Basic Invite is an online stationery and personalized invitation company offering customizable designs for events like weddings, graduations, and save-the-dates. This page aggregates customer reviews and ratings to help shoppers understand what to expect from ordering with them.
Basic Invite Reviews
3.2
11 reviews
What Shoppers Say About Basic Invite
Created with AI, based on recent reviews
Basic Invite receives polarized feedback, with shoppers either highly satisfied or significantly disappointed. Positive reviewers praise the company's customer service responsiveness, noting that staff members like Evelyn go above and beyond to resolve issues and handle order corrections promptly. These customers appreciate the personalized nature of the products and smooth ordering experience. However, recurring complaints focus on product quality inconsistencies (particularly with foil work and image clarity), website glitches that create friction during ordering, poor communication and slow response times from customer support, missing or incorrect items in shipments, and rising prices over time. Several long-term customers report quality degradation and have decided to stop ordering.
There are also serious concerns about design originality, with at least one designer alleging that Basic Invite used their original work without permission. Shoppers considering this company should be aware of the hit-or-miss nature of their experience: some receive excellent service and quality products, while others encounter shipping problems, quality defects, and frustration with customer support responsiveness.
Customer Reviews (11)
Sorted by: Most recentCharlotte H.Mar 23, 2019
I've ordered from Basic Invite twice, and while their actual products are solid with nice quality and pretty designs, their shipping and customer service leave a lot to be desired. On my first order for wedding save-the-dates, they somehow mixed in another couple's wedding invitations with my package. The other couple's stuff was totally different from ours in every way - different city, different designs, actual invitations versus our save-the-dates. I had to call them immediately because I felt bad for the other couple getting delayed. After that, I tried ordering again with cancellation announcements for our destination wedding, and we needed those out fast since guests needed to know. Even with rush shipping on both orders, it took two weeks total to get the announcements. The company kept promising things wouldn't take long, but they definitely did. The products themselves are good enough that I was willing to try again, but honestly they're just too unreliable for us to work with them going forward.
Basic Invite Review FAQ
What is Basic Invite's overall rating?
Basic Invite is rated 3.2 out of 5 based on 11 customer reviews on RetailCoupons.com. The ratings are highly polarized: 45 percent of shoppers gave 5 stars, while 36 percent gave 1 star, indicating very different customer experiences.
What do shoppers praise about Basic Invite?
Satisfied customers consistently highlight responsive and helpful customer service, particularly when staff members resolve order mistakes or issues. Reviewers also commend the quality of personalized products and the smoothness of the ordering process when things go right.
What are the main complaints about Basic Invite?
The most common complaints include website glitches during ordering, inconsistent product quality (especially with foil finishes and image clarity), incomplete or incorrect shipments, slow customer support response times, rising prices, and concerns about whether designs are original to the company.
Is Basic Invite reliable for time-sensitive orders?
Based on reviews, reliability for expedited or time-sensitive orders is inconsistent. Some customers experienced missing items and week-long delays even after paying for expedited shipping, while others had smooth experiences. Shoppers should build in extra time for potential issues.
Should I order from Basic Invite?
Whether to order depends on your risk tolerance. If you value responsive customer service and are willing to accept occasional quality inconsistencies, some shoppers have had positive experiences. However, if product quality and reliable delivery are your top priorities, the 36 percent one-star rating and documented quality control issues warrant caution.