5 or 9 in the next order. This has led some long-time customers to stop ordering from the brand.
Do shoppers recommend ordering from Athletic Propulsion Labs?
Recommendations are mixed. Those satisfied with their shoes recommend the brand for quality and comfort. However, customers who experienced customer service issues or sizing problems report they will not order again, citing poor support responsiveness and inconsistent quality control as deal-breakers despite liking the product itself.