Best & Less Australia is a budget-friendly clothing and general merchandise retailer serving Australian shoppers. This page aggregates customer reviews and ratings to help you understand what recent shoppers experienced when ordering online or visiting stores, covering everything from product quality to order fulfillment.
Best & Less Australia Reviews
3.2
6 reviews
What Shoppers Say About Best & Less Australia
Created with AI, based on recent reviews
Best & Less Australia shoppers are sharply divided. Half of reviewers praise the store for its value, variety, and quality finds, highlighting comfortable clothing at competitive prices and smooth online shopping experiences. However, the other half report significant issues: click and collect orders with unavailable items requiring unexpected shipping costs, product quality concerns, and poor staff conduct toward merchandise.
The recurring complaint centers on fulfillment reliability and inventory accuracy. Some customers feel misled when items shown as in-stock online are unavailable at pickup locations. Quality assessments are mixed, with some finding excellent fabrics and construction while others describe the merchandise as disposable. Service quality also varies considerably between online and in-store experiences.
Customer Reviews (6)
Sorted by: Most recentJames R.Feb 6, 2026
Worst warehouse experience I've had working in retail. The clothing quality is terrible and gets thrown out constantly. Staff are disrespectful to the products, stepping on clothes and worse.
Marcus H.Nov 24, 2025
Would advise paying upon pickup rather than upfront. Back in early November, I went into Best & Less looking for matching Christmas shirts for the whole family. I found 8 shirts I wanted, but they didn't have a men's large in the design I liked. The worker was really nice and processed a click and collect order for the missing shirt after I paid for everything upfront. Over a week went by without any updates. I checked in store and they said it was on the way. A couple days later the size showed up online, so I figured my order would be coming soon. Still nothing after three weeks, so I emailed customer service with no reply. Then I saw it went out of stock online and started getting worried. When I finally called the main office, they just cancelled my prepaid click and collect and told me to go in and get a refund in person. Now almost the whole family has matching shirts except one person because of this mishap. It's really unacceptable that they couldn't reserve my prepaid order when stock came back, especially for a retailer this size. I'm disappointed in how this was handled and the lack of proper customer service. The reps did give me some local store numbers to try,
Rebecca T.Sep 9, 2025
Pretty frustrated with my recent order. I did a click and collect through their website at my nearest location, but got notified that several items wouldn't be available there and I'd need to cover shipping to get them sent from the warehouse instead. When I showed up to pick up what they said was available in store, I realized almost all the other products I'd bought were actually sitting on the shelves the whole time. The staff member confirmed they'd been there all along. I'm upset because I shouldn't have been charged for shipping when everything was accessible at my local shop. I reached out to their customer service team to complain about the charges, but I haven't gotten any response back.
Patricia N.Aug 20, 2025
You can usually find something worthwhile at Best & Less even if it's not always geared toward my age group. Recently picked up 3 pairs of three-quarter length pajama bottoms that are fantastic. They're made from a really nice soft polyester blend with a bit of stretch, have pockets on the sides, and come in some beautiful colors and designs. The size 12 fit me like a dream and they're super comfortable to wear. For fourteen dollars each, they're an absolute steal.
David M.Jul 16, 2025
Fantastic shopping experience at Best & Less! Grabbed myself a really comfortable black oversized sweater that's perfect for cold days. The kids also scored some winter gear that was marked down, which made it even better. Everything we were looking for was in stock, quality was solid, and the pricing can't be beat. Definitely coming back soon!
Susan K.Jan 8, 2025
I want to give major props to the Best and Less online team for making my shopping experience so smooth. My Myer online order was way different from this. Everything arrived when it was supposed to, and all the items matched what was shown and came in perfect condition. The clothing selection is excellent, really solid quality, and everything looked just like it did online. Really pleased with this and will definitely order again. I'd recommend them to anyone who can't make it into a physical store!
Best & Less Australia Review FAQ
What is the average rating for Best & Less Australia?
Best & Less Australia is rated 3.2 out of 5 based on 6 recent customer reviews on RetailCoupons.com. Ratings are divided, with half giving five stars and half giving one or two stars, creating a middling average.
What do shoppers like most about Best & Less Australia?
Customers praise the store's value proposition and product variety. Reviewers highlight finding quality clothing at competitive prices, comfortable items with nice fabrics (such as soft polyester blends), appealing designs and colors, and successful discounted purchases. Some also report positive online shopping experiences with timely delivery and items arriving in perfect condition.
What are the main complaints about Best & Less Australia?
The most common issue involves click and collect orders, where items shown as in-stock online are unavailable at the selected store, forcing customers to pay unexpected shipping fees or abandon purchases. Additional complaints include inconsistent product quality, concerns about how staff handle merchandise in warehouses, and occasional discrepancies between online displays and actual item condition or availability.
Should I use click and collect or pay upon pickup?
Based on customer feedback, shoppers have experienced fulfillment issues with click and collect orders. One reviewer advised paying upon pickup rather than upfront to avoid losing money if items are unavailable. This may be worth considering when ordering online, particularly if you want to ensure you only pay for items actually in stock at your chosen location.
How reliable is Best & Less Australia for online shopping?
Experiences vary significantly. Some customers report smooth online transactions with items arriving on time and in perfect condition. Others describe inventory accuracy problems and unexpected shipping charges. Before ordering, you may want to contact your nearest location to confirm stock, especially for items you plan to collect in-store.