Birdies Reviews

I bought from them last year with zero problems and got great shoes. Decided to try them again with an order placed in mid-August. After 3 weeks, they finally email me saying there's something flagged with my address and they need me to confirm it. I confirm and they promise to send it out the following week. No tracking number shows up, so I follow up. Customer service can't even locate my order. They want me to send proof of purchase. Then comes the best part - they're saying it's only been about 8 days since I ordered when it's actually been almost a month. They say they're escalating it to someone. At this point I just requested my money back through a payment dispute.

Came here to write my own negative review and was shocked to see how many others had beaten me to it. Their customer service is absolutely the worst. I made the mistake of ordering 4 pairs right off the bat. When they arrived, they were enormous. The sizing is way off. They're so big I can't even keep them on my feet. Their phone line is pointless - says it's always outside business hours even on regular weekdays. Nobody returns voicemails, which is the only option they give you. Their chat isn't responsive either. I did get an email response where they said they'd figure something out with an exchange, and then nothing. They stopped responding and now it's been a month. All you need to do is look at the reviews to see this company is broken and probably won't make it.

Never got my shoes in the first place. I've been reaching out through texts, calls, and emails for over a month and nobody's getting back to me. Looks like I'm going to have to fight to get my money back. Don't order from here.

Their customer service is absolutely ridiculous, if you can even call it that. I ordered two pairs and the first one was spot on. The second pair wasn't even close to what I ordered. The website's customer service section is confusing, their phone line just has an automated message, and they give you 30 days to deal with returns or exchanges. Looking at other people's complaints doesn't make me feel any better. I really like the shoes themselves, so this whole experience has been really disappointing.

The ordering process went smooth and the shoes arrived fast, but the second I got the box I could tell they were oversized. I tried one on anyway to be sure. Way too long, too wide, and too heavy. I didn't even walk in it because it was huge. Some reviews mentioned people sizing up, so that seemed odd. Their reviews all looked positive, which should've been a red flag. I sent an email wanting to return them without switching sizes. They said they'd handle the return and send a free return label. That label never came. I kept emailing and got no replies. Eventually I got a bot response asking me to rate their service. Really? It's clear they're intentionally dragging this out so I'll miss the return window and lose my refund plus shipping. These shoes came in September and they've been playing games for three weeks now. I'm almost out of time. I'll probably have to pay for the return myself and I doubt I'll ever get my money back. Their service is terrible and their business practices seem shady.

This is just another online company grabbing people's money. They're collecting cash without delivering real value. The product doesn't work well and you have to pay for shipping to send it back. Be careful with this one, it's marketing hype paired with a money-making scheme.

These shoes run way too narrow compared to how they look online. The site advertises free returns, but that's not true. They charged me over 5 bucks because I sent a pair back. They're not living up to what the website says.